I missed a payment, what can I do?

That depends on where in Australia your policy's based.

If you're having trouble making a payment, call us on 132 132 (8am–8pm AEST/AEDT, Mon–Fri) and we can talk about your options.

For insured property in NSW, QLD, ACT or TAS

You can make a payment online, even if it's one you've missed. Log in to your account and select Pay now.

If an ongoing monthly instalment is unpaid for 14 days or more after its due date, we may refuse a claim for incidents that take place at that time.

If an ongoing monthly instalment is unpaid for one month after its due date, we'll cancel your policy.

For insured property in SA, WA or the NT

You may still be able to make a payment, even if it's after the due date.

It's important to let us know about any payment issues as soon as possible. If your payment is overdue, you'll need to pay the overdue amount as part of the claim settlement process. If you don't pay on time, we'll cancel your policy.

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