Life Insurance and Income Protection Insurance complaints

Make a complaint

If you have a complaint, we want to know about it and take the opportunity to put it right. If you have a complaint about our products, staff, handling of a complaint or the services we’ve provided (including our obligations under the Life Insurance Code of Practice), please contact us to let us know your concerns.

We will do all we can to resolve your complaint as quickly as possible.

Do you need assistance to make a complaint?

Please let us know if you need additional assistance to make a complaint and we will let you know the options available. We always aim to accommodate any request to make it easy for you to lodge a complaint.

Get assistance to make a complaint

Complaints policy

Our Life Insurance products are issued by the insurer, TAL Life Limited. All complaints relating to these products will be handled by TAL in accordance with TAL's complaint management process. For more information, TAL's Public Complaints Policy can be downloaded in PDF in the following languages:

Things you should know

  1. NRMA Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 and promoted by IAL Life Pty Ltd ABN 137 509 936 Authorised Representative No. 427847 of TAL Direct Pty Ltd ABN 39 084 666 017 AFSL 243260 (which is a related entity of TAL Life Limited). TAL Direct Pty Ltd has been authorised under an arrangement with TAL Life Limited to enter into, vary or cancel insurance cover on behalf of TAL Life Limited. Life Insurance information on this website is provided by TAL Direct Pty Ltd and IAL Life Pty Limited. This is general advice and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase or continue to hold NRMA Life Insurance, you should consider whether the advice is the appropriate for you, having regard to your personal circumstances, and the applicable Product Disclosure Statement (PDS). You can get a copy of your PDS or our Financial Services Guide (FSG) by calling us on 1300 996 143.