Policy booklets

For policies with a commencement or renewal date on or after 1 February 2016.

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For policies with a commencement or renewal date from October 2014 - 31 January 2016.

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For policies with a commencement or renewal date from 1 February 2013 - 30 September 2014.

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NSW - for policies with a commencement or renewal date from February 2012 - 31 January 2013.

ACT - for policies with a commencement or renewal date from February 2012 - 11 June 2014.

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For policies with a commencement date on or after 30 June 2016 or with a renewal date from 1 August 2016 that covers:

  • Comprehensive Car Insurance
  • Comprehensive Plus Car Insurance
  • Third Party Fire & Theft Car Insurance
  • Third Party Property Damage Car Insurance
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For policies with a commencement date on or after 30 June 2016 or with a renewal date from 1 August 2016.

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For policies with a commencement or renewal date from 28 December 2015 - 29 June 2016 that covers:

  • Comprehensive Car Insurance
  • Comprehensive Plus Car Insurance
  • Third Party Fire & Theft Car Insurance
  • Third Party Property Damage Car Insurance
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For policies with a commencement date on or after 16 March 2014, or with a renewal date from 28 April 2014 - 27 December 2015 that covers:

  • Comprehensive Car Insurance
  • Comprehensive Plus Car Insurance
  • Third Party Fire & Theft Car Insurance
  • Third Party Property Damage Car Insurance
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For policies with a commencement or renewal date from 3 March 2009 - 15 March 2014 that covers:

  • Comprehensive Car Insurance
  • Third Party Fire & Theft Car Insurance
  • Third Party Property Damage Car Insurance
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For policies with a commencement or renewal date from 2 January 2009 - 15 March 2014.

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For policies with a commencement or renewal date from 28 December 2015 - 29 June 2016.

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For policies with a commencement date on or after 13 September 2015, or with a renewal date from 2 November 2015 - 27 December 2015.

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For policies with a commencement or renewal date from 3 December 2014 - 12 September 2015.

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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement or renewal date from 30 May 2016 - 30 June 2016.

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For policies with a commencement or renewal date from 1 July 2015 - 29 May 2016.

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For policies with a commencement date on or after 22 March 2015, or with a renewal date from 11 May 2015 - 30 June 2015.

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For policies with a commencement or renewal date from 3 December 2014 - 21 March 2015.

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For policies with a commencement or renewal date from 19 October 2014 - 2 December 2014.

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For policies with a commencement or renewal date from 1 July 2014 - 18 October 2014.

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For policies with a commencement or renewal date from 6 April 2014 - 30 June 2014.

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For policies with a commencement or renewal date from 16 March 2014 - 5 April 2014.

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For policies with a commencement or renewal date from 1 February 2013 - 15 March 2014.

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For policies with a commencement or renewal date from 25 March 2012 - 31 January 2013.

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For policies with a commencement or renewal date from 1 February 2013 - 15 March 2014.

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For policies with a commencement or renewal date from 25 March 2012 - 31 January 2013.

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For policies with a commencement date on or after 13 September 2015, or with a renewal date from 2 November 2015 - 30 June 2016.

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For policies with a commencement or renewal date on or after 4 March 2016 that covers:

  • Home Buildings Insurance
  • Home Contents Insurance
  • Home Buildings & Contents Insurance
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For policies with a commencement or renewal date on or after 4 March 2016.

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For policies with a commencement or renewal date on or after 4 March 2016.

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For policies with a commencement or renewal date from 17 June 2013 - 3 March 2016  that covers:

  • Home Buildings Insurance
  • Home Contents Insurance
  • Home Buildings & Contents Insurance
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For policies with a commencement or renewal date on or after 17 June 2013 - 3 March 2016 .

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For policies with a commencement or renewal date from 28 December 2015 - 3 March 2016.

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For policies with a commencement date on or after 14 June 2009, or with a renewal date from 3 August 2009 - 27 December 2015.

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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement or renewal date from 1 July 2015 - 30 June 2016.

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For policies with a commencement or renewal date from 3 December 2014 - 30 June 2015.

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For policies with a commencement or renewal date from 1 July 2014 - 30 June 2015.

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For policies with a commencement or renewal date from 6 April 2014 - 30 June 2014.

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For policies with a commencement or renewal date from 16 March 2014 - 5 April 2014.

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For policies with a commencement or renewal date from 14 January 2013 - 15 March 2014.

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For policies with a commencement or renewal date from 21 May 2012 - 13 January 2013.

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For policies with a commencement or renewal date from 1 July 2015 - 30 June 2016.

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For policies with a commencement or renewal date from 3 December 2014 - 30 June 2015.

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For policies with a commencement or renewal date from 1 July 2014 - 30 June 2015.

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For policies with a commencement or renewal date from 6 April 2014 - 30 June 2014.

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For policies with a commencement or renewal date from 16 March 2014 - 5 April 2014.

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For policies with a commencement or renewal date from 21 May 2012 - 15 March 2014.

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For policies with a commencement date on or after 30 June 2016 or with a renewal date from 1 August 2016 that covers:

  • Comprehensive Motorcycle & Scooter Insurance
  • Third Party Property Damage Motorcycle & Scooter Insurance
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For policies with a commencement date on or after 30 June 2016 or with a renewal date from 1 August 2016.

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For policies with a commencement or renewal date from 28 December 2015 - 29 June 2016 that covers:

  • Comprehensive Motorcycle & Scooter Insurance
  • Third Party Property Damage Motorcycle & Scooter Insurance
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For policies with a commencement date on or after 16 March 2014 or with a renewal date from 28 April 2014 - 27 December 2015 that covers:

  • Comprehensive Motorcycle Insurance
  • Comprehensive Scooter Insurance
  • Third Party Property Damage Motorcycle Insurance
  • Third Party Property Damage Scooter Insurance
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For policies with a commencement or renewal date from 3 March 2009 - 15 March 2014 that covers:

  • Comprehensive Motorcycle & Scooter Insurance
  • Third Party Property Damage Motorcycle & Scooter Insurance
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For policies with a commencement or renewal date from 28 December 2015 - 29 June 2016.

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For policies with a commencement date on or after 13 September 2015, or with a renewal date from 2 November 2015 - 27 December 2015.

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For policies with a commencement or renewal date from 3 December 2014 - 12 September 2015.

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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement or renewal date from 3 March 2009 - 15 November 2010.

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For policies with a commencement date on or after 13 September 2015 or with a renewal date from 2 November 2015 - 30 June 2016.

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For policies with a commencement or renewal date from 30 may 2016 - 30 June 2016.

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 For policies with a commencement or renewal date from 16 November 2010 - 24 March 2012.

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For policies with a commencement or renewal date from 25 March 2012 - 31 January 2013.

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For policies with a commencement or renewal date from 16 March 2014 - 5 April 2014.

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For policies with a commencement or renewal date from 6 April 2014 - 30 June 2014.

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For policies with a commencement or renewal date from 1 July 2014 - 18 October 2014.

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For policies with a commencement or renewal date from 19 October 2014 - 2 December 2014.

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For policies with a commencement or renewal date from 3 December 2014 - 21 March 2015.

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Policies with a commencement date on or after 22 March 2015, or with a renewal date from 11 May 2015 - 30 June 2015.

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For policies with a commencement date on or after 13 September 2015, or with a renewal date from 1 July 2015 - 29 May 2016.

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For policies with a commencement date on or after 30 June 2016 or with a renewal date from 1 August 2016.

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For policies with a commencement or renewal date from 28 December 2015 - 29 June 2016.

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For policies with a commencement date on or after 21 September 2014, or a renewal date from 3 November 2014 - 27 December 2015.

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For policies with a commencement date on or after 16 March 2014, or with a renewal date from 28 April 2014 - 27 December 2015.

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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement date or renewal date from 1 July 2015 to 30 June 2016.

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For policies with a commencement or renewal date from 3 December 2014 - 30 June 2015.

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For policies with a commencement date on or after 21 September 2014, or with a renewal date from 3 November 2014 - 2 December 2014.

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For policies with a commencement or renewal date from 1 July 2014 - 20 September 2014.

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For policies with a commencement or renewal date from 6 April 2014 - 30 June 2014.

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For policies with a commencement or renewal date from 16 March 2014 - 5 April 2014.

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For policies with a commencement or renewal date on or after 21 September 2014, or with a renewal date on or after 2 November 2015 that covers:

  • On-Site Caravan Insurance
  • Touring Caravan Insurance
  • Trailer Insurance
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For policies with a commencement date on or after 6 April 2014, or with a renewal date from 19 May 2014 - 20 September 2014 that covers:

  • On-Site Caravan Insurance
  • Touring Caravan Insurance
  • Trailer Insurance
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For policies with a commencement or renewal date on or after 1 July 2016.

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For policies with a commencement or renewal date from 1 July 2015 to 30 June 2016.

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For policies with a commencement or renewal date from 3 December 2014 - 30 June 2015.

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For policies with a commencement or renewal date from 3 November 2014 - 3 December 2014.

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For policies with a commencement or renewal date from 1 July 2014 - 20 September 2014.

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For policies with a commencement or renewal date from 6 April 2014 - 30 June 2014.

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For policies with a commencement or renewal date from 16 March 2014 - 5 April 2014.

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For policies with a commencement or renewal date from 1 October 2012 - 15 March 2014.

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For policies with a commencement or renewal date on or after 28 December 2015.

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For policies with a commencement or renewal date from 3 December 2014 - 27 December 2015.

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Glossary

Product Disclosure Statement (PDS)

A PDS contains detailed information about your insurance policy, including cover, terms and conditions.

Premium, Excess, Discount and Benefits Guide (PED)

A PED guide provides further information about the cost of insurance, including how we calculate premiums, which excess levels can apply, and discount and savings.

Key Fact Sheets (KFS)

The KFS sets out some of the events covered and not covered by our Home Insurance Policy (excluding Landlord and Strata Insurance) and other information you should consider. This Sheet does not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policy. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.

Helpline Benefits Guide

The Helpline Benefits Guide contains information on our Helpline telephone service which provides assistance and advice 24/7 based on the type of insurance cover.

Self Service Centre

Log into Self Service Centre to manage your policies online, including:

  • View your policies and find out what you're covered for
  • Renew your policy and make payments
  • Print your Certificate of Insurance (COI)
  • Update your contact details
  • Receive your insurance documents by email

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