We stopped offering new Funeral Insurance policies from 1 July 2017. If you already have Funeral Insurance, there’s no change to your cover.

To make changes or enquire about an existing policy, call us on 132 825 to speak to a member of our team.

We're here to help with your claim

Select from the following options.

We'll do everything we can to deal with a Funeral Insurance claim as quickly as possible, giving you the support you need at a difficult and emotional time.

Grief is a natural response when a loved one becomes ill or passes. That's why we provide access to an independent professional Grief Counselling phone service to one immediate family member, free of charge.

Contact us as soon as possible so we can begin processing your claim.

Call 1300 996 143

8am–8pm, Mon–Thu

8am–6pm, Fri

Have a question? We can help

Yes, you should contact us to confirm the policy's level of cover, and ensure the policy you're claiming on is current and if a claim amount is payable.

Once confirmed, we can assist you and your family through the claims process.

NRMA Insurance isn't affiliated with any funeral service provider. However, your local directory service will have a listing of funeral directors in your area.

We understand the illness or passing of a loved one is always a difficult and emotional time. We'll make the process as easy as we can, with a personal claims manager to support you and your family through the process, step by step.

1 Notify us

The sooner we're notified, the quicker we can work to help you receive financial help. Call 1300 996 143 so we can assist you through the claims process.

2 Make a claim

When you call us to start the claims process, we will send you the necessary forms that you will need to complete. Submit your claim form, any supporting documents and information so we can assess your claim as soon as possible.

3 Assessment

We'll be in touch as quickly as we can to let you know the outcome of the claim.

Call 1300 996 143

8am–8pm, Mon–Thu

8am–6pm, Fri

Have a question? We can help

When submitting your claim, please provide the following:

  • A completed Claim Notification Form
  • If the claim is for Terminal Illness or Accidental Injury, we'll also need appropriate medical evidence
  • For claims of death, a Death Certificate, Medical Attendant's Certificate or another document showing evidence of death
  • A copy of the insured person's birth certificate, passport or another formal identity document showing their age
  • A copy of proof of identity for the person making the claim

We may require some of these documents to be certified copies and will let you know when you contact us.

If you have any questions, please contact your personal claims manager or call us on 1300 996 143.

 

Email

contact@nrmalife.com.au

 

Fax

1800 731 122

 

Post

NRMA Insurance

Reply Paid GPO Box 5380

Sydney NSW 2001

A certified document is a copy signed and stamped by an authorised person who has checked it against the original document. In Australia, a range of authorised people in your community can complete this, including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police officers.

To certify your documents:

  1. Make copies of the original documents. If you don't have a photocopier, most newsagencies offer this service
  2. Take the original documents, such as your driver's licence, the insured's driver's licence or evidence of death and your copies to an authorised person to sight, stamp and certify your copies as true and original.

Once you've submitted your claim, our team will guide you through the process from start to finish.

Our friendly team are happy to answer any questions you may have.

Call 1300 996 143

8am–8pm, Mon–Thu

8am–6pm, Fri

Have a question? We can help

If you have any questions, please contact our claims team on 1300 996 143, who'll assist you with any questions you may have.

Once your claim is processed, payments are usually paid within two business days. This may take longer depending on your financial institution.

If you have any questions, please contact your our claims team on 1300 996 143.

In accordance with the Insurance Contracts Act, 1984, the benefit amount must be paid to the nominated beneficiary.

If the policy doesn't have a nominated beneficiary, the claim is paid into the insured's estate and the claim will need to be updated with those details.

If the policy has a nominated beneficiary, but this person is now deceased, please contact us on 1300 996 143 to discuss options.

As the nominated beneficiary, you can use the lump sum payment however you wish.

Have a question? We can help

This is the person that the claim payments are paid to when the claim is processed and approved.

If the policy doesn't have a nominated beneficiary, the claim is paid into the insured's estate and the claim will need to be updated with those details.

If the policy has a nominated beneficiary, but this person is now deceased, please contact us on 1300 996 143 to discuss options.

Any remaining people that are insured can continue to be covered under the policy. We'll change the policy to reflect the claim and send an updated policy schedule to the new policy owner. A primary insured may need to be determined if the current one is deceased.

Things you should know

NRMA Funeral Insurance is promoted by IAL Life Pty Limited ABN 15 137 509 936, Authorised Representative No. 427847 of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). Products are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (the insurer). TAL Direct has been authorised under an arrangement with the insurer to enter into, vary or cancel insurance cover on behalf of the insurer as if it were the insurer.

This information is general advice and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before acting on it or making a decision, you should consider whether the advice is appropriate for you having regard to your personal circumstances, and read the applicable Product Disclosure Statement (PDS) or Policy Document. The PDS and Policy Document contain important information which will help you understand the product, including what's covered and what's not covered. You can get a copy of your PDS or our Financial Services Guide (FSG) by calling us on 1300 996 143.