Making a claim
Naturally we understand the illness or passing of a loved one is always a difficult time. We’ll make the claims process as easy as we can, with a claims consultant to support you and your family through the process, step by step. Here’s what your family would need to do:
1 Call 1300 996 143 or download a claim form
The quicker we’re notified, the faster we can work to help make sure you or your family receive the financial assistance needed. We'll talk you or your family through the process so you know exactly what needs to be done.
2 Send the details to us
Generally this will include the following:
- A completed Claim Form
- If the claim is for Terminal Illness or Accidental Injury, we'll also require appropriate medical evidence
- For death claims, a certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death
- A copy of the insured person’s birth certificate, passport or another formal identity document showing their age
- A copy of proof of identity for the person making the claim
We may require some of these documents to be certified copies and will let your family know when they first contact us. A certified copy is a copy signed and stamped by an individual authorised to do so who has checked it against the original document. Within Australia, certification can be completed by a range of authorised persons within the community including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police Officers.
We’ll be in touch as quickly as we can to let your family know the outcome.
Ways to speed up your claim
We’ll do everything we can to deal with a claim as quickly as possible, giving your family the support they need at a difficult and emotional time.
To speed things up, we’d recommend:
- Contacting us as soon as possible, so we can begin processing the claim
- Having all the documentation ready
The information on this website about NRMA Funeral Insurance is general advice only and does not take into account your personal financial situation, needs or objectives. You should consider the Combined Product Disclosure Statement and Financial Services Guide and your own circumstances before deciding to purchase or to continue to hold NRMA Funeral Insurance. NRMA Funeral Insurance is promoted by IAL Life Pty Limited ABN 15 137 509 936 Authorised Representative No. 427847 of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. NRMA Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848. IAL Life Pty Limited is a subsidiary of Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance. All life insurance information on this website is provided by TAL Direct Pty Limited and IAL Life Pty Limited.