Landlord Insurance renewals & payments

What would you like to do?

Express renewal

  • Pay your premium online without logging in
  • Please have your policy number ready
  • We accept Visa or MasterCard
Renew your policy
visa mastercard

 

Online banking - BPAY

To pay with your online bank account:

  1. Visit your bank’s website and log into your online account
  2. When asked, enter the biller code 90001 and your reference number – this is next to the BPAY logo on your policy document

For more information, please visit the BPAY website

 

Over the phone

Call us now on 131 144 with your policy number ready. We accept Visa or MasterCard.

 

At a post office

Pay over the counter at an Australia Post Office. Find your nearest Australia Post

 

Visit your local NRMA branch

For available payment options and services, please refer to your local branch. Find your local branch

 

Send payments by post

Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

Determining the correct sum insured is critical to ensure you're covered in the event of a claim. If your sum insured is too low, you might not be able to rebuild your rental property or replace its contents. We may even ask you to use one of our calculators to ensure your sum insured is right for you.

If you're unsure or want to check your sum insured, please use one of our calculators.

If you need to change your sum insured at any time during the term or your policy, please contact us on 132 132 or visit your local NRMA branch

Calculators

Buildings

Contents

To change your details including your mailing address, email address or contact numbers, you can do this online by:

  1. Logging into your Self Service Centre account
  2. Select 'Contact details'
  3. Select 'Edit' in the area you wish to update
  4. Follow the prompts

To get a copy of your tax invoice sent to you by email:

  1. Log into your Self Service Centre account
  2. Select 'Policy documents'
  3. Select the relevant policy
  4. In the Tax Invoice area, select 'Edit'

Express pay

  • Pay online with your landlord policy number
  • We accept Visa or MasterCard
Pay a new policy
visa mastercard

Purchase a new policy

Get a Landlord Insurance quote today.

 

Online banking - BPAY

To pay with your online bank account:

  1. Visit your bank’s website and log into your online account
  2. When asked, enter the biller code 90001 and your reference number – this is next to the BPAY logo on your policy document

For more information, please visit the BPAY website

 

Over the phone

Call us now on 131 144 with your policy number ready. We accept Visa or MasterCard.

 

At a post office

Pay over the counter at an Australia Post Office. Find your nearest Australia Post

 

Visit your local NRMA branch

For available payment options and services, please refer to your local branch. Find your local branch

 

Send payments by post

Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

We have calculation tools that can help you decide the right amount of cover for your rental property and contents.

Determining the correct sum insured is critical to ensure you're covered in the event of a claim. If your sum insured is too low, you might not be able to rebuild your property or replace its contents.

Calculators

Buildings

Contents

To get a copy of your tax invoice sent to you by email:

  1. Log into your Self Service Centre account
  2. Select 'Policy documents'
  3. Select the relevant policy
  4. In the Tax Invoice area, select 'Email'

Changing your monthly payments

You can save time online, making it easier for you to:

  • Pay a missed instalment
  • Request a payment extension
  • Change the date of a monthly instalment

Log into your Self Service Centre account to manage your monthly payments.

Choose how you pay

When you create a new policy you can choose to pay annually or monthly, it’s up to you. Paying annually is cheaper than paying by the month.

If you've missed a monthly payment for your Landlord Insurance, you can make this online.

  1. Log into your Self Service Centre account
  2. Select 'Pay now' on the relevant policy

If an ongoing monthly instalment is unpaid for:

  • 14 days or more after its due date - we may refuse a claim for incidents that take place at that time
  • 30 days after its due date - we’ll automatically cancel your policy without giving you notice, on the 31st day

If you need to delay a payment, you can do this online.

  1. Log into your Self Service Centre account
  2. Select 'Direct debit'
  3. Select your policy
  4. Choose 'request payment extension'

To change the details of your bank account or credit card:

  1. Log into your Self Service Centre account
  2. Select 'Direct debit'
  3. Select your policy
  4. In the 'Payment Method' area select 'Edit

To cancel your Landlord Insurance:

You can check the status of your payment in your Self Service Centre account

Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.

The price of your insurance is based on how likely you are to make a claim and by considering a specific set of influences, including:

  • Pricing factors
  • No Claim Bonus
  • Policy options
  • Loyalty Discounts, and
  • Government charges

To find out more about how we calculate your premium, read our Premium, Excess and Discounts guide

A No Claim Bonus (NCB) is a discount that's applied to your premium to reward you for having a good claims history. The longer you remain claim free, the higher your NCB level becomes, plus you'll receive more privileges. Our NCB ranges from 0% to a maximum 25%. We base your NCB on the:

  • Claims history of any listed owners
  • Number of years any listed owners have held home insurance for

To find out more about NCB please read our Premium, Excess and Discounts guide

An excess is an amount you may need to pay towards a claim. The different types of excess that may apply are:

  • Basic - your chosen excess
  • Rental default
  • Earthquake
  • Special, for example storm, fire or theft

To find out which excess applies to you, please refer to your policy document.

In addition to the basic excess, we'll also deduct four times the weekly rental amount that's listed on your rental agreement for the following events:

  • Theft or attempted theft, by a tenant or their guest
  • Vandalism, malicious or intentional act, by a tenant or their guest

You don't have to pay an excess if you make a liability claim.

For general information about excess, please read our Premium, Excess and Discounts guide

A rental property is considered as any enclosed building at your premises that has walls, a roof and can be locked up.

Your rental property also includes home improvements such as garages, carports, in ground pools, or fixtures that are permanently attached to your home. For example, light fixtures, built in wardrobes and kitchen cupboards.

If your rental property is a flat or unit, it also includes lockable storage that's reserved for you inside the complex.

Yes, you're covered if your tenant defaults on their rent payments during the term of their rental agreement when they:

  • Stop paying rent
  • Leave without giving notice

To understand what's covered under rent default, please read the Product Disclosure Statement (PDS) Product Disclosure Statement (PDS)

If your tenant or their guest vandalises, maliciously or intentionally causes loss or damage, you're covered. Your policy doesn't cover damage resulting from wear and tear.

For more information, please refer to the Product Disclosure Statement (PDS) Product Disclosure Statement (PDS)

To understand how you can recover your bond and what you can claim, visit the NSW Fair Trading website

Your policy covers liability claims made against you for any one incident up to $20 million. This includes legal costs when our lawyers handle your claim.

To understand what we cover under liability, please read the Product Disclosure Statement (PDS) Product Disclosure Statement (PDS)