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I missed a payment. What can I do?

If you’ve missed a payment, you can:

It's important to let us know about any payment issues as soon as possible to make sure we’re able to support you. If your payment is overdue, you'll need to pay the overdue amount as part of the claim settlement process. If you don't pay on time, we may cancel your policy.

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There are a few different ways to cancel your policy depending on which policy you have.

Car insurance

You can cancel your car insurance in the NRMA Insurance App. You can also cancel your car insurance by logging into your online account and then:

  • Finding your policy and select View Policy
  • Going to the Cancel Policy section and select Cancel Policy.

Green Slip

To cancel your Green Slip, see How do I cancel my NSW CTP Green Slip?.

Other policies

To cancel any other policy, contact us.

SGIO or SGIC customers

If you’re an SGIO or SGIC customer:

Don't have the app?

If you don’t have the app, you can:

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You can choose to pay monthly, quarterly or annually.

The option to pay monthly or quarterly instalments is not available for policies in NSW, QLD, TAS or the ACT that were last renewed prior to 1 July 2024, or first purchased prior to 21 April 2024 and not yet renewed. It will become available to those policies when they next renew. Excludes travel and business insurance.

For more information read the Premium, Excess and Discount Guides on the policy booklets page.

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You can check whether your payment has cleared by logging into your online account.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

  1. Log in to your online account
  2. Select Payments
  3. Follow the steps provided

For all other policies

  1. Log in to your online account
  2. Select View Policy
  3. Under Payment Plan select See Payment Schedule
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If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to request an extension online, or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

You can request a 7-day payment extension online.

  1. Log in to your account
  2. Select Direct debit
  3. Select your policy
  4. Choose Request payment extension

If you still can't make your payment, call us on 132 132 and we can talk about your options.

For all other policies

  1. Log in to your account
  2. Select your policy
  3. Under Payment Plan, select Request payment extension

If you have another type of insurance, call us on 132 132 and we can talk about your options.

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If you're wanting to renew your vehicle's registration that has lapsed, you'll need to:

  • Purchase a CTP Green Slip without the registration number listed. This is known as an Original Registration
  • Complete a Vehicle Identity and Safety Check (formerly Blue Slip). Learn more about vehicle inspections and driving unregistered

Please note that the RMS will need the hard copy of the Original Registration. You can obtain this from your local NRMA branch

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You can pay most premiums with PayPal. Keep in mind that PayPal payments might take a few days to process, so it makes sense to pay your policy a few days before it's due.

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For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, or last renewed before 1 July 2024

Online

  1. Log in to your account
  2. Click Direct Debit
  3. Select your policy
  4. Within Payment Method, click Edit and follow the prompts.

Mobile app

  1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
  2. Click Manage Payments
  3. Select your policy
  4. Within Current Payment Method, click Edit and follow the prompts.

For all other policies

Online

  1. Log in to your account
  2. Click View policy
  3. Then you can either:
    1. Click Edit under Payment Method to change account, OR
    2. Click Edit under Payment Plan to edit payment date or frequency.

Mobile app

  1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
  2. Click Manage Payments
  3. Select your policy
  4. Within Current Payment Method, click Edit and follow the prompts.
See more