What does my Comprehensive Car Insurance cover?

Included

We cover your car for loss or damage caused by a collision or crash, up to the agreed or market value as stated on your policy.

We cover your car for loss or damage caused by theft, vandalism or accidental damage, up to the agreed or market value as stated on your policy.

We'll arrange for an NRMA Partner Repairer to fix your vehicle. Our network of quality repairers will get you safely back on the road as soon as possible.

We cover your car for loss or damage caused by fire, storm or flood, up to the agreed or market value as stated on your policy.

If theft or attempted theft causes loss or damage to your car, this is included as standard for up to $75 per day (up to 21 days).

If a collision or crash causes loss or damage to your car, you're not at fault and you can provide the name and residential address of the at fault driver.

We cover up to $800 for emergency repairs that you arrange to make your car safe and secure.

We cover your car for loss or damage caused by an earthquake, explosion or tsunami, up to the agreed or market value as stated on your policy.

We cover the reasonable cost to tow your car from the incident to an authorised repairer or a safe place.

If your car is written off within the first two years from when it was registered, we’ll replace it with a new car of the same make, model, engine size, equipment level and paint type if it’s available in Australia.

If an incident we cover causes loss or damage to your car, and your personal items get damaged, we’ll pay up to $500 in total for certain items.

If an incident we cover causes loss or damage to your car, and your baby capsule or child seat gets damaged, we’ll pay up to $500 per item. This is paid on top of your agreed or market value.

If an incident we cover causes loss or damage to your car, and your tools of trade get damaged, we’ll pay up to $1,500. You must be registered for GST and have told us that you use your car for business purposes.

Options you can add

If you decide to take up the windscreen option, this will include damage to your car windscreen, sunroof or windows with no excess payable.

If you decide to take up the hire car option, this will include up to $75 a day (up to 14 days) until your car is repaired after an incident or your claim is settled.

If you decide to take up No Claim Bonus Protection, then your No Claim Bonus will be protected for the first at-fault claim you make in a policy year.

If you decide to take up the 'Any Repairer' option, you can choose your own repairer to fix your car.

This option applies to policies taken out from 24 September or with a renewal date from 6 November 2017.

Choose any of these options during the quote process.

 

For more protection, consider our premium cover.

Not included

There are specific limits, exclusions, and conditions that apply to some parts of your cover. For the full list of general exclusions, please refer to the Product Disclosure Statement (PDS)

This option is only available when choosing our premium cover, and covers the pickup and return of your car to your location when repairs are needed.

Roadside assistance can be purchased from the NRMA

Compulsory Third Party (CTP) Insurance covers people injured in a car accident, and can be purchased from our CTP Insurance page

Here are some more awesome benefits…

Loyalty Discount

Our Loyalty Discount rewards you for having multiple policies with us and for the length of time you keep them. The more policies you have, the more you may save!

Easy claims process

Claim in 3 easy steps:

  1. It'll take about 15 minutes to lodge your claim online
  2. We'll need to know a few details about the incident, such as where and when it happened
  3. You can choose a Partner Repairer and book an inspection time

Our web chat team can help with any questions you have through Self Service Centre

Convenience and flexibility

  • Choose your basic excess level to help reduce your premium
  • 24/7 helpline assistance for fast support
  • Submit an online claim any time, day or night
  • Select from over 500 authorised repairers
  • Last year 71% of our customers’ motor collision repairs took less than 7 days to complete
  • Rest easy knowing we have over 90 years insurance experience

Still have a few questions?
Try our FAQs

Need more info?

 

What to do if you’ve
been in an accident

 

Product Disclosure
Statement (PDS)

 

Premium, Excess and
Discounts (PED) Guide

 

Changes to the NSW
Emergency Services Levy

 

CAR COMPREHENSIVE COLLISION CLAIM NRMA is rated 4.2 out of 5 by 8811.
Rated 5 out of 5 by from Windscreen Replacement - Fast Service When it became apparent that the first choice for windscreen replacement was not available, it was replaced by O'Brien Glass the same day. Very happy with service and result.
Date published: 2016-03-29
Rated 5 out of 5 by from Very great service Done so good and on time and done in know time at all
Date published: 2016-03-14
Rated 5 out of 5 by from They made it easy My repairs were completed professionally and on time.
Date published: 2016-03-09
Rated 5 out of 5 by from Excellent service - very helpful My repairs, were dealt with quickly, and they worked around my schedule.
Date published: 2016-03-02
Rated 5 out of 5 by from Excellent service and follow up Repairs were completed to a high standard and with great courtesy
Date published: 2016-03-02
Rated 5 out of 5 by from Very prompt action The repairs were completed quickly and the vehicle was immaculate when I picked it up
Date published: 2016-02-17
Rated 5 out of 5 by from Great service Windscreen replacement of cracked window on our bt50
Date published: 2016-02-15
Rated 5 out of 5 by from Easy and most of all Reliable My car needed to be repaired and when i made the initial claim to picking up the car. everyone from the phone consultant to the repairer were fantastic.
Date published: 2016-02-11
Rated 5 out of 5 by from NRMA Claims were very caring and professional and made the whole experience easier in trying times. Thanks NRMA!
Date published: 2016-01-27
Rated 1 out of 5 by from Disappointed I'm extremely disappointed. I've been with NRMA for 12 years and have multiple policies (car, bike, home and contents). My car insurance went up by $100 in a year, even though I've made no claims, and in fact added a new policy to my collection during the year. I got a quote from a competitor which was $280 cheaper for the exact same cover. Rang up and was told that the price quoted was 'the best that can be done'. Even though I pay for all of my policies up front and have not made a claim in over 15 years. So bye bye NRMA. I'll be moving all of my policies as they come due, and won't bother renewing my road side assistance either, because I've never used it in the years that I've had it, yet it increases every year as well.
Date published: 2018-06-09
Rated 5 out of 5 by from Friendly and helpful staff at all times. I could not be happier with the service I received when I had been involved in a major car accident (I was not at fault) every time staff asked if I was ok then proceeded with my claim. All payouts have been been paid in full in an extremely fast manner. Extremely helpful, friendly and caring staff. Would recommend NRMA everytime.
Date published: 2017-07-02
Rated 5 out of 5 by from Service was excellent from everyone I couldn't fault the service. Adams smash repairs were so helpful and supportive, the hirecare company was great and the lady I spoke to in regard to my claim at NRMA was efficient, knowledgeable and caring. Thank you!
Date published: 2017-01-09
Rated 5 out of 5 by from Wonderful help and Service The decsion tio write the vehicle off and the prompt payment of the claim were fantastic
Date published: 2016-12-26
Rated 4 out of 5 by from Very helpful and understanding I was devastated to have my car stolen... A hire car was set up quickly and it was no trouble to organise a large enough vehicle for my family... When I received the phone call from the police telling me that my car had been found and was completely destroyed I was overwhelmed... The lovely NRMA claims rep that I spoke to was very understanding and explained the procedure to me in a simple way that I could understand in my emotional state... The money was in my account very quickly and I was able to purchase another car within a few days.
Date published: 2016-12-14
Rated 5 out of 5 by from Always excellent service! Peace of mind and happy motoring. I had been a member for over 8 years with no claims and held multiple policies with NRMA. Unfortunately I had to make two claims in the past 12 months; NRMA’s customer service was nothing short of excellent, the online claims process is easy and transparent. The workmanship of the chosen smash repair was fast and to a high standard, my vehicle looks and drives like new. The two claims did not affect my 65% “Life-time no claim bonus”. I would recommend NRMA to friends and family.
Date published: 2016-12-12
Rated 5 out of 5 by from New Windscreen Staff were very helpful on phone. Work was completed quickly and effectively
Date published: 2016-12-11
Rated 5 out of 5 by from Good quick service No hassles. Just fixed my window, as good as new. Highly recommended insurance company.
Date published: 2016-11-17
Rated 5 out of 5 by from everything was awesome, even better than expected a really simple and quick process...easy to lodge the claim, great service at the initial contact with the repairer, i didn't have to wait more than 2 weeks to put the car in to be fixed and then it inly took 4 days to repair which was exactly what was quoted....great staff too!
Date published: 2016-11-15
Rated 5 out of 5 by from I'ST CLASS Helped me every step of the way, great service from all nrma employees
Date published: 2016-11-11
Rated 1 out of 5 by from My friends thought I was joking Throughout my experience my claims and repairs experience my friends thought I was joking. I was told that the repairs for my car would be around $3000 however, it took over five months to have my car returned to me. All of this time, I only heard from NRMA twice and that is when I started to jump up and down. Every time I spoke to a friend and I told them about my car they would laugh that the repairs could take so long.
Date published: 2016-11-09
Rated 5 out of 5 by from Excellent sevice My car claim was processed online, approved and paid out within days of incident.
Date published: 2016-10-31
Rated 5 out of 5 by from Excellcent Service, Quick Payment After the accident NRMA organised towing for my wife. The claims process was hassle free. Money in my account within a day of the vehicle being declared a total loss.
Date published: 2016-10-31
Rated 5 out of 5 by from Excellent service It would as so easy to lodge my claim over the phone. The repairs were completed quickly and with no fuss. Perfect!
Date published: 2016-10-29
Rated 5 out of 5 by from Great service Took bit longer time to do repair on my car but it's come in really nice condition.
Date published: 2016-10-27
Rated 5 out of 5 by from Prompt and polite service by all Staff 1.Assessor contacted us quickly, stating that the car was written off and inquiring whether we needed anything out of the car. as we were unable to retrieve anything at the time of the accident, with the car being upside down.. Very helpful! 2. We had to hire a car for 14 days and our claim money was paid in that time, car bought and hire car returned.
Date published: 2016-10-18
Rated 5 out of 5 by from So easy My repairs were easy to register through the online dashboard and I was then able to nominate my own smash repair. My car was assessed quickly and my claim was much easier than I thought it would be.
Date published: 2016-10-17
Rated 5 out of 5 by from Excellent service Phone Consultant very helpful and car was fixed quickly and the process was easy
Date published: 2016-10-10
Rated 5 out of 5 by from Great service and fast. My repairs were completed very quickly. Thank you.
Date published: 2016-10-06
Rated 5 out of 5 by from Couldn't be better I needed my windscreen replaced and it was done quickly and efficiently. They told me it would be ready within 3 hours and it was ready in 2.5.
Date published: 2016-10-05
Rated 5 out of 5 by from Superb communications and outstanding service. Very impressed with the consistency and quality of service. Many thanks to Kelly for her superlative customer interaction skills and for guiding us so well throughout the process. Thanks also to David for subsequent follow-up. It has been a pleasure to do business with RACT.
Date published: 2016-10-05
  • y_2018, m_7, d_20, h_4
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.8
  • cp_2, bvpage2n
  • co_hasreviews, tv_4022, tr_4789
  • loc_en_AU, sid_NRMA_CLAIM_CRCP_COLL, prod, sort_[SortEntry(order=HELPFULNESS, direction=DESCENDING), SortEntry(order=POSITIVE_FEEDBACK, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_nrma
  • bvseo_sdk, p_sdk, 3.1.0
  • CLOUD, getContent, 260.15ms
  • REVIEWS, PRODUCT