We're here to help

We’re continuing to support you through this challenging time as the COVID-19 (coronavirus) situation evolves. Our first priority is supporting you, including paying claims and providing a full service.

Claims

If you are on claim and are ill with the coronavirus, you are covered

There are no general exclusions for the coronavirus in any of our individual life insurance policies.

If you are currently on claim, you are fully covered for claims relating to the coronavirus pandemic, and you’ll continue to be paid in line with your policy terms and conditions.

If you are currently on claim, you will continue to be paid

Our claims payment and support process is the most important thing we do.

Our claims teams are ready to support you through this challenging time, and we do not anticipate any significant delays to claims payments.

Your claim will continue to be paid while you continue to meet your policy terms and conditions.

If you need to make a new claim

Dealing with your claim as quickly as possible is a priority for us because we know it's important to you.

When you make a claim, you only need to speak to one person – your claims manager. They will be there to let you know what’s needed for your claim as well as answer any questions you may have.

All claims will continue to be assessed according to the terms and conditions of your specific policy.

To make a claim, call 1300 996 143 (9am–5:30pm, Mon–Fri).

We have a dedicated team to investigate alternative solutions if you’re experiencing difficulty meeting the information requirements of the claims process.

Existing policies

Existing policies are covered for claims relating to the coronavirus pandemic

There are no general exclusions for the coronavirus pandemic in any of our individual Life Insurance policies.

If you already have a policy with us, you are fully covered for the coronavirus pandemic in line with your policy terms and conditions. This includes all doctors, nurses and health professionals.

You can apply to increase your level of cover

If you wish to increase your insurance cover, call us on 1300 996 143 to apply.

If during the policy increase application and assessment process it is established that you have recently travelled abroad, are showing symptoms of the coronavirus, or are in a high-risk group then you may be individually assessed, and modified terms may be offered for the additional insurance cover only. These matters would be identified and assessed through our normal assessment process.

Any new modified terms that are applied would only apply to the additional insurance cover and would not be applied to the insurance cover you already have in place under your policy.

If you have any specific questions on your policy, call us with your policy details on 1300 996 143.