What would you like to do?

Express renewal

  • Pay your premium online without logging in
  • Please have your policy number ready
  • We accept Visa, Mastercard or PayPal
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Check it, change it, cover it

Log in to your account to see your policy and:

  • Update your details before you renew
  • Pay for more than one policy at once
  • Pay with PayPal, Visa or Mastercard.
Log in to renew
Visa Mastercard PayPal

Have a question? We can help

 

BPAY

Log in to your online banking and go to BPAY bill payments.

Enter the biller code 90001 and your reference number (find it next to the BPAY logo on your policy document).

 

Over the phone

Call 131 144 with your policy number ready. We accept Visa or Mastercard.

 

At a post office

Pay over the counter at an Australia Post Office.

 

Visit your local NRMA branch

For available payment options and services, please refer to your local branch.

 

Send payments by post

Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

You're able to change your sum insured any time during the term of your policy. Log in to your account and select the policy you want to change, adjust the value and follow the prompts. Changing your sum insured may affect the price of your premium, but we’ll let you know about that when you make the change.

Before you change your sum insured, you can try our home buildings calculator or home contents calculator for an estimate of how much it would cost to replace your home and contents1.

Things you should know

1 Building and contents calculators are provided by CoreLogic and should only be used as a guide. These calculators' estimates may be different than estimates you get during your quote. We do not guarantee the accuracy or currency of the estimates.

Home calculators

Buildings

Contents

To change your details including your address, email address or contact numbers, you can do this online by:

  1. Logging in to your account
  2. Select Contact details
  3. Select Edit in the area you wish to update
  4. Follow the prompts.

If you change your address, then you need to tell us.

If you want to update the address of your contents or your mailing address, you can do this by:

If you need to change the address of your building that's insured, please contact us on 132 132.

General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.

Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for these categories:

  • Works of art
  • Music, games and movies
  • Collections
  • Jewellery and watches

Under valuable contents, you can choose to insure these items inside your home for more than what would normally be paid out.

Portable contents are items that you or your family own that you can take outside of your home.

Express pay

  • Pay online with your home policy number
  • We accept Visa, Mastercard or PayPal
Visa MastercardPayPal

Pay over the phone

If you don't want to pay online, call 131 144 with your policy number ready. We accept Visa or Mastercard.

Call 131 144

Find a saved quote

Continue where you left off with your online Home Insurance quote.

Retrieve a quote

Purchase a new policy

Get a Home Insurance quote today.

Get a quote

Have a question? We can help

 

BPAY

Log in to your online banking and go to BPAY bill payments.

Enter the biller code 90001 and your reference number (find it next to the BPAY logo on your policy document).

 

Over the phone

Call 131 144 with your policy number ready. We accept Visa or Mastercard.

 

At a post office

Pay over the counter at an Australia Post Office.

 

Visit your local NRMA branch

For available payment options and services, please refer to your local branch.

 

Send payments by post

Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.

Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for these categories:

  • Works of art
  • Music, games and movies
  • Collections
  • Jewellery and watches

Under valuable contents, you can choose to insure these items inside your home for more than what would normally be paid out.

Portable contents are items that you or your family own that you can take outside of your home.

It’s important that your sum insured includes everything you need to cover if you have to make a claim. For example, if your sum insured is too low, you may not be able to rebuild your home the way you want or replace all your contents.

Our online calculators can help you get an estimate of how much it would cost to replace your home and contents1.

Things you should know

1 Building and contents calculators are provided by CoreLogic and should only be used as a guide. These calculators' estimates may be different than estimates you get during your quote. We do not guarantee the accuracy or currency of the estimates.

Home calculators

Buildings

Contents

Changing your monthly payments

You can save time online, making it easier for you to:

  • Pay a missed instalment
  • Request a payment extension
  • Change the date of a monthly instalment.

Log in to your account to manage your monthly payments.

Choose how you pay

When you create a new policy or renew an existing policy you can choose to pay annually or monthly, it’s up to you. Paying annually is cheaper than paying by the month.

Manage payments

Have a question? We can help

You can make a payment online, even if it's one you've missed. Log in to your account and select Pay now.

If an ongoing monthly instalment is unpaid for 14 days or more after its due date, we may refuse a claim for incidents that take place at that time.

If an ongoing monthly instalment is unpaid for one month after its due date, we'll cancel your policy.

If you need to delay a payment, you can do this online. Log in to your account then:

  1. Select Direct debit
  2. Select your policy
  3. Select Request payment extension.

To change the details of your credit card:

  1. Log in to your account
  2. Select Direct debit
  3. Select your policy
  4. In the Payment Method area select Edit.

To cancel your Home Insurance:

You can check the status of your payment in your account.

Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.

Pay online

You can pay your excess online in just a few minutes.

Enter your claim number and postcode, then pay with Visa or Mastercard.

We'll email your receipt and process the payment within 48 hours.

Pay your excess
Visa Mastercard

Have a question? We can help

If you don't want to pay online, there are some other ways you can pay your excess.

 

BPAY

Log in to your online banking and go to BPAY bill payments.

Enter the biller code 807123 and your reference number (find it next to the BPAY logo on your claim letter).

 

Over the phone

Call 1300 102 794 with your claim number ready. We accept Visa or MasterCard.

 

In a branch

For available payment options and services, check your local branch.

 

Mail

To pay by mail, write a cheque payable to NRMA, and write your claim number on the back. Post it to:

NRMA Insurance
Reply Paid 87014
Winston Hills NSW 2153

Yes, when you log in to your account you can see your claim, track its progress and update details.

Yes, but remember that making an excess payment doesn’t mean we’ll accept your claim.

You can also wait to pay your excess until after we’ve made a decision about your claim.

We’ll let you know when we’ve decided to accept your claim. If we don’t accept your claim, we’ll refund any excess you’ve paid.