Claims NSW

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At NRMA Insurance, we believe that making an insurance claim should be quick, easy and hassle-free.

That’s why you can now choose to either make your car insurance claim online or over the phone, it’s your choice. Making a claim online is easy. And if your car needs to be repaired or assessed you are able to choose one our partner repairers or notify us of your preference to choose your own repairer at the same time as lodging your online claim. This all helps to get your car back on the road as soon as possible.

To make a Motorcycle, Home, Business, Boat, Caravan or Travel Insurance claim, all it takes is one phone call to lodge your claim and we'll take it from there.

Require special needs assistance? Find hearing impaired services here.

 CTP Insurance / Green Slip

  • CTP Green Slip Insurance - NSW

 1800 032 220

8.30am - 5.00pm Monday-Friday

 How to claim

  • To access cover up to a maximum combined $5000 for your medical expenses and where required past wage loss, just submit an Accident Notification Form to NRMA Insurance within 28 days of your accident.
  • You may need to complete a Personal Injury Claim Form if your expenses exceed the Accident Notification Form benefits and/or your recovery period will take longer then 6 months. Please ensure you submit the form to the CTP Greenslip insurer of the vehicle at fault within six months of the date of the accident.
  • If you are wholly at fault for the accident, you may be entitled to claim for certain specified injuries. CTP Green slip At-fault driver policy claim form – for policies commencing on or after 1 February 2013.

    Please submit your completed claim form to:
    NRMA Insurance
    GPO Box 481
    Sydney NSW 2001
    To find out more about claiming personal injury compensation from CTP Insurance in these and other circumstances, visit the NSW Motor Accidents Authority website.

 Who can claim



Who can make a CTP Insurance Personal Injury claim?
From 1 April 2010, anyone injured in a motor vehicle accident in NSW, regardless of who was at fault, may be able to access benefits under the Accident Notification Form. These benefits include early payment of reasonable and necessary medical expenses and/or lost earnings up to a maximum of $5,000. Please note, different eligibility rules apply to accidents that happened on or before 31 March 2010.

If you have been injured in a motor vehicle accident where the driver of another vehicle was at fault, you may be able to claim compensation in addition to the Accident Notification Form benefits from the CTP Insurer of the vehicle that was at fault. Close relatives of a person killed in a motor vehicle accident may also be able to make a claim. You can make a claim whether you are a driver, motor cyclist, passenger, pillion passenger, pedestrian or a cyclist.


If you were the at fault driver and are covered by an NRMA Insurance CTP Green slip, then our At-fault driver cover allows you to claim for certain serious injuries in addition to the benefits under the Accident Notification Form. Some exclusions apply such as, vehicles registered as a motorcycle, taxi cab, police vehicle, ambulance, machinery, bus and self-driven hire vehicle, please refer to the At-Fault Driver policy booklet and contact us to discuss your coverage.

 What happens next


  • Once we have received your claim, we forward it to a CTP Claims Consultant who will contact you and help you through the claims process
  • We are committed to helping you receive the best possible outcome
  • If you experience dissatisfaction in relation to your claim, please refer to the NSW CTP customer complaint and dispute resolution procedures

 Car Insurance

  • Comprehensive Car Insurance
  • Third Party Fire & Theft Insurance
  • Third Party Property Damage Insurance

Claim Online

 131 123

24/7

  • Comprehensive Plus

Claim Online

 1300 654 903

24/7

  • Veteran, Vintage and Classic

 1800 634 686

24/7

 What you need

  • Your NRMA car insurance policy number
  • Your registration number
  • A Police Incident Report number (if applicable)

 What happens next

  • You will receive an email and/or a sms with your claim number and be advised of the excess payable
  • You can locate and choose a partner repairer in your area suitable to repair your type of car
  • We can arrange for your car to be towed (if required) to a partner repairer where our trade qualified assessor can oversee the repair process
  • We offer a lifetime guarantee on the workmanship of authorised repairs
  • If you are registered for Self Centre, you will be able to track the progress of your claim online

 Home Insurance

  • Home Insurance - new claims

 131 123

24/7

  • Home Insurance - existing claims

 131 123

8.30am - 5.00pm Monday to Friday

  • Home Insurance - not in Australia?

 +612 8661 7150

 

 What you need

  • Your NRMA home insurance policy number
  • The address of the insured property
  • A Police Incident Report number (if applicable)

 What happens next

  • You'll receive a claim number and advised if an excess is payable
  • We organise a qualified tradesperson to carry out emergency repairs if necessary
  • We can also arrange temporary accommodation if you cannot stay in your house
  • Stolen or damaged items are replaced as per your NRMA home insurance policy

    For more information on making an NRMA home insurance claim, please refer to our Product Disclosure Statement.

 Travel Insurance

  • Travel Insurance

Claim Online

 1300 135 640

9.00am - 5.00pm Monday - Friday (AEST)

 How to claim

 Emergency Assistance

NRMA Travel Insurance provides a 24 hour worldwide Emergency Assistance hotline for you to call should you experience any difficulties on your trip.



Contact Emergency Assistance
Please call Australia DIRECT and TOLL FREE from:
New Zealand: 0800033533
UK: 0800 656 9946
USA/Canada: 1855 812 4898

Please note: Charges may apply if calling from a pay phone or mobile phone.
From all other countries or if you are experiencing difficulties with one of the numbers above, call +61 (0) 2 8907 5584 from anywhere in the world to speak to a highly trained, multi-lingual consultant.

 Motorcycle & Scooter Insurance

  • Motorcycle or Scooter - new claims

 131 123

24/7

  • Motorcycle or Scooter - existing claims

 131 123

8.30am - 5.00pm Monday to Friday

  • Motorcycle or Scooter - not in Australia?

 +612 8661 7150

 

 What you need

  • Your registration number
  • Your NRMA motorcycle and scooter insurance policy number
  • The rider’s details (if someone else was riding your motorcycle or scooter)
  • The other driver or rider’s details (if applicable)
  • A Police Incident Report number (if applicable)

 What happens next

  • You’ll be provided with a claim number and advised if an excess is payable
  • A quote then needs to be obtained for the repairs. An NRMA Insurance Claims Assessor can assist you in locating a suitable repairer or you can obtain a quote from a repairer of your choice
  • Once you have a quote, it needs to be forwarded to the NRMA Insurance Claims Department, along with any photos of the damage
  • Our Claims Assessors determine how your claim will be settled and if an inspection is required
  • NRMA Insurance will also arrange for your vehicle to be towed if required

 Business Insurance

  • Business Insurance - new claims

 132 818

24/7
For after hours claims, your claim will be lodged for priority for the next business day.

  • Business Insurance - existing claims

 132 818

8.30am - 5.00pm Monday to Friday

  • Business Insurance - not in Australia?

 +612 8661 7150

 

 What you need


  • Your NRMA Business Insurance policy number
  • The address of the insured property (if applicable)
  • A list of stolen or damaged items (if applicable)
  • A Police Incident Report number (if applicable)
  • We may also ask you specific questions relating to the incident or type of claim, including injury details for a liability or personal accident claim, registration and driver details for a motor vehicle claim, or tradesperson details if repairs have already been carried out.

 Life Insurance

  • Life Insurance

 132 825

8.00am - 6.00pm Monday - Friday

 How to claim

Step 1
Call 132 825 or download a claim form
The quicker we’re notified, the quicker we can work to help make sure they receive the financial assistance they need. We’ll stop collecting premiums immediately and talk them through the process.
Remember too that the claim needs to be made within 12 months of the death or diagnosis of terminal illness.

Step 2
Send the details in:

  • A completed Claim Form
  • A certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death
  • A certified copy of evidence of the deceased’s birth certificate, passport or another document showing their age
  • A certified copy of proof of identity and their relationship to the deceased
  • A certified copy is a copy signed and stamped by a Justice of the Peace (JP) who has checked it against the original document   

Step 3
Resolution
We’ll be in touch as quickly as we can to let your family know the outcome. If the claim is successful, we’ll provide a Legal Expenses payment of $10,000, to help with legal fees.

 Speed up your claim

We’ll do everything we can to deal with a claim as quickly as possible, giving your family the support they need at a difficult and emotional time

To speed things up, we recommend:

  • Contacting us as soon as possible, so we can begin processing the claim
  • Having all the documentation ready
  • Getting certified copies of the required documentation. A certified copy is a copy signed and stamped by a Justice of the Peace (JP) who has checked it against the original document.

 Income Protection

  • Income  Protection

 132 825

8.00am - 8.00pm Monday - Friday

 How to claim

Step 1
Call 132 825 or download a claim form
Simply call us on 132 825 as soon as your doctor tells you you’re unable to work for longer than your waiting period, or when you’re made redundant (if you have Involuntary Unemployment Cover).

Step 2
Send the details in:

  • A completed Claim Form
  • A certified copy* of proof of income, if required
  • Any other documents to support your claim
  • *A certified copy is a copy signed and stamped by a Justice of the Peace (JP) who has checked it against the original document.

Step 3
Resolution
We’ll be in touch as quickly as we can to let you know the outcome of your claim and explain what will happen next. We’ll calculate your pre-tax income based on your average pre-tax personal income in the previous 12 months.

Restrictions and waiting periods
If you have our Essentials Cover, your waiting period — the time you need to be off work or unable to perform your usual duties before you are able to claim — is fixed at 28 days.If you have our Income Protection Cover, you will have chosen a waiting period of 14, 28, 60 or 90 days.

There are some restrictions on what you can claim for. To find out more about what isn’t covered, see the Product Disclosure Statement.

Payout periods and payments
With NRMA Income Protection, you can choose the payout period you would like for sickness or injury claims.

  • Income Protection Cover gives you the choice of 6, 12 or 24 months — or even five years
  • Essentials Cover gives you the choice of 6, 12 or 24 months

If your claim is accepted, you could receive up to 85% of your pre-tax income paid monthly, up to $10,000 a month depending on your cover. 

If you receive other income, such as workers’ compensation, unemployment benefits or social security while you’re claiming, we may adjust your payment. We’ll only do this if the combined amount of your Income Protection Cover payment and this other income is more than 85% of your usual pre-tax monthly income.

If your claim is approved, during the waiting period and while you are receiving claims payments, we won’t charge you any premiums.

Involuntary Unemployment Cover
If you have Involuntary Unemployment Cover, you could receive up to $3000 a month for up to three months if you are made redundant and your claim is accepted.

 Speed up your claim

We’ll do everything we can to deal with your claim as quickly as possible, giving you the support you need.

You can help us by:

  • Contacting us as soon as possible, so we can begin processing your claim
  • Having all your documentation ready
  • Getting certified copies of the documentation that you need to send us

If you have any questions, call us on 132 825 between 8am and 8pm (AEST), Monday to Friday.

 Boat Insurance

  • Boat Insurance - new claims

 131 123

24/7

  • Boat Insurance - existing claims

 131 123

8.30 am - 5.00pm Monday to Friday

  • Boat Insurance - not in Australia?

 +612 8661 7150

24/7

 What you need

  • Your registration number
  • Your NRMA boat insurance policy number
  • The driver’s details (if someone else was driving your boat)
  • The other boat driver’s details (if applicable)
  • A Police Incident Report number (if applicable)

 What happens next

  • You'll be provided with a claim number and advised if an excess is payable.
  • A quote then needs to be obtained for the repairs. We can assist you in locating a suitable repairer or you can obtain a quote from a repairer of your choice.
  • Once you have a quote, it needs to be forwarded to the NRMA Insurance Claims Department, along with any photos of the damage.
  • We will determine how your claim will be settled and if an inspection is required.

 Caravan Insurance

  • Caravan Insurance - new claims

 131 123

24/7

  • Caravan Insurance - existing claims

 1300 654 903

8.30am - 5.00am Monday to Friday

  • Caravan Insurance - not in Australia?

 +612 8661 7150

24/7

 What you need

  • Your registration number
  • Your NRMA caravan and trailer insurance policy number
  • The driver's details (if someone else was towing your caravan or trailer)
  • The other driver’s details (if applicable)
  • A Police Incident Report number (if applicable)

 What happens next


  • You'll be provided with a claim number and advised if an excess is payable.
  • A quote then needs to be obtained for the repairs. We can assist you in locating a suitable repairer or you can obtain a quote from a repairer of your choice.
  • Once you have a quote, it needs to be forwarded to the NRMA Insurance Claims Department, along with any photos of the damage.
  • We will determine how your claim will be settled and if an inspection is required.
  • NRMA Insurance will also arrange for your caravan or trailer to be towed if required.

 Bicycle Insurance

  • Bicycle Claim

 1800 500 000

8.00am -6.00pm Monday to Friday

 How to claim

  • Access our Electronic Claims Form
  • The policy holder must complete the form online
  • Click the ‘Submit’ button when all relevant questions have been completed
  • Click ‘Send’ on the email screen that appears
  • We will confirm receipt of your claim via email within 2 business days

Please note: Acceptance of this form by NRMA Insurance does not constitute authorisation of the claim at this stage.

 What you need

  • Receipt/s of purchase for your bicycle and any parts/accessories
  • Your Bicycle Condition Report if you have a Bike Plus policy
  • Any correspondence or demands received from a third party
  • A copy of the police report if your bike has been stolen