Yes, you should contact us to confirm the policy's level of cover, and ensure the policy you're claiming on is current and if a claim amount is payable.

Once confirmed, we can assist you and your family through the claims process.

NRMA Insurance isn't affiliated with any funeral service provider. However, your local directory service will have a listing of funeral directors in your area.

When submitting your claim, please provide the following:

• A completed Claim Notification Form
• If the claim is for Terminal Illness or Accidental Injury, we'll also need appropriate medical evidence
• For claims of death, a Death Certificate, Medical Attendant's Certificate or another document showing evidence of death
• A copy of the insured person's birth certificate, passport or another formal identity document showing their age
• A copy of proof of identity for the person making the claim

We may require some of these documents to be certified copies and will let you know when you contact us.

If you have any questions, please contact your personal claims manager or call us on 1300 996 143.

A certified document is a copy signed and stamped by an authorised person who has checked it against the original document. In Australia, a range of authorised people in your community can complete this, including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police officers.

To certify your documents:

1. Make copies of the original documents. If you don't have a photocopier, most newsagencies offer this service
2. Take the original documents, such as your driver's licence, the insured's driver's licence or evidence of death and your copies to an authorised person to sight, stamp and certify your copies as true and original.

If you have any questions, please contact our claims team on 1300 996 143, who'll assist you with any questions you may have.

Once your claim is processed, payments are usually paid within two business days. This may take longer depending on your financial institution.

If you have any questions, please contact your our claims team on 1300 996 143.

In accordance with the Insurance Contracts Act, 1984, the benefit amount must be paid to the nominated beneficiary.

If the policy doesn't have a nominated beneficiary, the claim is paid into the insured's estate and the claim will need to be updated with those details.

If the policy has a nominated beneficiary, but this person is now deceased, please contact us on 1300 996 143 to discuss options.

As the nominated beneficiary, you can use the lump sum payment however you wish.

This is the person that the claim payments are paid to when the claim is processed and approved.

If the policy doesn't have a nominated beneficiary, the claim is paid into the insured's estate and the claim will need to be updated with those details.

If the policy has a nominated beneficiary, but this person is now deceased, please contact us on 1300 996 143 to discuss options.

Any remaining people that are insured can continue to be covered under the policy. We'll change the policy to reflect the claim and send an updated policy schedule to the new policy owner. A primary insured may need to be determined if the current one is deceased.