Home insurance renewals & payments

Determining the correct sum insured is critical to ensure you're covered in the event of a claim. If your sum insured is too low, you might not be able to rebuild your home or replace its contents. We may even ask you to use one of our calculators to ensure your sum insured is right for you.

If you're unsure or want to check your sum insured, please use one of our calculators.

You're able to change your sum insured any time during the term of your policy. Log in to your account and select the policy you want to change, adjust the value and follow the prompts.

To change your details including your address, email address or contact numbers, you can do this online by:

1. Logging in to your account
2. Select Contact details
3. Select Edit in the area you wish to update
4. Follow the prompts.

If you change your address, then you need to tell us.

If you want to update the address of your contents or your mailing address, you can do this by:

• Logging in to your account
• Calling us on 132 132
• Visiting your local branch.

If you need to change the address of your building that's insured, please contact us on 132 132.

General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.

Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for these categories:

• Works of art
• Music, games and movies
• Collections
• Jewellery and watches

Under valuable contents, you can choose to insure these items inside your home for more than what would normally be paid out.

Portable contents are items that you or your family own that you can take outside of your home.

General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.

Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for these categories:

• Works of art
• Music, games and movies
• Collections
• Jewellery and watches

Under valuable contents, you can choose to insure these items inside your home for more than what would normally be paid out.

Portable contents are items that you or your family own that you can take outside of your home.

We have calculation tools that can help you decide the right amount of cover for your home and contents.

Determining the correct sum insured is critical to ensure you're covered in the event of a claim. If your sum insured is too low, you might not be able to rebuild your home or replace its contents.

You can make a payment online, even if it's one you've missed. Log in to your account and select Pay now.

If an ongoing monthly instalment is unpaid for 14 days or more after its due date, we may refuse a claim for incidents that take place at that time.

If an ongoing monthly instalment is unpaid for one month after its due date, we'll cancel your policy.

To cancel your Home Insurance:

• Chat with one of our consultants through our Self Service Centre log in page (8am–8pm, Mon–Fri and 9:30am–6:30pm, Sat–Sun)
• Call us on 132 132
• Visit your local NRMA branch.

You can check the status of your payment in your account.

Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.

Yes, when you log in to your account you can see your claim, track its progress and update details.

Yes, but remember that making an excess payment doesn’t mean we’ll accept your claim.

You can also wait to pay your excess until after we’ve made a decision about your claim.

We’ll let you know when we’ve decided to accept your claim. If we don’t accept your claim, we’ll refund any excess you’ve paid.