Life Insurance and Income Protection Insurance complaints

If you have a complaint about your insurance or the service we’ve provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to let us know your concerns. We will do all we can to resolve your complaint as quickly as possible.

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Things you should know

  1. The information on this website about NRMA Life Insurance is general advice only and does not take into account your personal financial situation, needs or objectives. You should consider the Combined Product Disclosure Statement and Financial Services Guide and your own circumstances before deciding to purchase or to continue to hold NRMA Life Insurance. NRMA Life Insurance is promoted by IAL Life Pty Limited ABN 15 137 509 936 Authorised Representative No. 427847 of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. From 1 April 2021 NRMA Life Insurance will no longer be issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848. IAL Life Pty Limited is a subsidiary of Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance. Existing policies and claims will continue to be administered by TAL Direct under an agreement with the insurer, TAL Life Limited ABN 70 050 109 450 AFSL 237848. All Life Insurance information on this website is provided by TAL Direct Pty Limited and IAL Life Pty Limited.