Consumer alert

Consumer alert about unsolicited calls relating to compensation claims

NRMA Insurance would like to notify all motorists to be wary about unsolicited calls relating to potential motor accident compensation claims.

In recent months, NRMA Insurance has become aware of an increase in unsolicited calls to motorists that promote compensation services or ask for personal information. These calls can follow a car accident, and the caller may attempt to refer the motorist to a claims or compensation service. These calls may be misleading or false, and the person receiving the call might be unable to determine which organisation is making the call or who the caller represents.

NRMA Insurance strongly encourages anyone receiving such an unsolicited call to protect their personal information.

Consumer tips

If you receive an unsolicited call of this nature, do not provide any personal information. Instead, ask the caller for:

  • Their name
  • Organisation
  • Website
  • Email address
  • A return phone number.

You can report the call and this information by visiting the ACCC’s SCAM watch website, calling the SCAM watch ACCC Information Centre on 1300 795 995 or calling your insurer.

Received an unsolicited call?

If you receive an unsolicited call, and you've suffered an injury in a motor accident, you can contact the relevant motor or transport accidents authority in your State or Territory:

Claims Advisory Service of the State Insurance Regulatory Authority (SIRA)
Call 1300 656 919 or visit

ACT CTP Insurance Scheme
Call 13 22 81 or visit

Motor Accidents Insurance Board (MAIB)
Call 1800 006 224 or visit

Motor Accident Insurance Commission (MAIC)
Call 1300 302 568 or visit

Motor Accident Commission’s (MAC) Motor Injury Fraud
Call 1800 013 443 or visit

Insurance Commission of Western Australia (ICWA)
Call 08 9264 3333 or visit

Transport Accident Commission (TAC)
Call 1300 654 329 or 1800 332 556, or visit

TIO Motor Accidents Compensation
Call 1300 301 833 or visit

If the person making the unsolicited call has knowledge of your personal information, and you believe that they should not have this information, you may be able to make a privacy complaint to the Office of the Australian Information Commissioner (OAIC). Contact the OAIC on 1300 363 992.