On 11 March 2020 the World Health Organisation (WHO) declared the coronavirus outbreak is a global pandemic.

On 18 March 2020 the Australian Government raised its travel advice to Level 4, which means do not travel overseas at this time. They also advise cancelling all non-essential travel, including domestic travel.

Read our claims advice.

Travelling to China

On 2 February 2020, the Australian Government issued a ‘Do Not Travel’ alert for China.

If you took out your policy on or after 2 February 2020 and are travelling to China, you might not be covered for any claim related to the coronavirus pandemic.

For more information about what we can cover if you’re travelling in China, call us on 1300 135 640.

Travelling to countries other than China

If you travel to a country that doesn’t have a ‘Do Not Travel Alert’, we could cover your overseas medical costs if you’re sick or hospitalised because of the coronavirus pandemic.

Your level of cover for overseas medical costs depends on your plan, when you took out your cover, and where you’re travelling.

Other than these overseas medical costs, we don’t cover any claims related to an epidemic, pandemic or outbreak of an infectious disease. For example, we wouldn’t cover cancellation costs if your tour gets cancelled because of the coronavirus pandemic.

To check what’s covered on your plan, read the Product Disclosure Statement (PDS).

For urgent advice, call our emergency helpline on +61 2 8907 5584.

For information about other incidents, read our claims advice.

For the latest government travel advice visit Smart Traveller.