How do I update my phone number or address?

There are a few different ways to cancel your policy depending on which policy you have.

Car insurance

You can cancel your car insurance in the NRMA Insurance App. You can also cancel your car insurance by logging into your online account and then:

• Finding your policy and select View Policy
• Going to the Cancel Policy section and select Cancel Policy.

Green Slip

To cancel your Green Slip, see How do I cancel my NSW CTP Green Slip?.

Other policies

To cancel any other policy, contact us.

SGIO or SGIC customers

If you’re an SGIO or SGIC customer:

• Talk to us on web chat, or
• Call us on 133 233.

Don't have the app?

If you don’t have the app, you can:

• Download on the App Store, or
• Get it on Google Play.

We cover anyone who drives your car, even if you haven't listed them on your policy.¹

However, your excess may be affected if a driver isn’t listed.

• An additional excess (known as an undisclosed driver excess) applies where a driver is 25 years of age or older and is not listed on your policy
• A higher additional excess (known as an undisclosed driver age excess) applies if the unlisted driver is under 25 years of age
• You won't have to pay either of these additional excesses if the driver is listed on your policy.

Special note for learner drivers:

You don't need to list learner drivers on your policy. Instead, we base any excess related to a claim when the vehicle was driven by a learner driver on the excess of the supervising driver. This excess may be higher if the supervising driver is not listed on your policy.

Things you should know

¹ Cover is subject to standard underwriting guidelines and policy terms.

The policy changes you can make using your online account depend on the policies you hold. For example, Comprehensive Car Insurance policy holders can:

• Add/edit the car's VIN
• Add/remove a windscreen option
• Add/remove a hire car
• Add/remove drivers
• Add/remove the car's credit provider
• Amend their excess
• Amend their sum insured
• Cancel their policy
• Change and view their risk address
• Change kilometres driven/garaging
• Change the address where the car on the policy is kept
• Change their car's number plate details
• Switch from agreed value to market value

For more information about what changes you can make to your policy, contact us.

First write on the envelope "Return to sender" and send it back to us. We will try to contact the customer to have their details updated.

Due to the privacy laws however, we can’t change their address without their permission.

If you change your address then you need to tell us.

If you want to update the address of your contents or your mailing address, you can do this by:

• Logging in to your account
• Calling us on 132 132
• Visiting your local branch

If you need to change the address of your building that's insured, please contact us on 132 132.

If you change the address where you usually keep your boat or where you moor your boat during your policy period, call us. It's important that you tell us about this as soon as reasonably possible, as changing your address could affect your cover.

For more information about what's covered, what's not and terms and conditions, read the Product Disclosure Statement (PDS).

If you currently insure your home and contents and you're selling to move into a new home, we cover your new home for a certain period of time (from when you enter the contract to buy it) and your current home.

From the time you sign the contract to buy your new permanent home, your interest in that home is covered up to the value of the deposit. You're covered until the contract settlement date, the date the contract's terminated, or for 90 days after you enter into the contract (whichever's first).

If you have Contents Insurance, your contents are covered at both your current and new home for up to 14 days.

We also cover items being moved to your new home if they're damaged by certain events while in transit, up to a total of $10,000.

You'll need to give us the details of your new home within 14 days from when you start moving.

To learn more about what you're covered for, read the Product Disclosure Statement (PDS) on our policy booklets page, or call us on 132 132.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

The best way to update the name on your policy is to call us on 132 132.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, or last renewed before 1 July 2024

Online

1. Log in to your account
2. Click Direct Debit
3. Select your policy
4. Within Payment Method, click Edit and follow the prompts.

Mobile app

1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
2. Click Manage Payments
3. Select your policy
4. Within Current Payment Method, click Edit and follow the prompts.

For all other policies

Online

1. Log in to your account
2. Click View policy
3. Then you can either:
   1. Click Edit under Payment Method to change account, OR
   2. Click Edit under Payment Plan to edit payment date or frequency.

Mobile app

1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
2. Click Manage Payments
3. Select your policy
4. Within Current Payment Method, click Edit and follow the prompts.