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Helping protect your customer information is our priority

At NRMA Insurance our fraud and security teams are continually working to better safeguard your personal information to protect you against scams.

We constantly monitor and take action to increase security as required.

If you are concerned, you can contact us here 132 132.

If you require further information, here is a helpful link to the Australian Cyber Security Centre.

Helpful tips

We are aware of current email scams pretending to be sent by NRMA Insurance

Individuals who receive scam emails about car emergency kits or dashcams are urged to delete the email, block the sender, and avoid clicking on links or attachments. If you've shared payment details, contact your bank immediately.

Watch out for scams via SMS, emails or phone

Scams are on the rise, and scammers often target people via phone or mail. They may already have some of your personal information such as your name, address or date of birth.

If you receive a message or call, you don't have to respond right away. If you’re unsure, hang up.

Call the company directly via a known trusted number to verify the message. To confirm their contact details, check the company's official website or documents you already have (like account statements or policy documents).

Report suspicious contact to ScamWatch at https://www.scamwatch.gov.au/report-a-scam.

Never click on suspicious links or attachments in emails or SMS messages

If you think you’ve been scammed, there are resources to help you at ScamWatch. https://www.scamwatch.gov.au/protect-yourself/what-to-do-if-youve-been-scammed

Signs of a scam

  • Unexpected loss of mobile phone service, including limited access to ‘emergency call only’ or ‘SOS’.
  • Unexpected multi-factor authentication prompts (particularly via SMS).
  • Unusual or unexpected financial transactions on your accounts.

What you can do

  • Contact your bank or phone provider immediately if you see any suspicious activity on your accounts.
  • Use two-factor authentication on your accounts wherever possible, including banking, mobile phone and email.

Think you've been hacked?

If you think your accounts or data have been compromised, there's things you can do.