Car insurance renewals & payments

What would you like to do?

Log in to renew

 

Check and change your policy before you renew

Pay for more than one policy at a time

Log in

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Express renew

 

Pay without logging in

Just enter your policy number and postcode

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BPAY

Log in to your online banking and go to BPAY bill payments.

Enter the biller code 90001 and your reference number (find it next to the BPAY logo on your policy document).

 

Over the phone

Call 131 144 with your policy number ready. We accept Visa or Mastercard.

 

At a post office

Pay over the counter at an Australia Post Office.

 

Visit your local NRMA branch

For available payment options and services, please refer to your local branch.

 

Send payments by post

Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

Agreed value is the amount that we agree to insure your car for. The agreed value includes:

  • Any modifications, options or accessories that are attached to your vehicle
  • GST
  • Registration and any CTP insurance
  • Other on-road costs.

Market value is our assessment of the value of the car, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your car. The market value includes:

  • Any modifications, options or accessories that are attached to the vehicle
  • GST
  • Registration and any CTP Insurance
  • Other on-road costs.

Market value is only available for Comprehensive (including Motorcycle & Scooter) and Third Party, Fire & Theft (up to a maximum of $10,000) policies.

You can update the car on your policy. Simply log in to your account and follow the prompts.

The price of your insurance is based on how likely you are to make a claim and by considering a specific set of influences:

  • Pricing factors, for example the age of your car
  • Loyalty discounts
  • No Claim Bonus
  • Policy options
  • Government charges.

To find out more about how we calculate your premium, please read our Premium, Excess & Discounts guide.

Your sum insured represents the replacement price of your car, including the value of any legal modifications and on-road costs (registration and CTP Insurance). You can choose agreed or market value to insure your car.

Details of your sum insured can be found on your policy document under your policy summary area, or in your account.

Express pay

  • Pay online with your car policy number
  • We accept Visa, Mastercard or PayPal
Visa MastercardPayPal

Find a saved quote

Continue where you left off with your Car Insurance quote.

Retrieve a quote

Purchase a new policy

Get a Car Insurance quote today.

Get a quote

 

BPAY

Log in to your online banking and go to BPAY bill payments.

Enter the biller code 90001 and your reference number (find it next to the BPAY logo on your policy document).

 

Over the phone

Call 131 144 with your policy number ready. We accept Visa or Mastercard.

 

At a post office

Pay over the counter at an Australia Post Office

 

Visit your local NRMA branch

For available payment options and services, please refer to your local branch.

 

Send payments by post

Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

Agreed value is the amount that we agree to insure your car for. The agreed value includes:

  • Any modifications, options or accessories that are attached to your vehicle
  • GST
  • Registration and any CTP insurance
  • Other on-road costs.

Market value is our assessment of the value of the car, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your car. The market value includes:

  • Any modifications, options or accessories that are attached to the vehicle
  • GST
  • Registration and any CTP Insurance
  • Other on-road costs.

Market value is only available for Comprehensive (including Motorcycle & Scooter) and Third Party, Fire & Theft (up to a maximum of $10,000) policies.

The price of your insurance is based on how likely you are to make a claim and by considering a specific set of influences:

  • Pricing factors, for example the age of your car
  • Loyalty discounts
  • No Claim Bonus
  • Policy options
  • Government charges.

To find out more about how we calculate your premium, please read our Premium, Excess & Discounts guide.

Changing your monthly payments

You can save time online, making it easier for you to:

  • Pay a missed instalment
  • Request a payment extension
  • Change the date of a monthly instalment.

Log in to your account to manage your monthly payments.

Choose how you pay

When you create a new policy or renew an existing policy you can choose to pay annually or monthly, it’s up to you. Paying annually is cheaper than paying by the month.

Manage payments

You can make a payment online, even if it's one you've missed. Log in to your account and select Pay now.

If an ongoing monthly instalment is unpaid for 14 days or more after its due date, we may refuse a claim for incidents that take place at that time.

If an ongoing monthly instalment is unpaid for one month after its due date, we’ll cancel your policy.

If you need to delay a payment, you can do this online. Log in to your account then:

  1. Select Direct debit
  2. Select your policy
  3. Select Request payment extension.

To change the details of your credit card:

  1. Log in to your account
  2. Select Direct debit
  3. Select your policy
  4. In the Payment Method area select Edit.

To cancel your Car Insurance:

You can check the status of your payment in your account.

Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.

Pay online

You can pay your excess online in just a few minutes.

Enter your claim number and postcode, then pay with Visa or Mastercard.

We'll email your receipt and process the payment within 48 hours.

Pay your excess

Visa Mastercard

If you don't want to pay online, there are some other ways you can pay your excess.

 

BPAY

Log in to your online banking and go to BPAY bill payments.

Enter the biller code 807123 and your reference number (find it next to the BPAY logo on your claim letter).

 

Over the phone

Call 1300 546 125 with your claim number ready. We accept Visa or MasterCard.

 

In a branch

For available payment options and services, check your local branch.

 

Mail

To pay by mail, write a cheque payable to NRMA, and write your claim number on the back. Post it to:

NRMA Insurance
Reply Paid 87014
Winston Hills NSW 2153

Yes, when you log in to your account you can see your claim and update details.

Yes, but remember that making an excess payment doesn’t mean we’ll accept your claim.

You can also wait to pay your excess until after we’ve made a decision about your claim.

We’ll let you know when we’ve decided to accept your claim. If we don’t accept your claim, we’ll refund any excess you’ve paid.

An excess is an amount you may need to pay towards a claim. There are different types of excess that may apply, based on your:

  • Chosen excess
  • Age
  • Any special conditions, for example driver history or car type.

To find out which excess type applies to you, please refer to your policy document or view your policy in your account.

In the event of a claim, you may need to pay an excess if:

  • You’re the driver who’s considered at-fault
  • There’s no other driver involved, for example a hail storm
  • You’re unable to provide the details of the person at-fault.

You may not need to pay an excess if:

  • You can provide the name and address of the person we agree is at-fault
  • You’re claiming only for damage to glass/sunroof and have the Windscreen/Glass cover option on your policy
  • You’ve selected a $0 excess.

For general information about excess, please read our Premium, Excess and Discounts Guide.