CTP Green Slip injury claims
For accidents after 1 December 2017
If you were injured in a motor accident before 1 December 2017, please return to our CTP Green Slip injury claims page
Please choose from the following that best describes your enquiry.
Someone else caused an accident
Your recovery comes first
If you’ve been injured in a motor accident, it’s important to seek medical attention immediately.
If the accident was caused by an NRMA CTP insured vehicle, we may be able to approve and give you access to paid treatment right away. Simply notify us of your accident over the phone or online and we'll help guide you through your claim.
Need immediate access to paid treatment?
In some cases, we'll be able to approve payment for you to see a doctor and receive two medical treatments while you're completing your claim form. If you’d like to discuss treatment approval before submitting your claim form, please call us on 1800 032 220
Start your claim
Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Please note
You need to act promptly on your claim as strict timeframes apply. If you don't lodge your claim within 28 days of the motor accident in which you were injured, you may not be able to recover all of your benefits from that date.
Unsure of which form to fill out, or need help? Call us on 1800 032 220
To commence your claim, you need to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Need immediate access to paid treatment?
In some cases, we'll be able to approve payment for you to see a doctor and receive two medical treatments while you're completing your claim form. If you’d like to discuss treatment approval before submitting your claim form, please call us on 1800 032 220
Please note
You need to act promptly on your claim as strict timeframes apply. If you don't lodge your claim within 28 days of the motor accident in which you were injured, you may not be able to recover all of your benefits from that date.
Unsure of which form to fill out, or need help? Call us on 1800 032 220
If you're enquiring on behalf of a family member or friend who was injured or has passed away as a result of a motor accident, a range of support services and benefits may be available.
If you're dependent on this person, if they're a child or if psychological injuries are involved, you may be eligible for compensation, funeral expenses and other benefits. To ensure you receive the support you need at this time and to help you with the claims process, please call us on 1800 032 220
Frequently Asked Questions
What can I claim for?
If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:
- A percentage of any income you have lost (if time off work is required to recover)
- Reasonable treatment and rehabilitation expenses
- Commercial attendant care (for help needed around the home)
- Compensation if a relative passes away
- Funeral expenses
What claim form do I need to fill out if I'm injured?
Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Unsure of which form to fill out, or need help? Call us on 1800 032 220
How do I confirm the other driver's CTP insurer?
If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration
If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)
I'm not sure which vehicle caused the accident, what do I do?
For assistance in determining who was at fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
What if an unidentified or uninsured vehicle caused the accident?
If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919
Will you need to see copies of medical records?
In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).
Do I get reimbursed for treatment I've had?
Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.
Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.
Who will speak to me about my claim?
If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.
Where should I send my completed claim forms?
Post
NRMA Insurance
CTP Claims
GPO Box 481
SYDNEY NSW 2001
Fax
Can I claim on someone else's behalf?
If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.
How do I claim for damages to my vehicle?
CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page
Did you know NSW CTP Green Slips have changed?
From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips
I caused an accident
Your recovery comes first
If you’re in an accident from 1 December 2017 and are injured and at fault, you still benefit from treatment and wage loss support for up to six months regardless of fault*.
The first step is to notify us of your accident. In some cases, we'll be able to approve payment for you to see a doctor and receive two medical treatments while you're completing your claim form. If you'd like to discuss treatment approval before submitting your claim form, please call us on 1800 032 220
*Unless you're charged with a serious driving offence in connection with the accident, are the at-fault driver of an unregistered vehicle or the claim is covered under workers’ compensation.
Start your claim
Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Please note
You need to act promptly on your claim as strict timeframes apply. If you don't lodge your claim within 28 days of the motor accident in which you were injured, you may not be able to recover all of your benefits from that date.
Unsure of which form to fill out, or need help? Call us on 1800 032 220
To commence your claim, you need to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Please note
You need to act promptly on your claim as strict timeframes apply. If you don't lodge your claim within 28 days of the motor accident in which you were injured, you may not be able to recover all of your benefits from that date.
Unsure of which form to fill out, or need help? Call us on 1800 032 220
Need immediate access to paid treatment?
In some cases, we'll be able to approve payment for you to see a doctor and receive two medical treatments while you're completing your claim form. If you’d like to discuss treatment approval before submitting your claim form, please call us on 1800 032 220
Your recovery comes first
If you’re in an accident from 1 December 2017 and are injured and at fault, you still benefit from treatment and wage loss support for up to six months regardless of fault*.
You may be eligible to recover:
- A percentage of income you've lost (if time off work is required to recover)
- Reasonable treatment and rehabilitation expenses
- Commercial attendant care (for help needed around the home)
*Unless you're charged with a serious driving offence in connection with the accident, are the at-fault driver of an unregistered vehicle or the claim is covered under workers’ compensation.
Additional cover with your NRMA CTP policy
CTP Driver Protection Cover (and CTP At-Fault Driver Cover) is extra cover we automatically provide with your NRMA CTP Green Slip. Under CTP Driver Protection Cover (and CTP At-Fault Driver Cover), we’ll pay you an amount if you have an at-fault motor vehicle accident when driving your vehicle and suffer specified injuries^.
My policy started before 1 December 2017:
You're covered under our CTP At-Fault Driver Cover Policy
Download the CTP At-Fault Driver claim form
My policy started after 1 December 2017:
You're covered under our CTP Driver Protection Cover Policy
Download the CTP Driver Protection claim form
^Some exclusions apply, please read the relevant policy booklet for more information.
Call us for help
NRMA CTP Injury Advice Line
8:30am-5pm Mon-Fri
Send the forms by
Post
NRMA Insurance
CTP Claims
GPO Box 481
Sydney NSW 2001
If you're enquiring on behalf of a family member or friend who has been injured or has passed away as a result of a motor accident, a range of support services and benefits may be available.
If you're dependent on this person, if they're a child or if psychological injuries are involved, you may be eligible for compensation, funeral expenses and other benefits. To ensure you receive the support you need at this time and to help you with the claims process, please call us on 1800 032 220
Frequently Asked Questions
What can I claim for?
If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:
- A percentage of any income you have lost (if time off work is required to recover)
- Reasonable treatment and rehabilitation expenses
- Commercial attendant care (for help needed around the home)
- Compensation if a relative passes away
- Funeral expenses
What am I covered for?
With NRMA CTP Green Slip insurance, you’re covered for injuries sustained in a motor accident you caused, including:
- Liability against any other road users needing medical treatment - passengers, other drivers, cyclists, or pedestrians
- Your injuries for up to 6 months
- Additional payouts for specific significant injuries
What do I do if I injured someone else?
If you're insured with NRMA and have injured someone in a motor accident, you don't need to make a claim yourself. If you’ve injured someone else, just make sure you tell them you're insured with NRMA Insurance and give them your details, including:
- Your registration details
- The state and territory where your vehicle is registered
- Your full name, address and contact details
- If applicable - the vehicle owner's contact details
What claim form do I need to fill out if I'm injured?
Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Unsure of which form to fill out, or need help? Call us on 1800 032 220
How do I confirm the other driver's CTP insurer?
If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration
If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)
I'm not sure which vehicle caused the accident, what do I do?
For assistance in determining who was at-fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
What if an unidentified or uninsured vehicle caused the accident?
If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919
Will you need to see copies of medical records?
In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).
Do I get reimbursed for treatment I've had?
Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.
Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.
Who will speak to me about my claim?
If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.
Where should I send my completed claims forms?
Post
NRMA Insurance
CTP Claims
GPO Box 481
SYDNEY NSW 2001
Fax
Can I claim on someone else's behalf?
If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.
How do I claim for damages to my vehicle?
CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page
Did you know NSW CTP Green Slips have changed?
From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips
Find out more about CTP claims
What is CTP Green Slip Insurance?
Compulsory Third Party Insurance (CTP), also known as a CTP Green Slip, is mandatory in NSW and must be purchased before you can register your car.
It covers your liability, and the liability of anyone else who drives your car, for injuries caused to others in a motor accident. It also provides you with access to medical expenses and weekly payments for lost income, for up to six months if you're injured and you're at fault.
The premiums collected for CTP Green Slips help people injured on our roads to receive the financial support and rehabilitation services they need to recover quickly.
Eligibility to claim
You can make a claim for personal injury compensation and get help with your recovery, if:
- You were injured in an accident caused by an NRMA CTP insured vehicle, or
- You're an NRMA CTP Green Slip insurance driver
CTP Green Slip Insurance doesn't cover damage to vehicles or property.
Did you know NSW CTP Green Slips have changed?
From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips
If you need help to make a claim or want to find out more, please give us a call on 1800 032 220
Frequently Asked Questions
What can I claim for?
If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:
- A percentage of any income you have lost (if time off work is required to recover)
- Reasonable treatment and rehabilitation expenses
- Commercial attendant care (for help needed around the home)
- Compensation if a relative passes away
- Funeral expenses
What claim form do I need to fill out if I'm injured?
Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Unsure of which form to fill out, or need help? Call us on 1800 032 220
How do I confirm the other driver's CTP insurer?
If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration
If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)
I'm not sure which vehicle caused the accident, what do I do?
For assistance in determining who was at fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
What if an unidentified or uninsured vehicle caused the accident?
If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919
Will you need to see copies of medical records?
In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).
Do I get reimbursed for treatment I've had?
Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.
Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.
Who will speak to me about my claim?
If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.
Where should I send my completed claim forms?
Post
NRMA Insurance
CTP Claims
GPO Box 481
SYDNEY NSW 2001
Fax
Can I claim on someone else's behalf?
If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.
How do I claim for damages to my vehicle?
CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page
Did you know NSW CTP Green Slips have changed?
From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips
Follow up an existing claim
To follow up an existing claim, call us on 1800 032 220 and have your Claim Reference Number ready.
Don't have a Claim Reference Number?
Once we have your claim form, we'll attempt to contact you with your Claim Reference Number and the name of your CTP Claims Consultant within 3 business days. Make sure you note this number, as you’ll also need to provide your claim number to your medical provider(s).
Frequently Asked Questions
What can I claim for?
If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:
- A percentage of any income you have lost (if time off work is required to recover)
- Reasonable treatment and rehabilitation expenses
- Commercial attendant care (for help needed around the home)
- Compensation if a relative passes away
- Funeral expenses
What claim form do I need to fill out if I'm injured?
Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.
Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.
Download the Application for Personal Injury Benefits claim form
Remember to also get your doctor to complete the Certificate of fitness
Unsure of which form to fill out, or need help? Call us on 1800 032 220
How do I confirm the other driver's CTP insurer?
If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration
If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)
I'm not sure which vehicle caused the accident, what do I do?
For assistance in determining who was at-fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
What if an unidentified or uninsured vehicle caused the accident?
If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919
For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919
Will you need to see copies of medical records?
In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).
Do I get reimbursed for treatment I've had?
Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.
Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.
Who will speak to me about my claim?
If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.
Where should I send my completed claim forms?
Post
NRMA Insurance
CTP Claims
GPO Box 481
SYDNEY NSW 2001
Fax
Can I claim on someone else's behalf?
If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.
How do I claim for damages to my vehicle?
CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page
Did you know NSW CTP Green Slips have changed?
From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips