General Insurance Code of Practice

The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code.

The standards covered by the Code include buying and renewing insurance, claims handling and complaints handling. We've adopted the Code and we're committed to complying with it.

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.

For more information on the General Insurance Code of Practice and the Code Governance Committee, visit

How we develop our insurance

We develop and distribute retail insurance that meets our customers' likely needs, objectives and financial situations.

Our Target Market Determinations (TMDs) help you understand the types of people (called the 'class of customers') our insurance policies are designed for.

Read the IAL policy