How to make a complaint

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We always try to:

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You can fill out the complaints form on our website.

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You can call us.

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You can chat to us on our website.

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You can visit us in person if you live in:

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You can find our offices on our website.

We call them branches.

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We might be able to fix your complaint straight away.

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If we can’t fix your complaint straight away, you can speak to a manager.

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If you’re not happy with how we have fixed your complaint, our Customer Relations team can give you more support.

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Our Customer Relations team will review your complaint.

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When we review something, we check to see what:

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The Customer Relations team will let you know:

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You can call the Customer Relations team.

1800 045 517

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You can email the Customer Relations team.

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You can fax the Customer Relations team.

1800 649 290

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You can write to the Customer Relations team.

Customer Relations
Reply Paid 89824
Sydney NSW 2001

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It’s free to send a letter to the Customer Relations team.

This means you don’t need a stamp.