How to make a claim
Need to register Self Service Centre?
Already use Self Service Centre?
Claim over the phone
|Need to make a Car Insurance claim?|
Call 131 123, 24 hours a day, 7 days a week
Claim Online (for accident, glass, weather claims including storm, hail & flood)
Call 131 123 between 8.30am - 5:00pm Monday to Friday only
View the status of your claim, check the excess payable or view the details of your nominated repairer and inspection booking via Self Service Centre under your ‘MY CLAIMS’ section.
|Not in Australia?||Call +612 8661 7150|
How to make a Car Insurance claim
- Your registration number
- Your NRMA car insurance policy number
- The driver’s details (if someone else was driving your car)
- The other driver’s details (if applicable)
- A Police Incident Report number (if applicable)