About this document

Someone writing on a clipboard.

This document is about how to make a complaint.

A thumbs down.

A complaint is when you tell us that something:

A document.

In this document, we explain how you can make a complaint about some types of insurance.

A large office building. Below are 3 people.

Insurance is when you pay money to a company to help cover the costs if something goes wrong.

This document explains complaints about insurance for:

A car in a driveway.

bullet cars and other vehicles – like motorcycles, caravans and boats

A house with a small fence.

bullet home and property – like buildings and contents

Someone wearing a travel backpack. They are walking up stairs into a plane.

bullet travel

A worker wearing an apron standing behind a counter. Behind them is a board with the word 'menu'.

bullet some small businesses.end of list

NRMA insurance - A Help Company logo.

You can find a list of our insurance in the menu on our website.

Thumbs down.

There is a different way to make a complaint about:

A document.

We explain how to make a complaint for these other products in the section, Complaints about other products.