What changes can I make to my policies using my online account?

We cover anyone who drives your car, even if you haven't listed them on your policy.¹

However, your excess may be affected if a driver isn’t listed.

• An additional excess (known as an undisclosed driver excess) applies where a driver is 25 years of age or older and is not listed on your policy
• A higher additional excess (known as an undisclosed driver age excess) applies if the unlisted driver is under 25 years of age
• You won't have to pay either of these additional excesses if the driver is listed on your policy.

Special note for learner drivers:

You don't need to list learner drivers on your policy. Instead, we base any excess related to a claim when the vehicle was driven by a learner driver on the excess of the supervising driver. This excess may be higher if the supervising driver is not listed on your policy.

Things you should know

¹ Cover is subject to standard underwriting guidelines and policy terms.

The quickest way to update your details is by:

• Opening the NRMA Insurance App, or
• Logging into your online account.

In your online account:

1. Select Contact details
2. Find the details you want to update and select Edit
3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

• Download on the App Store, or
• Get it on Google Play.

In general, you'll need to call us on 132 132 in order to change the car on your motor policy.

If you change your address then you need to tell us.

If you want to update the address of your contents or your mailing address, you can do this by:

• Logging in to your account
• Calling us on 132 132
• Visiting your local branch

If you need to change the address of your building that's insured, please contact us on 132 132.

Yes, in certain circumstances. Contact us for more information.

You can easily register for an online account now.

Yes, you're able to remove a name from a policy in cases involving divorce, separation or death.

To do this, please contact us

If you need to change or add something to your cover, you’ll need to provide:

• your policy number
• some information about your business activities
• details of the business premises including address, age and security details.

If you’re making a change specifically about a vehicle, agricultural machinery, or other business items, then you may need to also provide:

• registration and VIN numbers
• serial numbers and make and model information.

We need this information to help you decide on the cover you need and to assist with identifying items in the event they’re stolen and you need to make a claim.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

1. Log in to your account
2. Find your policy and select View policy
3. Scroll down to Insured drivers and select Edit
4. Select Add another driver
5. Enter the new driver's details and click Confirm driver
6. Check the new details are correct then select Continue
7. If you need to make an additional payment to add this driver, enter your payment details and select Pay now (payments can take up to three business days to complete).

For all other policies

1. Log in to your account
2. Find your policy and select View policy
3. Locate the asset you wish to change and select See more details
4. Scroll to Edit listed drivers
5. Enter the date you wish to add them from
6. Click Add driver
7. Enter the new driver’s details and click Save
8. If you need to make an additional payment to add this driver, press Continue to payment and enter your payment details.