Claims

Get your claims process started now 

Making a claim is easy, simply select your product below to find out what you’ll need and how to get your claim started.

Make a car claim online

Visit Self Service Centre to lodge your car insurance claim online.

  • Tell us what happened
  • Choose a Partner repairer
  • Book a time to have your car inspected

 or Register

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Frequently asked questions

  1. What documentation do I need to provide when making a claim?

  2. What should I do if I'm unhappy with my repairs that were completed for my claim?

  3. What is an excess?

  4. Do I need to fill out a form to make a claim?

What documentation do I need to provide when making a claim?

We may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents we may need from you are:

  • receipts
  • user manuals
  • valuation certificates
  • credit card or bank statements
  • photos

What should I do if I'm unhappy with my repairs that were completed for my claim?

For repairs that we've authorised, we offer a lifetime guarantee on workmanship.

If you're unhappy with these repairs please contact us to talk about any next steps.

What is an excess?

An excess is the amount you may have to pay towards a claim.

There are different types of excesses that might apply depending on the circumstances of your claim. You can view the excesses logging into Self Service Centre and viewing your policy, or by checking your Certificate of Insurance

Who do I pay the excess to?

Generally we ask you to pay your excess to the repairer or supplier, or if you prefer you can:

  • pay it to us 
  • or we can also deduct the excess from any cash settlement that we make

Do I need to fill out a form to make a claim?

No you don't need to fill out a claims form. You can make a home claim with our Claims team on the phone or log into Self Service Centre to make a car claim.

We may ask you to provide documents that help us assess and settle your claim, such as photos of the damage. These documents can also be used to help us identify correct replacements for you.