In June 2012, we made the decision to close Buzz Insurance. We will no longer be offering any new policies or renewal of existing policies. Buzz Insurance is a part of IAG, so be assured we will be here for you should you need to make a claim. You will be able to chat with us online or email us about your policy or claim.
We would like to thank all of our Buzz Insurance customers for insuring with us. We have enjoyed providing you with motor and/or home insurance and offering you affordable and reliable cover. IAG has other brands including NRMA Insurance, SGIO and SGIC. You can take out a new policy with us under these brands, or with RACV in Victoria, and you'll still be able to interact online.
What if I need to make a claim?
Buzz Insurance FAQs
If you've previously held a Buzz policy with us you can still communicate with us online about your policy.
You can take out a policy through one of our other insurance brands and can interact online through these as well: If you're in:
IAG has other brands including NRMA Insurance, SGIO and SGIC. We have decided to close Buzz Insurance and focus on selling insurance through other websites.
You can make a claim at any time. Please refer to How to lodge a car claim or How to lodge a home or landlords claim.
Our claims team continues to process claims as normal. If you'd like to check on the status of your claim, email email@example.com.
1 Contact us
If there’s still no resolution, we can refer you to, or you may request to speak to a Team Leader. Our Team Leader will try to review and respond to your complaint as soon as possible. If they require more information they will aim to respond within 15 working days of receipt of your complaint. If there’s a delay, the Team Leader will tell you and let you know the reason for it.
2 Contact Customer Relations
If the Team Leader can't resolve your complaint or you’re not satisfied with the outcome, you can ask for your complaint to be referred to our internal dispute panel (Customer Relations) or you can choose to contact them by:
- Free Call: 1800 045 517
- Free Fax: 1800 649 290
- Email: firstname.lastname@example.org
- Mail: Customer Relations, Reply Paid 62759, Sydney, NSW 2000, Free post (no stamp required).
Customer Relations will treat your complaint as a dispute and assign one of their staff members to conduct an independent review of the matter. Customer Relations will contact you with a decision usually within 15 business days of receiving your dispute.
3 Seek an external review
If you're unhappy with the decision, you may wish to seek an external review. Customer Relations will provide you with information on external review options. If you're not satisfied with our response, you can lodge a complaint (on or after 1 November 2018) with the Australian Financial Complaints Authority (AFCA):
- Website www.afca.org.au
- Email email@example.com
- Free call 1800 931 678
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Time limits may apply to lodge a complaint with AFCA, as such you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
Buzz Insurance PDS & Excess Guides
Car Product Disclosure Statements
Buzz Car Insurance Product Disclosure Statement (PDS) tells you what you need to know about our car insurance cover, claims process and what you need to do when you insure with us.
Car Premium and Excess guides
Buzz Insurance Premium & Excess Guides outlines our approach to pricing and shows exactly what excess we have in place and when it may apply. It should be read in conjunction with Buzz Insurance Car PDS.
Buzz Home Product Disclosure Statement (PDS)
Buzz Home Product Disclosure Statement (PDS) tells you what you need to know about our home insurance cover, what happens in the event of a claims process, and what you need to do when you insure with us.
Home Premium & Excess Guides
Buzz Insurance Premium & Excess Guides outlines our approach to pricing and shows exactly what excess we have in place and when it may apply. It should be read in conjunction with Buzz Home Insurance PDS.