General Insurance Code of Practice

The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code.

The standards covered by the Code include buying and renewing insurance, claims handling and complaints handling. We've adopted the Code and we're committed to complying with it.

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.

For more information on the General Insurance Code of Practice and the Code Governance Committee, visit

How we develop our insurance

We aim to develop and distribute retail insurance that meets our customers’ likely needs, objectives and financial situations.

Read the IAL policy

From 5 October 2021, we’ll provide Target Market Determinations (TMD) to explain the groups of customers that we sell each retail insurance product to.