Contact us

Ways you can get in touch with us

Talk to us on web chat

Send us a message online with web chat

Find a branch

See our branch locations, contact information and opening hours

Book an online video appointment

Use video conference to chat to us about car and home insurance in Arabic, Cantonese, Mandarin, English, Greek or Serbian

Business interruption claims

If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 132 818.

There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia’s website.

Call us

Make a claim

1300 317 526

Claim online

Outside Australia: +61 2 8661 7150

Existing claims

1300 317 530 (8:30am–5pm, Mon–Fri)

Glass damage only

1300 050 912

Your call might be answered by one of our glass partners

Veteran, Vintage and Classic Insurance

1800 634 686

Business Insurance

132 818 (8:30am–5pm, Mon–Fri)

If your policy number starts with MOT, call 132 132 (7am–10pm)

Strata Title Insurance

131 123

Life Insurance and Income Protection

132 825 (8am–8pm, Mon–Fri)

131 144

Pay online

We accept Visa and Mastercard

Business Insurance

132 818 (8am–8pm, Mon–Fri)

Car, Motorcycle, Home and Landlord

132 132 (7am–10pm)

Caravan, Trailer and Boat

132 132 (8am–8pm)

Veteran, Vintage and Classic Vehicle Insurance

1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring

Monitoring: 132 553 (available 24/7)

New and existing policies: 132 553 (8am–5pm, Mon–Fri)

Travel Insurance

1300 305 790 (8am–8pm)

Helpline

132 900

Interpreting services

132 132 (7am–10pm)

Learn more

Financial assistance

132 132

How we can help

Family and domestic violence

132 132

How we can help

Report insurance fraud

1800 237 283

Report fraud online

Fax: (02) 9292 2349

132 132 (7am–10pm)

Outside Australia: +61 2 8661 7307

Have a hearing impairment?


Need assistance?

TTY Service

Call 133 677 (7am–10pm)

TTY via National Relay Service, ask for 132 132 (8am–8pm)

TTY Direct

Call 1300 768 361 (11am–8pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (11am–8pm, Mon–Fri)

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–10pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

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Help and support

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