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We found 218 results for "Claims"

Can I claim on someone else’s behalf?

The injured person will need to claim themselves, however you can help them by filling in the appropriate forms to start their claim. When the claim is submitted we'll need to speak to the injured person directly. If the person is seriously ill and...

How long do I have to lodge a claim?

There’s no deadline for when you need to inform us about your claim, but it’s a good idea to get in touch as soon as possible. We have a 24/7 claims line and easy online claims so we’re here when you need us.

How long do I have to lodge a travel claim?

You need to let us know about any claim or incident that might result in a claim as soon as possible and within 60 days of the return date shown on your policy document. If you make a claim after the 60-day time frame, please include a cover letter...

Do I need to fill out a form to make a claim?

It's not necessary to fill out a claim form. Simply call us and we'll lodge your claim for you over the phone or log in to your account to make a car claim. We're able to do this, 24 hours a day 7 days a week. However if you're making a Business...

How long will it take before I receive the Life Insurance claim payment?

We generally pay out Life Insurance claims within 48 hours of receiving completed claim requests. It may take a little longer if the bank account we're depositing into is a credit union or we receive your completed claim form and the certified...

Contact Us BML

Use this form to get in touch with us about a complaint

Am I covered for liability claims made against me?

Your policy covers liability claims made against you for any one incident up to $20 million. This includes legal costs when our lawyers handle your claim. To understand what we cover under liability, please read the Product Disclosure Statement (PDS)

What documentation do I need to provide when making a claim?

When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you. Some examples of the types of documents are receipts, valuation...

Do I need to see a doctor for an Income Protection claim?

For sickness or injury claims you'll need to see a doctor. Medical information is an important part of the claim review process. Your doctor will need to complete the Initial Medical Report Form by answering a few routine questions about your...

How will my claim for damage to my home be settled?

Most claims for damage to your home we organise to send a preferred repairer to attend and inspect your property. When a claim is accepted these repairers can organise the necessary tradespeople to attend and fix the damage.