CTP Green Slip injury claims

For accidents after 1 December 2017

If you were injured in a motor accident before 1 December 2017, please return to our CTP Green Slip injury claims page

Please choose from the following that best describes your enquiry.

If you’ve been in an accident with a vehicle covered by an NRMA CTP Green Slip, we can help you get treatment and support to recover from your injuries.

Claim within 28 days of the accident to make sure you receive all the benefits you could be eligible for.

Need medical help now?

We may be able to approve payment for you to see a doctor and get two medical treatments while you're completing your claim. To talk to us about this, call 1300 032 220

Claim by post or email

To make your claim with us, fill out both forms:

 Application for personal injury benefits

 Certificate of fitness (to be completed by your doctor)

Then, send your completed forms by:

Claim online with Service NSW

Online CTP claims are made through the State Insurance Regulatory Authority (SIRA). To claim you need a MyServiceNSW account and a Certificate of fitness completed by your doctor.

We're here to help

Call us on 1800 032 220 and we'll help with every step of your claim.

Call us for help

NRMA CTP Injury Advice Line

8:30am-5pm (Mon-Fri)

 1800 032 220

Learn more & claim

Go to SIRA

We can help you claim for a family member or friend. Call us and we'll guide you through the process and let you know about compensation or benefits they may be eligible for.

Need medical help now?

We may be able to approve payment for the injured person to see a doctor and get two medical treatments while their claim's being completed. To talk to us about this, call 1300 032 220

Call us for help

NRMA CTP Injury Advice Line

8:30am-5pm (Mon-Fri)

 1800 032 220

Frequently Asked Questions

If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:

  • A percentage of any income you have lost (if time off work is required to recover)
  • Reasonable treatment and rehabilitation expenses
  • Commercial attendant care (for help needed around the home)
  • Compensation if a relative passes away
  • Funeral expenses

Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.

Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.

 Download the Application for Personal Injury Benefits claim form

 Remember to also get your doctor to complete the Certificate of fitness

Unsure of which form to fill out, or need help? Call us on 1800 032 220

If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)

For assistance in determining who was at fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919

In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).

Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.

Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.

If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.

 

Post

NRMA Insurance

CTP Claims

GPO Box 481

SYDNEY NSW 2001

If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.

CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page

From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips

If you’re at fault in an accident and you're covered by an NRMA CTP Green Slip, we can help you can get treatment and support to recover from your injuries.

Claim within 28 days of the accident to make sure you receive all the benefits you could be eligible for.

Need medical help now?

We may be able to approve payment for you to see a doctor and get two medical treatments while you're completing your claim. To talk to us about this, call 1300 032 220

Claim by post or email

To make your claim with us, fill out both forms:

 Application for personal injury benefits

 Certificate of fitness (to be completed by your doctor)

Then, send your completed forms by:

Claim online with Service NSW

Online CTP claims are made through the State Insurance Regulatory Authority (SIRA). To claim you need a MyServiceNSW account and a Certificate of fitness completed by your doctor.

    We're here to help

    Call us on 1800 032 220 and we'll help with every step of your claim.

    Call us for help

    NRMA CTP Injury Advice Line

    8:30am-5pm (Mon-Fri)

     1800 032 220

    Learn more & claim

    Go to SIRA

    We can help you claim for a family member or friend. Call us and we'll guide you through the process and let you know about compensation or benefits they may be eligible for.

    Need medical help now?

    We may be able to approve payment for the injured person to see a doctor and get two medical treatments while their claim's being completed. To talk to us about this, call 1300 032 220

    If you're at fault

    If you're not a close friend or relative of the person who's injured, you don't need to claim for them. Let them know if you're covered with an NRMA CTP Green Slip and they can make their claim with us.

    Call us for help

    NRMA CTP Injury Advice Line

    8:30am-5pm (Mon-Fri)

     1800 032 220

    Frequently Asked Questions

    If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:

    • A percentage of any income you have lost (if time off work is required to recover)
    • Reasonable treatment and rehabilitation expenses
    • Commercial attendant care (for help needed around the home)
    • Compensation if a relative passes away
    • Funeral expenses

    With NRMA CTP Green Slip insurance, you’re covered for injuries sustained in a motor accident you caused, including:

    • Liability against any other road users needing medical treatment - passengers, other drivers, cyclists, or pedestrians
    • Your injuries for up to 6 months
    • Additional payouts for specific significant injuries

    If you're insured with NRMA and have injured someone in a motor accident, you don't need to make a claim yourself. If you’ve injured someone else, just make sure you tell them you're insured with NRMA Insurance and give them your details, including:

    • Your registration details
    • The state and territory where your vehicle is registered
    • Your full name, address and contact details
    • If applicable - the vehicle owner's contact details

    Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.

    Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.

     Download the Application for Personal Injury Benefits claim form

     Remember to also get your doctor to complete the Certificate of fitness

    Unsure of which form to fill out, or need help? Call us on 1800 032 220

    If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration

    If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)

    For assistance in determining who was at-fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

    If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

    For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919

    In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).

    Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.

    Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.

    If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.

     

    Post

    NRMA Insurance

    CTP Claims

    GPO Box 481

    SYDNEY NSW 2001

    If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.

    CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page

    From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips

    Compulsory Third Party (CTP) insurance is also known as a CTP Green Slip. It's mandatory in NSW, you need it before you can register your car.

    It covers anyone driving your car if others are injured in an accident. If you're injured you can get help with medical expenses and lost income, even if you're at fault.

    CTP Green Slips don't cover damage to vehicles or property.

    To learn more about CTP Green Slips, go to the State Insurance Regulatory Authority (SIRA)

    Can I claim?

    You can claim with us if you're:

    • Injured in an accident caused by a vehicle insured with an NRMA CTP Green Slip
    • Injured in an accident while driving a car covered by an NRMA CTP Green Slip

    Call us for help

    NRMA CTP Injury Advice Line

    8:30am-5pm (Mon-Fri)

     1800 032 220

    Frequently Asked Questions

    If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:

    • A percentage of any income you have lost (if time off work is required to recover)
    • Reasonable treatment and rehabilitation expenses
    • Commercial attendant care (for help needed around the home)
    • Compensation if a relative passes away
    • Funeral expenses

    Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.

    Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.

     Download the Application for Personal Injury Benefits claim form

     Remember to also get your doctor to complete the Certificate of fitness

    Unsure of which form to fill out, or need help? Call us on 1800 032 220

    If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration

    If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)

    For assistance in determining who was at fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

    If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

    For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919

    In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).

    Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.

    Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.

    If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.

     

    Post

    NRMA Insurance

    CTP Claims

    GPO Box 481

    SYDNEY NSW 2001

    If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.

    CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page

    From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips

    To follow up on your claim, call 1800 032 220 with your reference number.

    Don't have a reference number yet?

    Once we get your claim, we'll contact you within three business days to give you a reference number and the name of your claims consultant. Keep your reference number in a safe place, you'll need to give it to your medical providers.

    Call us for help

    NRMA CTP Injury Advice Line

    8:30am-5pm (Mon-Fri)

     1800 032 220

    Frequently Asked Questions

    If you’re injured in a motor vehicle accident caused by a vehicle with an NRMA CTP Green Slip on or after 1 December 2017, we can help you with your recovery and return to work. You may be eligible to claim for:

    • A percentage of any income you have lost (if time off work is required to recover)
    • Reasonable treatment and rehabilitation expenses
    • Commercial attendant care (for help needed around the home)
    • Compensation if a relative passes away
    • Funeral expenses

    Once you’ve notified us of the accident, the next step is to complete the claim form below and get your doctor to complete the Certificate of fitness.

    Once your claim form is completed and approved, we can start progressing and paying your claim. You need to complete the claim form as soon as possible to ensure you receive the support you need and access the full range of benefits. If you lodge a claim after 28 days but within three months, you’ll still be eligible for benefits but may not receive payments for the period prior to your claim lodgement.

     Download the Application for Personal Injury Benefits claim form

     Remember to also get your doctor to complete the Certificate of fitness

    Unsure of which form to fill out, or need help? Call us on 1800 032 220

    If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration

    If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)

    For assistance in determining who was at-fault and how to claim, call the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

    If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the NSW State Insurance Regulation Authority’s (SIRA) CTP Assist on 1300 656 919

    For vehicles registered in another state and if you're not sure which vehicle caused the accident, you can also call CTP Assist on 1300 656 919

    In order to progress and pay your claim we may need to get medical reports and other information to help assess your benefit entitlements, which we’ll discuss with you. Please remember to keep your accounts and receipts, and provide us with copies. You’ll also need to provide your claim number to your medical treatment provider(s).

    Once we accept that payment of your claim is our responsibility, we'll pay for the treatment and care considered to be reasonable and necessary for your motor accident related injuries. The amount we pay will be calculated according to the fee schedules and, where there are no fee schedules, we pay a fair market rate.

    Remember to include any receipts or expenses when lodging your claim. A claim consultant will then review your claim and reimburse you for any expenses or treatment you’re eligible for. You can choose how you'd like to be reimbursed, either directly to your bank account or by cheque.

    If you were injured in an accident caused by an NRMA insured vehicle, we'll be responsible for progressing and paying your claim and will speak to you about your injury and entitlements. The NSW State Insurance Regulation Authority’s (SIRA) CTP Assist team may also contact you to ask about the progress of your recovery and claim.

     

    Post

    NRMA Insurance

    CTP Claims

    GPO Box 481

    SYDNEY NSW 2001

    If an injured person requires assistance to make a claim because of the nature of their injuries, if they’re a child or need an interpreter, assistance may be provided. Please contact us on 1800 032 220 to discuss arrangements for helping someone with a claim.

    CTP claims are for injuries only, and are made against the vehicle that caused the accident. If you need to claim for damage to your vehicle, please visit our Car Insurance claims page

    From 1 December 2017, people injured on our roads will be supported through the new NSW CTP Green Slip scheme. The changes to CTP Green Slips help more people injured on our roads to access the treatment, rehabilitation and care they need sooner. Read more about the changes to NSW CTP Green Slips