Agreed value is the amount that we agree to insure your motorcycle or scooter for. The agreed value includes:

• Any modifications, options or accessories that are attached to your vehicle
• GST
• Registration and any CTP insurance
• Other on-road costs.

Market value is our assessment of the value of the motorcycle or scooter, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your vehicle. The market value includes:

• Any modifications, options or accessories that are attached to the vehicle
• GST
• Registration and any CTP Insurance
• Other on-road costs.

Market value is only available for Comprehensive policies.

To change your details including your address, email address or contact numbers, you can do this online by:

1. Logging in to your account
2. Select Contact details
3. Select Edit in the area you wish to update and follow the prompts.

Agreed value is the amount that we agree to insure your motorcycle or scooter for. The agreed value includes:

• Any modifications, options or accessories that are attached to your vehicle
• GST
• Registration and any CTP insurance
• Other on-road costs.

Market value is our assessment of the value of the motorcycle or scooter, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your vehicle. The market value includes:

• Any modifications, options or accessories that are attached to the vehicle
• GST
• Registration and any CTP Insurance
• Other on-road costs.

Market value is only available for Comprehensive policies.

You can make a payment online, even if it's one you've missed. Log in to your account and select Pay now.

If an ongoing monthly instalment is unpaid for 14 days or more after its due date, we may refuse a claim for incidents that take place at that time.

If an ongoing monthly instalment is unpaid for one month after its due date, we’ll cancel your policy.

If you need to delay a payment, you can do this online. Log in to your account then:

1. Select Direct debit
2. Select your policy
3. Select Request payment extension.

To cancel your Motorcycle or Scooter Insurance:

• Chat with one of our consultants through our Self Service Centre log in page (8am–8pm, Mon–Fri and 9:30am–6:30pm, Sat–Sun)
• Call us on 132 132
• Visit your local NRMA branch.

You can check the status of your payment in your account.

Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.

The price of your insurance is based on how likely you are to make a claim and by considering a specific set of influences, including:

• Pricing factors, for example the age of your motorcycle or scooter
• Loyalty discounts
• No Claim Bonus
• Policy options
• Government charges.

To find out more about how we calculate your premium, please read our Premium, Excess & Discounts Guide.

Your sum insured represents the replacement price of your motorcycle or scooter, including the value of any legal modifications and on-road costs (registration and CTP Insurance). You can choose agreed or market value to insure your motorcycle or scooter.

Details of your sum insured can be found on your policy document under your policy summary area, or in your account.

An excess is an amount you may need to pay towards a claim. There are different types of excess that may apply, based on your:

• Chosen excess
• Age
• Any special conditions, for example driver history or vehicle type.

To find out which excess type applies to you, please refer to your policy document or view your policy in your account.

In the event of a claim, you may need to pay an excess if:

• You’re the rider who’s considered at-fault
• There’s no other driver involved, for example a hail storm
• You’re unable to provide the details of the person at-fault.

You may not need to pay an excess if:

• You can provide the name and address of the person we agree is at-fault
• You’re claiming only for damage to glass/sunroof and have the Windscreen/Glass cover option on your policy
• You’ve selected a $0 excess.

For general information about excess, please read our Premium, Excess and Discounts Guide.

A No Claim Bonus is a discount we apply to your premium to reward you for having a good claims history.

The longer you stay claim-free, the higher your No Claim Bonus becomes until it hits 65%, plus you’ll receive more privileges.

Our No Claim Bonus ranges from 0% to a maximum 65%.

We base your No Claim Bonus on the claims history of any listed owners and the number of years any listed owners have been driving for.

To find out more about the No Claim Bonus, read our Premium, Excess and Discounts Guide.

As an NRMA Insurance customer, we reward you for your entire relationship with us. With our Loyalty Discount, the more policies you have and the longer you stay with us, the more you get in return.

To view your current discount, select your policy in your account or refer to your policy document.

To calculate additional discounts you may be eligible for, please visit our Loyalty Discount page or read our Premium, Excess and Discounts Guide.

To see what your policy covers you for, please refer to your policy document or view your policy online in your account.

For full details download the Product Disclosure Statement (PDS).

We cover your protective clothing as your personal items for up to $2,000 in total, on top of your agreed or market value.

The most we’ll pay to repair or replace any one item of your protective gear is $1,000.

Protective clothing that’s specifically designed to be worn by you or a passenger while riding your motorcycle or scooter includes:

• Helmet
• Jacket
• Trousers
• Boots
• Gloves.

We don’t cover personal items including mobile phones, cash and modifications or accessories that are attached to your motorcycle or scooter.

For further information, please refer to the Product Disclosure Statement (PDS).

The agreed value is only one aspect of your policy’s premium. As your motorcycle or scooter ages, the value may decrease but the parts can become more difficult to source in the event of a claim.

There are also other pricing factors that will affect your premium. For more information, please refer to the Premium, Excess and Discounts Guide.