Claims

Get your claims process started now

Making a claim is easy, simply select your product below to find out what you’ll need and how to get your claim started.

Make a claim online

Log in to lodge a car or home claim online and:

  • Tell us what happened
  • Upload photos or documents
  • Track the progress of your claim

Cost of car repairs

Advancements in technology have not only seen modern cars safety increase, but also cost of repairs.

Are you at risk from severe weather?

Storms, cyclones, floods and bushfires can happen without warning. Find out how to get prepared, or how to claim if the unexpected happens.

Have a question? We can help

We may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents we may need from you are:

  • Receipts
  • User manuals
  • Valuation certificates
  • Credit card or bank statements
  • Photos.

For repairs that we've authorised, we offer a lifetime guarantee on workmanship.

If you're unhappy with these repairs please contact us to talk about any next steps.

An excess is the amount you may have to pay towards a claim.

There are different types of excesses that might apply depending on the circumstances of your claim. You can view the excesses by logging in to your account and viewing your policy, or by checking your Certificate of Insurance.

Who do I pay the excess to?

Generally we ask you to pay your excess to the repairer or supplier, or if you prefer you can:

  • Pay it to us
  • Or we can also deduct the excess from any cash settlement that we make.

No you don't need to fill out a claims form. You can make a home or car claim online by logging in to your account.

We may ask you to provide documents that help us assess and settle your claim, such as photos of the damage. These documents can also help us identify correct replacements for you.