Privacy & security
When you use our website and transact with us online, our commitment to the protection and privacy of your personal information is a priority. This means handling your personal information in a responsible manner in accordance with the Privacy Act.
If you have any further questions on privacy and security, please call us on 132 132 7am-10pm, 7 days.
Online Privacy Statement
- The number of users visiting this website and the number of pages viewed
- The date, time and duration of visits
- The path taken through this website
- For web hosting services for this website
- For maintenance or problem-solving
- To gather information from cookies in order to evaluate the effectiveness of our online activities
Want to know more?
Online Security contains additional information on:
- How we protect your personal information
- Communicating with us using the internet
If you have any queries please email us.
We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in accordance with the Privacy Act.
This Privacy Charter explains how we collect, use and disclose your personal information. Download our Privacy Charter (PDF).
Fax: 1800 649 290
- assess your application
- underwrite, price and issue any policy
- process payments
- administer the policy
- calculate or offer discounts which may apply to you such as a multi-policy discount
- investigate, assess and pay any claim made by or against you under your policy, and
contact you as necessary on issues relating to your insurance or our service.
We also need to collect, use and store your personal information so that we can answer any questions you may have regarding any products or services.
Sharing and disclosure of your information
We will not disclose information about you to a company which is not a related entity unless the disclosure is required or authorised by law, or you have consented to our disclosing the information about you. On occasions, we may need to disclose your personal information to provide a product or service to you. For example, if you apply for an insurance policy, we may need to disclose your information to our related entities, our distributors such as agents and brokers, other insurers, and insurance reference bureaus in order to determine your claims history. In order to process a claim you have made, we may need to disclose your information to assessors, repairers or medical providers. We may also need to disclose your information to law enforcement agencies, investigators and lawyers.
Please read our Online Privacy Statement, which outlines our policy on the management and security of your personal information online when you transact with us on the internet.
NRMA Insurance takes the protection of your personal information seriously; it is a priority for us. This is why we take all reasonable precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
Our Online Privacy Statement contains additional information on:
The responsible use of your online personal information
How your information is collected and used online
The relationship we have with third party websites