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Find answers to questions about NRMA Home Loans

Am I eligible to apply for an NRMA Home Loan?

To be eligible to apply for a new NRMA Home Loan, you’ll need:

  • To be buying or have bought an established home (not land, or off the plan)
  • To be an Australian citizen or permanent resident
  • For the home to be in a capital city or major regional area
  • Have a Loan-to-Value Ratio (LVR) of up to 80% for a Basic Home Loan or up to 90% for an Offset Home Loan, plus be able to cover stamp duty and all other government charges. If you borrow more than 80% of a property's value, you may be required to take out Lenders Mortgage Insurance
  • To be able to verify your employment status.

Full time or part time employees

To be eligible for an NRMA Home Loan, you’ll need to have been in a full-time or part-time role for a minimum of 6 months, or have 12 months continuous service in the same industry/role.

To verify your full-time employment and income, you'll be asked during the online application to link your bank account(s) to the digital verification technology we use.

If you’d prefer, you can manually upload:

  • A bank statement from the last 3 months showing regular salary payments from your employer (most recent statement must not be older than 45 days)
  • A payslip from the last 60 days showing year to date (YTD) salary. If your payslip doesn’t show a YTD salary, please provide 2 recent payslips from the last 60 days.

Casual employees

To be eligible for an NRMA Home Loan, you’ll need to have been in a casual role for a minimum of 12 months in your current position, or 6 months in your current position if you have 2 years continuous service in the same industry.

To verify your employment and income, you'll be asked during the online application to link your bank account(s) to the digital verification technology we use.

If you’d prefer, you can manually upload:

  • A bank statement from the last 3 months showing regular salary payments from your employer (most recent statement must not be older than 45 days)
  • A payslip from the last 60 days showing year to date (YTD) salary. If your payslip doesn’t show a YTD salary, please provide 2 recent payslips from the last 60 days.

To verify your existing financial commitments such as credit cards and personal/student loans (if any), you’ll need to provide your most recent credit card or loan statement showing at least a month’s history.

Self-employed

To be eligible for an NRMA Home Loan if self-employed, you’ll need:

  • A minimum of 1 year of trading history
  • Your registered Australian Business Number (ABN)
  • To be registered for Goods and Services Tax (GST) if your turnover is more than $75,000 per year
  • Your most recent business tax return
  • Your most recent personal tax return together with the notice of assessment.

We may ask you to provide supporting material to verify any existing personal loans. If any additional documents are needed, a credit assessor from our funder (Bendigo and Adelaide Bank) will let you know.

How long does the online application take to complete?

It can take as little as 15 minutes to complete the online application.

Can I make changes to my loan or repayments?

It’s possible to make changes to your home loan repayments. However, there are some important things to be aware of.

Voluntary additional repayments

You can make unlimited additional repayments on all variable rate home loans, and up to $20,000 in additional repayments per year on all fixed rate home loans. Any additional repayments made will be available to you via a free redraw facility.

Changing your repayment amount

Making a permanent change to your minimum home loan repayment amount is known as a loan variation.

Reducing your home loan repayments will mean it takes longer to pay back the loan, resulting in more interest paid over the life of your loan.

Increasing your home loan repayments can reduce the overall interest paid over the life of your loan and shorten your home loan term.

If you’re ahead in your loan repayments, you can apply for a Repayment Recalculation which will reduce the minimum repayment amount. There’s a $50 fee to process this.

If your loan variation is processed, depending on how much the loan limit is reduced, all or partial loss of redraw funds will occur.

What documents will I need to provide when applying for a new home loan?

When you apply for a new NRMA Home Loan, you’ll need to provide ID and proof of your finances.

You’ll be asked to digitally verify one of these forms of ID:

  • Driver’s licence
  • Australian passport
  • Foreign passport with an Australian visa
  • Medicare card.

You’ll also be asked to verify your current financial situation.

You can do this by linking your bank account(s) to the digital verification technology we use. Or, by manually uploading copies of your transaction statements, loan statements and credit card statements (we’ll let you know what documents are needed during the application).

A credit check will be run once you complete your personal details and have read and consented to the Privacy Disclosure and Consent Form.

Once you submit your documents and your application, you’ll find out if your loan is approved, or if more information is needed.

What does settlement mean?

Settlement refers to when your loan funds are drawn down and dispersed to purchase your home, or if you are refinancing, the moment your existing home loan is paid out. This is when your NRMA Home Loan will begin.

Once settlement is complete, you’ll receive a call to check in, and ensure you have all the details you require, such as accessing mobile banking.

How do I refinance my home loan?

The first thing to do is to review your current home loan and whether it still suits your needs. You should look at the:

  • Loan type
  • Current fees
  • Current interest rate
  • Features offered.

You can then compare it with other loans on offer to see if you can find a better deal. Remember to factor in any costs (including fees and charges) associated with exiting one loan and taking out another.

Use the refinance calculator to find out what your potential savings could be by switching to an NRMA Home Loan.

Applying for a home loan

Get in touch about your application

Continue an existing application

Continue your application here.

You can find your username and application reference number in your email inbox. The email might also be in your junk mail folder.

Ask a question about your application

Send an email to myenquiry@nrmahomeloans.com.au.

Ask a question about the settlement process

For questions about the home loan settlement process, send an email to settlement@nrmahomeloans.com.au or call 1300 247 020. We're available 8am–6:30pm, Monday–Friday and 9am–5pm Saturday, Sunday and public holidays (except Christmas Day, Good Friday and Easter Sunday).

Managing your home loan

Get in touch about your home loan

Update your details

To update your home loan details or contact information, call 1300 247 020. We're available 8:30am–8:30pm, Monday–Friday and 9:30am–4:30pm Saturday, Sunday and public holidays (except Christmas Day, Good Friday and Easter Sunday).

Ask a question about your home loan

Send an email to nrmahomeloanservice@bendigoadelaide.com.au or call 1300 247 020. We're available 8:30am–8:30pm, Monday–Friday and 9:30am–4:30pm Saturday, Sunday and public holidays (except Christmas Day, Good Friday and Easter Sunday).

Get support

Financial assistance

If you're having trouble with your home loan repayments, you can call 1800 650 258 to talk to the Mortgage Help team at our funder, Bendigo and Adelaide Bank. You can also send them an email on email on mortgagehelpadelaide@bendigoadelaide.com.au.

Complaints

For any other questions

Things you should know

Bendigo and Adelaide Bank Limited (ABN 11 068 049 178, AFSL and Australian Credit Licence 237879) (“Bendigo Bank”) is the credit provider. Credit services are provided by Tiimely Pty Ltd (ABN 41 605 696 544 and Australian Credit Licence 496431) (“Tiimely”). Insurance Australia Limited trading as NRMA Insurance (ABN 11 000 016 722) (“IAL”) is a member of AFCA and does not hold an Australian Credit Licence. IAL may receive a commission from Bendigo and pay a commission to Tiimely if your loan application is approved.

NRMA Home Loans is brought to you by Insurance Australia Limited ABN 11 000 016 722, trading as NRMA Insurance, which is a separate and independent company from National Roads and Motorists' Association Limited ABN 77 000 010 506, trading as NRMA. NRMA provides Membership, the “My NRMA” app and other services.