How to make a car insurance claim online
Log in to Self Service Centre and choose the Car Insurance policy you need to claim against
Need to register Self Service Centre?
If you have not previously registered for Self Service Centre, you will you need your policy number (found on your Policy documents). Register now to make a claim
Already use Self Service Centre?
Log in using your username (email address) and password to start to make a claim. Log in and make a claim
Claim over the phone
|Need to make a Car Insurance claim?|
Call 131 123, 24 hours a day, 7 days a week
Call 131 123 between 8.30am - 5:00pm Monday to Friday only
View the status of your claim, check the excess payable or view the details of your nominated repairer and inspection booking via Self Service Centre under your ‘MY CLAIMS’ section.
|Not in Australia?||Call +612 8661 7150|
What happens next
If we accept your claim, then:
You will receive an email and/or a sms with your claim number and be advised of the excess payable
You can locate and choose a partner repairer in your area suitable to repair your type of car
We can arrange for your car to be towed (if required) to a partner repairer where our trade qualified assessor can oversee the repair process
We offer a lifetime guarantee on the workmanship of authorised repairs
If you are registered for Self Centre, you will be able to track the progress of your claim online