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Claims

Give us a call or make a claim online. We’re here to help you.

Get your claims process started now

Making a claim is easy. Select a product to find out how to get your claim started.

Make a claim online

Log in to lodge a car or home claim online and:

1. Tell us what happened
2. Upload photos or documents
3. Track the progress of your claim.

Support during your claim

Here’s how we can help make your claim experience as easy as possible. Visit our support page for more information.

Get financial assistance

If you need support making a payment, including paying an excess for a claim, we can work out a plan with you.

Talk to us in your language

We can arrange an interpreter for your call, so you can speak to us in almost any language.

Use a relay service

If you’re hearing impaired, we can use a relay service for your call.

You may still be able to claim on these discontinued products 

FAQs

Have a question? We can help

What documentation do I need to provide when making a claim?

We may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents we may need from you are:
 

  • Receipts
  • User manuals
  • Valuation certificates
  • Credit card or bank statements
  • Photos.

What should I do if I'm unhappy with my repairs that were completed for my claim?

Get in touch with us. We offer a lifetime guarantee on the workmanship of car and home repairs we’ve authorised (this doesn’t apply to Residential Strata claims). 

For cars, this guarantee lasts for as long as you own your car.

What is an excess?

An excess is the amount you contribute towards the cost of a claim. Different types of excesses apply to different policies. 

Find information about the excesses for your policy when you log in to your account, or check your Certificate of Insurance. For more information about excesses, read the Premium, Excess and Discounts Guide for your policy.

Do I need to fill out a form to make a claim?

No, you don’t. You can make a claim by calling us on 132 132. You can also make a home or car claim online by logging in to your account.

We may ask for documents, like photos of the damage, to help us assess and settle your claim. These documents also help to identify correct replacements for you.

Cost of car repairs

After an accident, you can’t always see the full damage to your car. Watch the video to learn how the technology that keeps us safe can also add to the cost of repairs.

Are you at risk from severe weather?

Storms, cyclones, floods and bushfires can happen without warning. Find out how to get prepared, or how to claim if the unexpected happens.

Learn more