Travelling can be an amazing experience and we hope you enjoy every minute of your trip. However, things may not always go according to plan. Imagine being overseas and not being able to receive treatment until your insurance provider can guarantee payment of your medical bills, or receiving inadequate treatment for your illness or injuries. These kinds of incidents happen all too often to travellers, which is why emergency assistance is an important feature of NRMA Travel Insurance. With emergency assistance, you are in safe hands with an experienced team of Australian based doctors, nurses, travel agents and case managers that are contactable 24 hours a day, 7 days a week.
Emergency assistance services
Assistance in accessing medical treatment and care while away.
Our team of doctors, nurses and case managers will assist you or your accompanying travellers to find medical facilities and then monitor your medical care.
Payment of bills
Falling ill overseas can be very expensive. We can arrange to pay larger bills directly to the hospital. If your claim is approved.
Bringing you home
Our team can decide if and when it is medically appropriate to bring you home and will coordinate the entire exercise.
Assistance when passports, travel documents or credit cards are lost
If you need assistance in contacting the issuer of the document, our emergency assistance team can help.
Help to change travel plans as a result of an emergency
If your travel consultant is not available to assist with rescheduling in an emergency situation, our team can help.
All services are subject to a claim being accepted under our policy.
Emergency assistance contacts
When you call, please have your policy number and a phone number that we can call you back on.
Please call Australia DIRECT and TOLL FREE2 from the following countries:
- New Zealand: 0800 033 533
- UK: 0800 656 9946
- USA/Canada: 1855 812 4898.
From all other countries or if you're experiencing difficulties with one of the numbers above, call +61 (02) 8907 5584.
Download the Product Disclosure Statement (PDS) and policy booklet
Things you should know
1 Offer is for a limited time.
2 Charges may apply if calling from a pay phone or mobile phone.
Limits, sub-limits, conditions and exclusions apply. NRMA Travel insurance is issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) (“ZAIL”). Cover-More Insurance Services Pty. Ltd. (ABN 95 003 114 145, AFSL 241713) acts under a binder authority from ZAIL. Cover-More will administer the policies and arrange for the issue of insurance on behalf of ZAIL. Insurance Australia Limited (ABN 11 000 016 722, AFSL 227681) trading as NRMA Insurance will arrange for the issue of NRMA Travel Insurance. This is general advice only. To see if the product is right for you, always consider your own needs, financial situation and the Product Disclosure Statement.
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