Temporary branch and kiosk closures

What is changing?

To help keep everyone safe during the COVID-19 (coronavirus) pandemic, we’ve temporarily closed some branches and kiosks.

Even if your branch is closed, there are other ways to manage your policies. Instead of going to a branch, you can:

Which branches are open?

Many branches are still open.

We've added several safety measures in our branches. These include limiting the number of people in the branch at once, keeping social distance, offering hand sanitiser, and adding protection screens at our counters.

Remember, we need your help to keep everyone safe. If you're not feeling well, or if you've been travelling in the last 14 days, please don't go to the branch. Call the branch on their number below, or use one of our online options.

ACT branches

Gungahlin
02 6242 4800

Queanbeyan
02 6297 4666

NSW branches

Batemans Bay
02 4472 7777

Bathurst
02 6331 8322

Broken Hill
08 8087 8011

Charlestown
02 4974 4600

Coffs Harbour
02 6650 0122

Coonabarabran
02 6842 2533

Cootamundra
02 6942 2144

Crookwell
02 4832 0588

Deniliquin
03 5881 2933

Gilgandra
02 6847 2288

Glen Innes
02 6732 3020

Gloucester
02 6558 1108

Goulburn
02 4822 5555

Griffith
02 6962 6299

Gunnedah
02 6742 0144

Inverell
02 6722 2722

Macksville
02 6568 3515

Maitland
02 4909 4200

Merimbula
02 6495 1647

Murwillumbah
02 6672 8222

Muswellbrook
02 6541 3232

Nambucca Heads
02 6568 5477

Narrabri
02 6792 1188

Narrandera
02 6959 1900

Port Macquarie
02 6584 5444

Quirindi
02 6746 1666

Raymond Terrace
02 4983 1066

Salamander Bay
02 4984 6799

Shellharbour
02 4297 8866

Singleton
02 6571 4260

Springwood
02 4751 1711

Ulladulla
02 4455 3666

Wagga Wagga
02 6922 0000

Wallsend
02 4985 6900

Wauchope
02 6585 1435

Wellington
02 6845 2733

Wollongong
02 4227 5788

Woolgoolga
02 6654 8088

Which branches are closed?

Blacktown

Burwood

Campbelltown

Castle Hill

Chatswood

Erina

Hornsby

Hurstville

Liverpool

Marrickville

Miranda

Parramatta

Penrith

Richmond

Top Ryde

Tuggerah

Book an online video appointment

You can now book an appointment and talk to us about Car and Home Insurance over video conference.

We're here to help in English, Mandarin and Cantonese.

To talk to us in one of these languages, book an appointment online.