Support to make a complaint with us
|
|
We can support you to make a complaint. |
|
|
|
If you have a speech or hearing impairment, you can contact the National Relay Service. 133 677 |
|
|
|
We also have complaints information in other languages. |
|
|
|
This includes:
|
|
|
|
You can check our website for other languages we might add over time. www.nrma.com.au/complaints-resolutions#help-in-other-languages |
|
|
|
Some of our branches have people who can support you in languages other than English. |
|
|
|
You can search for our branches and which languages are available. |
|
|
|
You can also ask someone you trust to make a complaint for you. For example:
|
|
|
|
The person you choose is called a representative. We will ask you if you only want us to contact your representative about your complaint. |
|
|
Even if you have a representative, we might still contact you if: |
||
|
|
we need to check something with you |
|
|
|
you ask us to |
|
|
|
we can’t work with your representative about your complaint. |
|
|
|
We might also contact you if we think your representative:
|
|
