I've forgotten my password or username, what can I do?

For property insured in NSW, QLD, ACT and TAS

We're making it quick and easy to log in.

You no longer have to remember a username and password. Choose to get a Single Use Code sent to your mobile and we'll provide you with a 6-digit code to quickly access your account.

If you prefer to log in with a username and password, your username is your email address. If you're still having issues logging in, select Forgot username, fill in the blanks and we'll send you a reminder.

If you've forgotten your password, select Reset password and enter your email address. We'll send you an email with a link to reset your password. If you don't receive the reset email, be sure to check your junk folder.

You can also update your username and password in your account at any time:

  1. Select Contact details from the top dashboard
  2. Select Change username/password
  3. Follow the prompts.

For property insured in SA, WA and the NT

We're making it quick and easy to log in.

You no longer have to remember a username and password. Choose to get a Single Use Code sent to your mobile or email and we'll provide you with a 6-digit code to quickly access your account.

If you prefer to log in with a username and password, your username is your email address.

If you've forgotten your password, we'll send you an email with a link to reset it. If you don't receive the reset email, be sure to check your junk folder.

If you're still having issues logging in, contact us.

Get a code via email or reset your password:

  1. Enter your email or mobile number and choose Next
  2. Select Forgot password?
  3. Choose Reset your password or Log in with email verification code instead
  4. Select Next
  5. Check your inbox and follow the prompts to reset your password or enter the 6-digit single use verification code then click Log in.

You can also update your username and password in your account at any time:

  1. Select Account from the top of the dashboard
  2. Go to Manage details
  3. Select Reset your password or Update your email & mobile.

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