I tried to access Help Hub but can't, how do I know if I'm eligible?

To be eligible to access Help Hub, you need to: Live in Australia Have an active NRMA Insurance online account Have at least one active NRMA Insurance policy (you’ll need to be listed on the policy), or one of our other eligible products or services Download the latest version of the NRMA Insurance app or access Help Hub via web. Unfortunately, you won’t be able to access Help Hub if you only : Have shared or third-party access to policies in the NRMA Insurance app or in your NRMA Insurance online account Have an active NRMA Membership (Roadside assistance) Hold a Business Insurance policy.

Is Priority Assistance always available for Help Hub users†?

Priority Assistance is our telephone support line that allows Help Hub users to skip the queue and get help sooner if you want a new quote for a Motor, Home or CTP policy, or to amend your current policies or update your CTP details. It’s available daily from: 7am–10pm AEDST in NSW, QLD, ACT or TAS 7am–7pm AWDST in WA 8am–8:30pm ACDST in SA or NT. It’s important to remember that sometimes Priority Assistance may not be available, such as Good Friday and Christmas Day. It may also be unavailable: During a major weather event, natural disaster or other catastrophic event Due to technical issues.

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Help Hub

Get more from NRMA Insurance with rewards and features that can help you feel more in control.

Unlock more than just peace of mind

An NRMA Insurance policy can offer peace of mind and cover if things go wrong, but it doesn’t end there. Eligible customers can also get access to Help Hub, our rewards program. You can get involved in Safety Challenges, make the most of available partner offers and more.

Perks we think you’ll love

Offers to help you save

Access available to partner offers, including discounts on products, subscriptions and other useful things.

Tools to feel more in control

Learn ways to prepare for unexpected events with Safety Challenges that help reduce risk in and out of the home. Only in the app.

Jump up the queue

Looking to get a new quote for a home, motor or CTP policy or update an existing policy over-the-phone? With Priority Assistance†, you can save time by jumping up the queue and getting straight to business.

Safer Journeys – A Safe Driving Tool

Safer Journeys is a new feature in the NRMA Insurance app that gives you a personalised view of how you drive.

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Ready to be rewarded?

Help Hub is free for NRMA Insurance customers and can be accessed via the NRMA Insurance app or online account. Some features aren’t available in the online account experience.

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To be eligible, you'll need to:

Live in Australia
Have an active NRMA Insurance online account
Have at least one active NRMA Insurance policy (you'll need to be listed on the policy), or one of our other eligible products or services
Download the latest version of the NRMA Insurance app or access Help Hub via web

Access and use of Help Hub is subject to our Terms of Use.

FAQs

Your questions answered

If your question isn’t listed here try our support for Help Hub page.

To be eligible to access Help Hub, you need to:

Live in Australia
Have an active NRMA Insurance online account
Have at least one active NRMA Insurance policy (you’ll need to be listed on the policy), or one of our other eligible products or services
Download the latest version of the NRMA Insurance app or access Help Hub via web.

Unfortunately, you won’t be able to access Help Hub if you only:

Have shared or third-party access to policies in the NRMA Insurance app or in your NRMA Insurance online account
Have an active NRMA Membership (Roadside assistance)
Hold a Business Insurance policy.

Priority Assistance is our telephone support line that allows Help Hub users to skip the queue and get help sooner if you want a new quote for a Motor, Home or CTP policy, or to amend your current policies or update your CTP details. It’s available daily from:

7am–10pm AEDST in NSW, QLD, ACT or TAS
7am–7pm AWDST in WA
8am–8:30pm ACDST in SA or NT.

It’s important to remember that sometimes Priority Assistance may not be available, such as Good Friday and Christmas Day. It may also be unavailable:

During a major weather event, natural disaster or other catastrophic event
Due to technical issues.

Help Hub is a rewards, safety and engagement program offered by NRMA Insurance.

My NRMA is a separate membership program offered by National Roads and Motorists’ Association Limited trading as NRMA* which is separate and independent from NRMA Insurance.

NRMA Membership is provided by National Roads and Motorists’ Association Limited trading as NRMA*, which is separate and independent from NRMA Insurance.

If you only have an active NRMA Membership, you’re not eligible to access Help Hub. For more information, read our Terms of Use.

Along with our Safety Challenges, offers and Priority Assistance, you can also subscribe to receive Weather Alerts. This feature notifies you when a large hail event is expected in your nominated location so you have time to prepare for it.

NRMA Insurance options

Explore insurance options for your home, car, business, travel and more. Purchase an eligible policy with us, and you’ll be able to sign up to our rewards program, Help Hub.

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Helping you feel good

From travel tips and sustainability suggestions to stories of success; immerse yourself in articles, videos and interviews with The Hub, NRMA Insurance’s online magazine.

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Help and support

Whether it’s updating your details, managing your policy or learning how to make a claim, we’re here to help. Find answers to frequently asked questions and how to get in touch with us today.

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Help Hub

Unlock more than just peace of mind