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Complaints & resolutions

We aim to give you the best service possible, but if you have a complaint we have a process to resolve it.

Home value calculators

Calculate the current value of your home and contents with our easy to use home value calculators.

Policy booklets

Download your policy booklets, including Product Disclosure Statements, Premium, Excess & Discount Guides, Key Fact Sheets, and Helpline Benefits Guides.

Existing customers

Already an NRMA policy holder? Find out how to make a claim, update your details, download important documents and more

Get bushfire ready

Reduce the risk and take action to protect your home and family this bushfire season. Get prepared now in five smart steps.

Customer Service

Find a frequently asked question, learn what to do if you have a complaint, download the General Insurance Code of Practice, or learn about recent alerts.

Roadside Assistance

Roadside assistance is just the start of an NRMA membership. Get access to ✓ Free2go ✓ Member benefits ✓ Discounted tickets ✓ Trip planner maps and more!