Word list
This list explains what the bold words in this document mean.
| | ComplaintA complaint is when you tell us something:
|
| | IndependentWhen an organisation is independent, they:
|
| | InsuranceInsurance is when you pay money to a company to help cover the costs if something goes wrong. |
| | ReviewWhen we review something, we check to see what:
|
| | The Information Access Group created this Easy Read document using stock photography and custom images. |
