Emergency bushfire support

If you’ve been affected by the bushfires and need urgent help, call us on 131 123

We're here to help

We understand you might need emergency support if you’ve been affected by the bushfires. That’s why we can help with things like financial support and emergency accommodation for our customers recovering from bushfire damage.

Talk to us

Depending on your policy, there are different kinds of emergency support we can offer. Call us anytime on 131 123 to make a claim and talk to us about the help you need.

Temporary accommodation

If your home is covered and you can’t live in it because of bushfire damage, we can arrange temporary accommodation for up to one year so you, your family and pets have somewhere safe to stay.

Financial assistance for essentials

If your home can't be lived in and we've arranged temporary accommodation for you, we understand you might need everyday things like clothes and food too. Talk to us about emergency financial support to help you get those essentials.


If you need someone to talk to, we can arrange confidential counselling for you and your family.

Discount for volunteers

We want to recognise the work of volunteer fire services, so we’re offering a discount on home and motor insurance policies for RFS firefighters and volunteers.

Call us with your RFS membership number to get a discount on new policies and renewals until February 2021.