Existing customers

We've made it quick and convenient for you to access your policies. You can do things like:

 Make, track and manage a home or car claim

 Print your Certificate of Currency

 Update your contact details

 Update your payment details

 Renew or make payments

 Switch to email for insurance documents

Need shared access to your policies?

Whether you have a small business, family trust, investment property, or share a policy with someone else, you can now manage all your insurance in Self Service Centre!

1 Register or log into your Self Service Centre account

2 Select 'Shared Access' from the dashboard

3 Follow the prompts

Log in now or watch our video to check it out for yourself.

Pay for a renewal

To learn how to pay for your renewal, select 'Renew your policy' then choose the product you're after.

Manage your monthly payments

You can save time online, making it easier for you to:

  • Pay a missed instalment
  • Request a payment extension
  • Change the date of a monthly instalment

Log into your Self Service Centre account to manage your monthly payments.

If you've missed a monthly payment, you can make this online.

  1. Log into your Self Service Centre account
  2. Select 'pay now' on the relevant policy

If an ongoing monthly instalment is unpaid for:

  • 14 days or more after its due date - we may refuse a claim for incidents that take place at that time
  • 30 days after its due date - we'll automatically cancel your policy without giving you notice, on the 31st day

If you need to delay a payment, you can do this online.

  1. Log into your Self Service Centre account
  2. Select 'Direct debit'
  3. Select your policy
  4. Choose 'request payment extension'

To make changes to your payment details:

  1. Log into your Self Service Centre account
  2. Select 'Direct debit'
  3. Select your policy
  4. Within 'Payment Method', click 'Edit' and follow the prompts

Provided all your information matches with that of the RMS, it can take up to an hour for your payment details to be transferred electronically. This is known as an Electronic Green Slip, or e-Green.

We recommend that you wait an hour before contacting the RMS to complete your registration.

If your payment details haven't transferred successfully, and you don't have a copy of the CTP Green Slip or a CTP policy receipt, the RMS won't be able to process your registration.

The RMS will ask you to contact us to resend a copy of your Green Slip. Please have your registration papers on hand to confirm your details.

Generally we ask you to pay your excess to the repairer or supplier that we've arranged to manage your claim.

We may also deduct this amount from any settlement that we make to you.

Update your details

Log into your Self Service Centre account to update your contact and account details, including:

  • Mailing address
  • Email
  • Phone number
  • Log in details

Once logged in, select 'Contact details' from the top of the dashboard.

Switch to email for your insurance documents

Go paperless with your insurance documents for convenience, simplicity and security in 2 easy steps.

  1. Log in or register for Self Service Centre
  2. Select 'Contact details' and follow the prompts

If you currently insure your home or contents and you're selling to move into a new home, we cover:

  • Your new home from when you enter into the contract to buy it
  • Your current home

Until whatever is sooner:

  • Your new home is sold, or
  • 60 days has passed from when you entered into a contract to buy your new permanent home

Your contents are covered at both your current and new home for up to 60 days.

You'll need to give us the details of your new home within 14 days from when you start moving.

To learn more about what you're covered for, refer to the Product Disclosure Statement (PDS)

To change the car on your policy:

  1. Log into your Self Service Centre account
  2. Click 'View policy'
  3. Scroll down to 'Vehicle'
  4. Click 'Change vehicle'
  5. Select the date from which you'd like these changes to apply, and click 'Continue'
  6. Enter the details for your new car and click 'Continue'
  7. Change the 'Insured for' and 'Basic excess' values (optional)
  8. Click 'Continue'
  9. Click 'Update my policy'. Your policy will now be updated
  10. If a payment is required, enter your payment details and click 'Pay now' to complete the payment

Once a payment has been received, it may take up to three business days to process.

We're making ridesharing insurance easy by including it in our car insurance products:

  • Comprehensive Insurance
  • Comprehensive Plus Insurance
  • Third Party Property Damage
  • Third Party Fire & Theft

To ensure it's included in your policy, simply get a quote and when asked if you use your vehicle for business purposes, select ridesharing.

For existing customers, please call us on 132 132 so we can update your policy.

If you've sold your vehicle and have motor insurance with us you should let us know as you may be entitled to a refund or any unused premium.

In some cases additional cancellation fees may apply.

You can contact us to tell us on 132 132 or visit your local branch

To cancel a policy with us, please contact us

You can only cancel a NSW CTP Green Slip if you've cancelled your vehicle's registration first. If you're selling your vehicle, the CTP Green Slip will transfer to the new owner. This means there's no balance to refund you.

When moving interstate, you'll need to cancel your vehicle's NSW registration and CTP Green Slip to re-register in the other state.

To cancel a NSW CTP Green Slip:

  1. Visit Service NSW to first cancel your registration
  2. Obtain documents from Service NSW
  3. Complete the NRMA Insurance CTP cancellation form
  4. Send all relevant documentation to:
    1. Reply paid address noted on the form, or
    2. Email the documents to ctpaccountspayable@iag.com.au

You can also call us on 132 132 or visit your local NRMA branch

To cancel a policy with us, please contact us

If you change your address then you need to tell us. You can do this by:

Download your policy documents

You can download the following policy documents from your Self Service Centre account:

  • Certificate of Insurance
  • Certificate of Currency
  • Tax Invoice (available for car, home, landlord and more)

Select 'Policy documents' from the dashboard and follow the prompts.

Switch to email for your insurance documents

Go paperless with your insurance documents for convenience, simplicity and security in 2 easy steps.

  1. Log in or register for Self Service Centre
  2. Select 'Contact details' and follow the prompts

You can receive certain policy documents by email. To change your preferences from post to email this can be done in the Self Service Centre:

  1. Log in or register now
  2. Select 'Contact details'
  3. Select 'Edit' on the section marked 'How to contact me' and follow the prompts

You can access your tax invoice online if you have a car, home, landlord, boat or trailer policy, or a home security account with us.

  1. Log into your Self Service Centre account
  2. Select the 'Policy documents' link
  3. Select the policy that you need the invoice for
  4. Click the 'Email' button to request your tax invoice
  5. Check your email for your invoice, or download it in your Self Service Centre account within 15 minutes

A Certificate of Currency is proof that your insurance is current. To download a copy or have it sent to your email:

  1. Log into your Self Service Centre account
  2. Click 'Policy documents'
  3. Select your policy and follow the prompts

When you buy your insurance, we'll email or post you a Certificate of Insurance. Once your insurance is ready to renew, we'll send you a Certificate of Insurance in the form of a renewal document.

To get a copy:

  1. Log into your Self Service Centre account
  2. Click 'Policy documents'
  3. Select your policy and follow the prompts

When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or an emergency services report.

Cover notes are an interim contract of insurance giving temporary cover until a full insurance policy (i.e. Certificate of Insurance) is issued. The period of cover is 21 days.

Making a claim is easy

With online Car and Home claims, you can:

  • Track the progress of your claim
  • Choose from one of our Partner Repairers to book a time to get your car inspected
  • Add supporting details later, such as photos, receipts and other driver details

Want to make a claim for another product?

Our claims pages help explain what you'll need and how to get your claim started.

When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or an emergency services report.

You can make a car claim online, it's simple, all you need is your policy number to register or just log into your Self Service Centre account. For other claims call us on 131 123 and we'll lodge your claim for you over the phone. We're able to do this, 24 hours a day 7 days a week. However if you're making a Business Insurance claim, please complete the relevant Business Insurance claim form

There's no deadline for when you need to inform us about your claim, but it's a good idea to get in touch as soon as possible.

We have a 24/7 claims line and easy online claims so we're here when you need us.

First check to make sure everyone's ok.

If your car requires towing call us and we can organise someone to attend for you.

If another car is also involved and you can, obtain some information from the other driver(s):

  • The other driver's name
  • Their address
  • Licence number
  • The other car's registration number

It's also helpful to take photos of the damage to both cars.

Research shows that drivers that either have less than 2 years driving experience or are under 25 are more likely to have accidents that they're responsible for.

This means that we have to charge those drivers with an age excess.

The age excess will only apply if the driver is found to be responsible for the accident.

If there's considerable damage to your car or the repairs cost more than its value, your car may be written off (also known as a 'total loss'). If this happens:

  • We'll pay you your car's agreed or market value minus an excess if required, and onroad costs (unused registration and CTP Insurance)
  • Your policy will end and there will be no refund or transfer of your premium. If you pay monthly, we'll deduct any unpaid amounts from your settlement. If there's secured finance on your car, we'll pay the outstanding loan to the credit provider, and the remaining balance to you
  • We keep your damaged car

The amount we pay you and deductions that apply will be different based on the level of cover you chose.

We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.

If there's considerable damage to your car or the repairs cost more than its value, your car may be written off (also known as a 'total loss'). If this happens:

  • We'll pay you your car's agreed or market value minus an excess if required
  • Your policy will end and there will be no refund or transfer of your premium. If you pay monthly, we'll deduct any unpaid amounts from your settlement. If there's secured finance on your car, we'll pay the outstanding loan to the credit provider, and the remaining balance to you
  • We keep your damaged car

The amount we pay you and deductions that apply will be different based on the level of cover you chose.

We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.

If you currently insure your home or contents and you're selling to move into a new home, we cover:

  • Your new home from when you enter into the contract to buy it
  • Your current home

Until whatever is sooner:

  • Your new home is sold, or
  • 60 days has passed from when you entered into a contract to buy your new permanent home

Your contents are covered at both your current and new home for up to 60 days.

You'll need to give us the details of your new home within 14 days from when you start moving.

To learn more about what you're covered for, refer to the Product Disclosure Statement (PDS)

We're making ridesharing insurance easy by including it in our car insurance products:

  • Comprehensive Insurance
  • Comprehensive Plus Insurance
  • Third Party Property Damage
  • Third Party Fire & Theft

To ensure it's included in your policy, please call us on 132 132

You don't need to list them on your policy. Although, if a learner driver is the registered owner of a vehicle, they must be listed as the insured on the policy.

If the learner has an accident, we'll calculate your excess on the full licenced driver accompanying them.

Once the learner gains a provisional (P) licence, you can add them to your insurance policy. You'll also need to add their age to the CTP policy for a vehicle.

You can update your name or title in your Self Service Centre account at any time:

  1. Select 'Contact details' from the top menu
  2. Click 'Edit' in the About Me section
  3. Follow the prompts

Home and Contents Insurance doesn't protect against the risks of having a paying guest stay in your home. For example, theft, malicious damage, accidental damage, identity theft, and liability.

A Landlord Insurance policy also isn't appropriate, as it covers you for an entire year and only insures stays for longer than 90 days. You'll also need a documented tenancy agreement before buying Landlord Insurance.

If you're looking to protect your home for short term holiday rentals, you can insure all or part of your home with ShareCover.

With ShareCover, you only pay for the nights you have a paying guest in your home, or for a 6 or 12-month policy. You won't need a separate tenancy agreement if you use a recognised platform such as Airbnb or Stayz.

For more information about ShareCover, please visit our Holiday Rental Insurance page

We cover jewellery and watches up to $2,500 in total with your general contents. If you'd like to increase your cover, you can choose to add the following options:

  • Valuable contents - inside your home, or
  • Portable contents - anywhere in Australia or New Zealand

With valuable contents cover, the most we pay for a single item is $10,000, unless you list it separately for more. If you take your items outside Australia or New Zealand, the most we pay is $10,000 for all items listed as portable contents.

Worried about whether you can drive after giving birth? Check with your doctor. If they say it’s safe to drive, you’re covered.

With our Comprehensive Car Insurance we pay up to $500 per item, if an incident we cover causes loss or damage to your car and your baby capsule or child seat gets damaged. We pay this on top of your agreed value.

You can also choose to cover your baby capsule as part of your home's portable contents option under clothing and luggage. This covers you against theft, loss and damage anywhere in Australia or New Zealand.

To find out more about what's covered, refer to the Product Disclosure Statement (PDS)

Looking for convenience when managing your policies? At NRMA Insurance we're all about making insurance easy. With the NRMA app, you'll get quick aggess to your policy details and renewal notification, plus the ability to track and manage your claims anytime, anywhere.

We understand that this is a difficult and emotional time. If you need to remove an insured who's passed away, from a policy, please contact us with a Power of Attorney at hand and we'll help you through the process.

You can apply for an International Driving Permit (IDP) through the NRMA and it'll be posted to you within 5 business days.

To apply for your IDP in person, you’ll need to book an appointment at a participating branch.

You can reduce your premium and the cover we provide by choosing to lay up your caravan, trailer or boat for up to 6 months while you’re not using it.

For more information please see our Caravan or Boat Insurance pages.

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