How do I update my name?

The quickest way to update your details is by:

• Opening the NRMA Insurance App, or
• Logging into your online account.

In your online account:

1. Select Contact details
2. Find the details you want to update and select Edit
3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

• Download on the App Store, or
• Get it on Google Play.

First write on the envelope "Return to sender" and send it back to us. We will try to contact the customer to have their details updated.

Due to the privacy laws however, we can’t change their address without their permission.

If you change your address then you need to tell us.

If you want to update the address of your contents or your mailing address, you can do this by:

• Logging in to your account
• Calling us on 132 132
• Visiting your local branch

If you need to change the address of your building that's insured, please contact us on 132 132.

If you currently insure your home and contents and you're selling to move into a new home, we cover your new home for a certain period of time (from when you enter the contract to buy it) and your current home.

From the time you sign the contract to buy your new permanent home, your interest in that home is covered up to the value of the deposit. You're covered until the contract settlement date, the date the contract's terminated, or for 90 days after you enter into the contract (whichever's first).

If you have Contents Insurance, your contents are covered at both your current and new home for up to 14 days.

We also cover items being moved to your new home if they're damaged by certain events while in transit, up to a total of $10,000.

You'll need to give us the details of your new home within 14 days from when you start moving.

To learn more about what you're covered for, read the Product Disclosure Statement (PDS) on our policy booklets page, or call us on 132 132.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

Yes, in certain circumstances. Contact us for more information.

Yes, you're able to remove a name from a policy in cases involving divorce, separation or death.

To do this, please contact us