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How do I stop mail coming to me that is for another customer?

First write on the envelope "Return to sender" and send it back to us. We will try to contact the customer to have their details updated.

Due to the privacy laws however, we can’t change their address without their permission.

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The quickest way to update your details is by:

In your online account:

  1. Select Contact details
  2. Find the details you want to update and select Edit
  3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

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If you change your address then you need to tell us.

If you want to update the address of your contents or your mailing address, you can do this by:

If you need to change the address of your building that's insured, please contact us on 132 132.

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The best way to update the name on your policy is to call us on 132 132.

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NRMA Insurance have partnerships with specialist repairers and suppliers.

We engage these partners to assist in your claims process as they can best organise to return you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim.

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