"We", "our" and "us" refers to Insurance Australia Limited and its related entities. "You" and "your" refers to the person accessing and using your online account. "Online account" refers to the information, text, graphics, services and other data contained under the domain name https://connect.nrma.com.au
Your online account enables you to view and manage details relating to certain insurance policies you hold with us. Your online account is not available for all of our products and some products only have limited functionality; you will need to contact usif you wish to view or manage details which relate to these products.
Accessing your online account
You are only able to access your online account if you have "Registered". You become Registered by accurately completing the details requested by us on the login, registration and authentication pages of your online account. The details requested on these pages relate to information about you and a current insurance policy you hold with us for which your online account is available. Once you have Registered you will generate a "Login". You will then use your Login to access your online account.
You must not provide details of your Login to any other person. You must not allow any other person to use your Login. You must not use another person's Login and may only use your online account to view or manage information relating to another person or their insurance policies with their express authority.
Where you hold a policy jointly with another person, each of you will need to become Registered however your individual Logins will enable each of you to view or manage details relating to that jointly held policy. In the case of joint policies, any transaction performed on your online account by one policyholder will be deemed an authorised transaction performed by all policyholders.
You will remain Registered where you use your Login at least once in a two-year period. Should you not use your Login to access your online account for a period of two years, or other period of time we determine, you will be deemed an "Inactive User" and your access to your online account will be terminated.
You may use your online account to perform certain transactions online.
Any transactions performed on your online account will not be complete until we receive and process your "Confirmation". Your Confirmation means any communication issued or transmitted by you to us via your online account or other electronic means which contains your acceptance in relation to our offer, or your confirmation of payment, whichever applies.
Your Confirmation may not be received by us for various reasons and you acknowledge that we are not liable to you in any way for loss or damage, howsoever caused, directly or indirectly, in connection with the transmission of your Confirmation.
Terminating access to your online account
We reserve the right to terminate your access to your online account at any time for any reason. We will endeavour to notify you if this occurs. You may terminate your access to your online account at any time by contacting us and giving us notice to that effect along with sufficient information to enable us to identify your Login.
Where your access to your online account is terminated by us, by you or as a result of you becoming an Inactive User, you must immediately cease using your online account and not directly or indirectly access or use your online account further.
Restrictions of use
In addition to any activity not explicitly permitted or prohibited above, you must not directly or indirectly or via any third party:
- Use your online account for any other purpose other than as a legitimate customer of ours
- Take any action which may disrupt access to, cause damage to, or interfere with, the proper operation of your online account
- Use, copy, reproduce, alter, modify or display in public, any content or data from your online account
- Incorporate into or store any information or data from your online account in any other website, electronic retrieval system, database, publication or other work in any form
- Create a link to your online account from another website
To the maximum extent permitted by law we exclude liability (including for negligence) to any person arising directly or indirectly from accessing, using or being unable to access or use, the information or data provided by your online account.
All intellectual property in your online account – including the NRMA Insurance, SGIO and SGIC trademarks and copyright in the information, text, graphics, services and other data – is owned by us and no part of your online account may be reproduced, stored, modified, adapted, uploaded to another location or produced for display in public in any form without our prior written approval.
The law applicable to your online account and to disputes arising out of your online account is the law of the State of New South Wales, Australia.
Privacy – our commitment to you