Car Insurance renewals & payments

Agreed value is the amount that we agree to insure your car for. The agreed value includes:

• Any modifications, options or accessories that are attached to your vehicle
• GST
• Registration and any CTP insurance
• Other on-road costs.

Market value is our assessment of the value of the car, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your car. The market value includes:

• Any modifications, options or accessories that are attached to the vehicle
• GST
• Registration and any CTP Insurance
• Other on-road costs.

Market value is only available for Comprehensive (including Motorcycle & Scooter) and Third Party, Fire & Theft (up to a maximum of $10,000) policies.

You can update the car on your policy. Simply log into your account and follow the prompts.

Agreed value is the amount that we agree to insure your car for. The agreed value includes:

• Any modifications, options or accessories that are attached to your vehicle
• GST
• Registration and any CTP insurance
• Other on-road costs.

Market value is our assessment of the value of the car, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your car. The market value includes:

• Any modifications, options or accessories that are attached to the vehicle
• GST
• Registration and any CTP Insurance
• Other on-road costs.

Market value is only available for Comprehensive (including Motorcycle & Scooter) and Third Party, Fire & Theft (up to a maximum of $10,000) policies.

You can make a payment online, even if it's one you've missed. Log in to your account and select Pay now.

If an ongoing monthly instalment is unpaid for 14 days or more after its due date, we may refuse a claim for incidents that take place at that time.

If an ongoing monthly instalment is unpaid for 30 days after its due date, we’ll automatically cancel your policy on the 31st day (without giving you notice).

If you need to delay a payment, you can do this online. Log into your account then:

1. Select Direct debit
2. Select your policy
3. Select Request payment extension.

To change the details of your credit card:

1. Log into your account
2. Select Direct debit
3. Select your policy
4. In the Payment Method area select Edit.

To cancel your Car Insurance:

• Chat with one of our consultants through our Self Service Centre log in page (8am–8pm, Mon–Fri and 9am–5pm, Sat–Sun)
• Call us on 132 132
• Visit your local NRMA branch.

You can check the status of your payment in your account.

Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.

The price of your insurance is based on how likely you are to make a claim and by considering a specific set of influences:

• Pricing factors, for example the age of your car
• Loyalty discounts
• No Claim Bonus
• Policy options
• Government charges.

To find out more about how we calculate your premium, please read our Premium, Excess & Discounts guide.

Your sum insured represents the replacement price of your car, including the value of any legal modifications and on-road costs (registration and CTP Insurance). You can choose agreed or market value to insure your car.

Details of your sum insured can be found on your policy document under your policy summary area, or in your account.

An excess is an amount you may need to pay towards a claim. There are different types of excess that may apply, based on your:

• Chosen excess
• Age
• Any special conditions, for example driver history or car type.

To find out which excess type applies to you, please refer to your policy document or view your policy in your account.

In the event of a claim, you may need to pay an excess if:

• You’re the driver who’s considered at-fault
• There’s no other driver involved, for example a hail storm
• You’re unable to provide the details of the person at-fault.

You may not need to pay an excess if:

• You can provide the name and address of the person we agree is at-fault
• You’re claiming only for damage to glass/sunroof and have the Windscreen/Glass cover option on your policy
• You’ve selected a $0 excess.

For general information about excess, please read our Premium, Excess and Discounts Guide.

To add a driver to your Car policy:

1. Log into your account
2. Click View policy
3. Scroll down to Insured drivers
4. Click Edit
5. Select a date from which you would like these changes to apply, and click Continue
6. Click Add another driver
7. Enter the new driver's details and click Confirm driver
8. Click Return to Dashboard to return to the NRMA Insurance Self Service Centre home page.

A No Claim Bonus is a discount we apply to your premium to reward you for having a good claims history.

The longer you remain claim-free, the higher your No Claim Bonus becomes until it hits 65%, plus you’ll receive more privileges.

Our No Claim Bonus ranges from 0% to a maximum 65%.

We base your No Claim Bonus on the claims history of any listed owners and the number of years any listed owners have been driving for.

To find out more about the No Claim Bonus, read our Premium, Excess and Discounts Guide.

As an NRMA Insurance customer, we reward you for your entire relationship with us. With our Loyalty Discount, the more policies you have and the longer you stay with us, the more you get in return.

To view your current discount, select your policy in your your account or refer to your policy document.

To calculate additional discounts you may be eligible for, please visit our Loyalty Discount page or read our Premium, Excess & Discounts Guide.

To see what your policy covers you for, please refer to your policy document or view your policy online in your account.

For full details download the Product Disclosure Statement (PDS).

The agreed value is only a one aspect of your policy’s premium. As your car ages, the value may decrease but the parts can become more difficult to source in the event of a claim.

There are also other pricing factors that will affect your premium. For more information, please refer to our Premium, Excess and Discounts Guide.