Contact us
Ways you can get in touch with us
Talk to us on web chat
Send us a message online with web chat
Find a branch
See our branch locations, contact information and opening hours
Book an online video appointment
Use video conference to chat to us about car and home insurance in Arabic, Cantonese, Mandarin, English, Greek or Serbian
Business interruption claims
If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 132 818.
There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia’s website.
Call us
Make a claim
Outside Australia: +61 2 8661 7150
Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri)
Glass damage only
Your call might be answered by one of our glass partners
Business Insurance
132 818 (8am–8pm, Mon–Fri)
Car, Motorcycle, Home and Landlord
132 132 (7am–10pm)
Caravan, Trailer and Boat
132 132 (8am–8pm)
Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)
Security alarms and monitoring
Monitoring: 132 553 (available 24/7)
New and existing policies: 132 553 (8am–5pm, Mon–Fri)
Travel Insurance
1300 305 790 (8am–8pm)
Family and domestic violence
Report insurance fraud
Fax: (02) 9292 2349
Need assistance?
TTY Direct
Call 1300 768 361 (11am–8pm, Mon–Fri)
Hearing impaired service, ask for NRMA Insurance (11am–8pm, Mon–Fri)
There are two ways to talk to us using an interpreting service.
Call us
When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.
Call us on 132 132 (7am–10pm).
Contact Translating and Interpreting Services
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.
Manage your policy 24/7 anytime, anywhere
Get a quote, update your details, manage your policy and more in your online account or in the NRMA Insurance app
Help and support
Get help and support or answers to commonly asked questions
We no longer support Internet Explorer
For a better browsing experience, you could try using Microsoft Edge, Google Chrome or Mozilla Firefox.