Income Protection Insurance claims

Making a claim

If you're out of action or become involuntarily unemployed, we understand how stressful this can be. We’ll make the claim process as easy as we can, with a personal claims consultant to support you through the process, step by step. Here’s what you need to do:

Step 1

Call 1300 996 143 as soon as your doctor tells you you’re unable to work for longer than your waiting period, or where applicable when you’re made Involuntarily Unemployed. Once the claim has been approved we will stop collecting premiums while you are receiving benefits.

Step 2

Complete the claim form and send it to us, together with for the medical form completed by your doctor, for sickness and injury claims and evidence of your income and any other relevant documents we request. Once we have received this information we will start assessing your claim immediately and will contact you if we need any more information.

Each month you are unable to work or Out of Action you will need to provide us with an update of your progress so we can confirm that you are still entitled to receive a payout.  We will provide you with a progress claim form to make this easier

Step 3

We’ll assess your claim and be in touch as quickly as we can to let you know the outcome. Call us on 1300 996 143 if you have any questions.

Ways to speed up your claim

We’ll do everything we can to deal with a claim as quickly as possible, giving you the support you need at a stressful time. To speed things up, we'd recommend:

  • Contacting us as soon as possible, so we can begin processing your claim
  • Having all your documentation ready
  • Ensuring that documents that require a certified copy to be sent to us have been certified (signed and dated the copy after viewing the original) by an authorised individual 

Within Australia, certification can be completed by a range of authorised persons within the community including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police Officers

The information on this website about NRMA Income Protection is general advice only and does not take into account your personal financial situation, needs or objectives. You should consider the Combined Product Disclosure Statement and Financial Services Guide and your own circumstances before deciding to purchase or to continue to hold NRMA Income Protection. NRMA Income Protection is promoted by IAL Life Pty Limited ABN 15 137 509 936 Authorised Representative No. 427847 of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. NRMA Income Protection is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848. Involuntary Unemployment Cover is issued by St Andrew’s Insurance (Australia) Pty Limited ABN 89 075 044 656 AFSL 239649. IAL Life Pty Limited is a subsidiary of Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance. All life insurance information on this website is provided by TAL Direct Pty Limited and IAL Life Pty Limited.

Call us for help

8am-8pm Mon-Thu

8am-6pm Fri

7am-7pm Mon-Thu

7am-5pm Fri

 1300 996 143