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What information do I need to provide when changing my Business Insurance cover?

If you need to change or add something to your cover, you’ll need to provide:

  • your policy number
  • some information about your business activities
  • details of the business premises including address, age and security details.

If you’re making a change specifically about a vehicle, agricultural machinery, or other business items, then you may need to also provide:

  • registration and VIN numbers
  • serial numbers and make and model information.

We need this information to help you decide on the cover you need and to assist with identifying items in the event they’re stolen and you need to make a claim.

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The policy changes you can make using your online account depend on the policies you hold. For example, Comprehensive Car Insurance policy holders can:

  • Add/edit the car's VIN
  • Add/remove a windscreen option
  • Add/remove a hire car
  • Add/remove drivers
  • Add/remove the car's credit provider
  • Amend their excess
  • Amend their sum insured
  • Cancel their policy
  • Change and view their risk address
  • Change kilometres driven/garaging
  • Change the address where the car on the policy is kept
  • Change their car's number plate details
  • Switch from agreed value to market value

For more information about what changes you can make to your policy, contact us.

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You’ll need to tell us if you change the address where your insurance covers you or your mailing address.

Changing your insured address when you renew

For car policies:

  1. Log in or register now
  2. Find your policy and select Review renewal
  3. Go to How you use your car and select Change how you use your car
  4. Follow the prompts to change your address.

For all other policies, call us.

Changing your insured address at any other time

For car, caravan, motorcycle, or trailer policies:

  1. Log in or register now
  2. Find your policy and select View policy
  3. Find your vehicle and select View all details
  4. Go to Car usage and select Edit car usage
  5. Follow the prompts to change your address.

For all other policies, call us.

To change your mailing address:

  1. Log in or register now
  2. Select Settings
  3. Select Change how you receive your policy documents and bills
  4. Follow the prompts to change how you receive your policy documents and bills.
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If you run a business from home, let us know so we can help you choose your cover.

Depending on what you use for your home business, some contents may not be covered under our Building and Contents policies. For example, sometimes a Home Contents or a combined Home Building and Contents Insurance policy may be a suitable option for insuring home office equipment that you use to run your business from home. However, this won’t cover stock used by your business.

Keep in mind, under a Home Contents or combined Home Building and Contents policy, legal liability for your business will not be covered, unless the business involves renting your home for domestic use.

Call us on 131 123 (8am–8pm AEST/AEDT) to learn more.

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Business interruption insurance can help cover loss of income and some operational expenses if your business needs to close as a result of an insured event.

Having this kind of cover can help your business stay afloat while your ability to conduct normal operations has to stop.

The length of time your business is covered for will depend on your individual policy. When you take up a new policy, you’ll be able to decide how long you’d need to be covered for after an insured event.

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Turnover is used to get an understanding of the size of your business, and to make sure you are covered appropriately.

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