What would you like to do?
Renew a policy
Express renewal
- Pay your premium online without logging in
- Please have your policy number ready
- We accept Visa, Mastercard or PayPal
Check it, change it, cover it
Log in to your account to see your policy and:
- Update your details before you renew
- Pay for more than one policy at once
- Pay with PayPal, Visa or Mastercard.
What other ways can I pay
BPAY
Log in to your online banking and go to BPAY bill payments.
Enter the biller code 90001 and your reference number (find it next to the BPAY logo on your policy document).
Over the phone
Call 131 144 with your policy number ready. We accept Visa or Mastercard.
At a post office
Pay over the counter at an Australia Post Office.
Visit your local NRMA branch
For available payment options and services, please refer to your local branch.
Send payments by post
Complete the payment slip on your policy document and post it to:
NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001
Can I change my sum insured?
Determining the correct sum insured is critical to ensure you're covered in the event of a claim. If your sum insured is too low, you might not be able to rebuild your home or replace its contents. We may even ask you to use one of our calculators to ensure your sum insured is right for you.
If you're unsure or want to check your sum insured, please use one of our calculators.
You're able to change your sum insured any time during the term of your policy. Log in to your account and select the policy you want to change, adjust the value and follow the prompts.
How do I change my details, like my contact numbers and address?
To change your details including your address, email address or contact numbers, you can do this online by:
- Logging in to your account
- Select Contact details
- Select Edit in the area you wish to update
- Follow the prompts.
Do I need to tell you if I'm changing address?
If you change your address, then you need to tell us.
If you want to update the address of your contents or your mailing address, you can do this by:
- Logging in to your account
- Calling us on 132 132
- Visiting your local branch.
If you need to change the address of your building that's insured, please contact us on 132 132.
What's the difference between general, valuable and portable contents?
General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.
Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for these categories:
- Works of art
- Music, games and movies
- Collections
- Jewellery and watches
Under valuable contents, you can choose to insure these items inside your home for more than what would normally be paid out.
Portable contents are items that you or your family own that you can take outside of your home.
Pay a new policy
Express pay
- Pay online with your home policy number
- We accept Visa, Mastercard or PayPal
Pay over the phone
If you don't want to pay online, call 131 144 with your policy number ready. We accept Visa or Mastercard.
Find a saved quote
Continue where you left off with your online Home Insurance quote.
Purchase a new policy
Get a Home Insurance quote today.
What other ways can I pay?
BPAY
Log in to your online banking and go to BPAY bill payments.
Enter the biller code 90001 and your reference number (find it next to the BPAY logo on your policy document).
Over the phone
Call 131 144 with your policy number ready. We accept Visa or Mastercard.
At a post office
Pay over the counter at an Australia Post Office.
Visit your local NRMA branch
For available payment options and services, please refer to your local branch.
Send payments by post
Complete the payment slip on your policy document and post it to:
NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001
What's the difference between general, valuable and portable contents?
General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.
Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for these categories:
- Works of art
- Music, games and movies
- Collections
- Jewellery and watches
Under valuable contents, you can choose to insure these items inside your home for more than what would normally be paid out.
Portable contents are items that you or your family own that you can take outside of your home.
How do I know what value to insure my home and contents for?
We have calculation tools that can help you decide the right amount of cover for your home and contents.
Determining the correct sum insured is critical to ensure you're covered in the event of a claim. If your sum insured is too low, you might not be able to rebuild your home or replace its contents.
Manage monthly payments
Changing your monthly payments
You can save time online, making it easier for you to:
- Pay a missed instalment
- Request a payment extension
- Change the date of a monthly instalment.
Log in to your account to manage your monthly payments.
Choose how you pay
When you create a new policy or renew an existing policy you can choose to pay annually or monthly, it’s up to you. Paying annually is cheaper than paying by the month.
I missed a payment, what can I do?
You can make a payment online, even if it's one you've missed. Log in to your account and select Pay now.
If an ongoing monthly instalment is unpaid for 14 days or more after its due date, we may refuse a claim for incidents that take place at that time.
If an ongoing monthly instalment is unpaid for one month after its due date, we'll cancel your policy.
How can I delay a monthly payment?
If you need to delay a payment, you can do this online. Log in to your account then:
- Select Direct debit
- Select your policy
- Select Request payment extension.
How can I update my credit card details?
To change the details of your credit card:
- Log in to your account
- Select Direct debit
- Select your policy
- In the Payment Method area select Edit.
How do I cancel my policy?
To cancel your Home Insurance:
- Chat with one of our consultants through our Self Service Centre log in page (8am–8pm, Mon–Fri and 9:30am–6:30pm, Sat–Sun)
- Call us on 132 132
- Visit your local NRMA branch.
How can I check the status of my payment?
You can check the status of your payment in your account.
Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.
Pay an excess
Pay online
You can pay your excess online in just a few minutes.
Enter your claim number and postcode, then pay with Visa or Mastercard.
We'll email your receipt and process the payment within 48 hours.
What other ways can I pay my excess?
If you don't want to pay online, there are some other ways you can pay your excess.
BPAY
Log in to your online banking and go to BPAY bill payments.
Enter the biller code 807123 and your reference number (find it next to the BPAY logo on your claim letter).
Over the phone
Call 1300 102 794 with your claim number ready. We accept Visa or MasterCard.
In a branch
For available payment options and services, check your local branch.
To pay by mail, write a cheque payable to NRMA, and write your claim number on the back. Post it to:
NRMA Insurance
Reply Paid 87014
Winston Hills NSW 2153
Can I see the details of my claim before I pay my excess?
Yes, when you log in to your account you can see your claim, track its progress and update details.
My claim hasn't been accepted yet–can I pay my excess anyway?
Yes, but remember that making an excess payment doesn’t mean we’ll accept your claim.
You can also wait to pay your excess until after we’ve made a decision about your claim.
We’ll let you know when we’ve decided to accept your claim. If we don’t accept your claim, we’ll refund any excess you’ve paid.