Motorcycle & Scooter Insurance renewals & payments

Agreed value is the amount that we agree to insure your motorcycle or scooter for. The agreed value includes:

• Any modifications, options or accessories that are attached to your vehicle
• GST
• Registration and any CTP insurance
• Other on-road costs

Market value is our assessment of the value of the motorcycle or scooter, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your vehicle. The market value includes:

• Any modifications, options or accessories that are attached to the vehicle
• GST
• Registration and any CTP Insurance
• Other on-road costs

Market value is only available for Comprehensive policies.

To change your details including your address, email address or contact numbers, you can do this online by:

1. Logging into your Self Service Centre account
2. Select 'Contact details'
3. Select 'Edit' in the area you wish to update and follow the prompts

Agreed value is the amount that we agree to insure your motorcycle or scooter for. The agreed value includes:

• Any modifications, options or accessories that are attached to your vehicle
• GST
• Registration and any CTP insurance
• Other on-road costs

Market value is our assessment of the value of the motorcycle or scooter, at the time of a claim. To assess the value, we use local market prices and take into consideration the age and condition of your vehicle. The market value includes:

• Any modifications, options or accessories that are attached to the vehicle
• GST
• Registration and any CTP Insurance
• Other on-road costs

Market value is only available for Comprehensive policies.

If you’ve missed a monthly payment for your Motorcycle or Scooter Insurance, you can make this online.

1. Log into your Self Service Centre account
2. Select 'pay now' on the relevant policy

If an ongoing monthly instalment is unpaid for:

• 14 days or more after its due date – we may refuse a claim for incidents that take place at that time
• 30 days after its due date – we’ll automatically cancel your policy without giving you notice, on the 31st day

If you need to delay a payment, you can do this online.

1. Log into your Self Service Centre account
2. Select ‘Direct debit’
3. Select your policy
4. Choose ‘request payment extension’

To cancel your Motorcycle or Scooter Insurance:

• Chat with one of our consultants through our Self Service Centre log in page
  • Available between 8am-8pm Mon-Fri, 9am-5pm Sat-Sun
• Call us on 132 132
• Visit your local NRMA branch

You can check the status of your payment in your Self Service Centre account

Payment processing means that your payment is awaiting confirmation from your bank. When your payment is confirmed and complete, the next instalment due date will appear in green.

The price of your insurance is based on how likely you are to make a claim and by considering a specific set of influences:

• Pricing factors, for example the age of your motorcycle or scooter
• Loyalty discounts
• No Claim Bonus
• Policy options
• Government charges

To find out more about how we calculate your premium, please read our Premium, Excess & Discounts Guide

Your sum insured represents the replacement price of your motorcycle or scooter, including the value of any legal modifications and on-road costs (registration and CTP Insurance). You can choose agreed or market value to insure your motorcycle or scooter.

Details of your sum insured can be found on your policy document under ‘your policy summary’ area, or in your Self Service Centre account

An excess is an amount you may need to pay towards a claim. There are different types of excess that may apply, based on your:

• Chosen excess
• Age
• Any special conditions, for example driver history or vehicle type

To find out which excess type applies to you, please refer to your policy document or view your policy in your Self Service Centre account

In the event of a claim, you may need to pay an excess if:

• You’re the rider who’s considered at-fault
• There’s no other driver involved, for example a hail storm
• You’re unable to provide the details of the person at-fault

You may not need to pay an excess if:

• You can provide the name and address of the person we agree is at-fault
• You’re claiming only for damage to glass/sunroof and have the Windscreen/Glass cover option on your policy
• You’ve selected a $0 excess

For general information about excess, please read our Premium, Excess and Discounts Guide

A No Claim Bonus (NCB) is a discount that’s applied to your premium to reward you for having a good claims history. The longer you remain claim free, the higher your NCB level becomes, plus you’ll receive more privileges. Our NCB ranges from 0% to a maximum 65%. We base your NCB on the:

• Claims history of any listed owners
• Number of years any listed owners have been driving for

To find out more about NCB please read our Premium, Excess and Discounts Guide

As an NRMA Insurance customer, we reward you for your entire relationship with us. With our Loyalty Discount, the more policies you have and the longer you stay with us, the more you get in return.

To view your current discount, select your policy in your Self Service Centre account or refer to your policy document.

To calculate additional discounts you may be eligible for, please visit our Loyalty Discount page or read our Premium, Excess and Discounts Guide

To see what your policy covers you for, please refer to your policy document or view your policy online in your Self Service Centre account

For full details download the Product Disclosure Statement (PDS)

We cover your protective clothing as your personal items for up to $2,000 in total, on top of your agreed or market value.

The most we’ll pay to repair or replace any one item of your protective gear is $1,000.

Protective clothing that’s specifically designed to be worn by you or a passenger while riding your motorcycle or scooter includes:

• Helmet
• Jacket
• Trousers
• Boots
• Gloves

We don’t cover personal items including mobile phones, cash and modifications or accessories that are attached to your motorcycle or scooter.

For further information, please refer to the Product Disclosure Statement (PDS)

The agreed value is only one aspect of your policy’s premium. As your motorcycle or scooter ages, the value may decrease but the parts can become more difficult to source in the event of a claim.

There are also other pricing factors that will affect your premium. For more information, please refer to the Premium, Excess and Discounts Guide