The Private Health Insurance Code of Conduct (The Code) is a voluntary industry code developed by the Australian Health Insurance Association (AHIA) and the Health Insurance Restricted Membership Association of Australia (HIRMAA).
How the Code helps you
The Code has been designed to help you, by providing clear information and transparency in your relationship with your health fund. It can also help solve problems between you and your fund. The Code does not give you additional legal rights, but does outline dispute resolution options if you have a problem.
- continuously improving the standards of practice and service in the private health insurance industry
- providing you information in plain English
- training staff to ensure they are competent to deal with your enquiries
- ensuring the privacy of your information
- providing a reliable system to address any complaints you may have.
For more information
Download:
Information brochure (PDF)
Download:
Code of Conduct (PDF)
Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance distributes NRMA Health Insurance. NRMA Health Insurance is provided to you by the insurer MBF Alliances Pty Ltd ABN 89 075 799 236. As the insurer, MBF Alliances Pty Ltd is referred to as the ‘Fund’.