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What information do I need to provide when changing my Business Insurance cover?

If you need to change or add something to your cover, you’ll need to provide:

  • your policy number
  • some information about your business activities
  • details of the business premises including address, age and security details.

If you’re making a change specifically about a vehicle, agricultural machinery, or other business items, then you may need to also provide:

  • registration and VIN numbers
  • serial numbers and make and model information.

We need this information to help you decide on the cover you need and to assist with identifying items in the event they’re stolen and you need to make a claim.

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The policy changes you can make using your online account depend on the policies you hold. For example, Comprehensive Car Insurance policy holders can:

  • Add/edit the car's VIN
  • Add/remove a windscreen option
  • Add/remove a hire car
  • Add/remove drivers
  • Add/remove the car's credit provider
  • Amend their excess
  • Amend their sum insured
  • Cancel their policy
  • Change and view their risk address
  • Change kilometres driven/garaging
  • Change the address where the car on the policy is kept
  • Change their car's number plate details
  • Switch from agreed value to market value

For more information about what changes you can make to your policy, contact us.

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If you run a business from home, let us know so we can help you choose your cover.

Depending on what you use for your home business, some contents may not be covered under our Building and Contents policies. For example, sometimes a Home Contents or a combined Home Building and Contents Insurance policy may be a suitable option for insuring home office equipment that you use to run your business from home. However, this won’t cover stock used by your business.

Keep in mind, under a Home Contents or combined Home Building and Contents policy, legal liability for your business will not be covered, unless the business involves renting your home for domestic use.

Call us on 131 123 (8am–8pm AEST/AEDT) to learn more.

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If you change your address then you need to tell us.

If you want to update the address of your contents or your mailing address, you can do this by:

If you need to change the address of your building that's insured, please contact us on 132 132.

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Business interruption insurance can help cover loss of income and some operational expenses if your business needs to close as a result of an insured event.

Having this kind of cover can help your business stay afloat while your ability to conduct normal operations has to stop.

The length of time your business is covered for will depend on your individual policy. When you take up a new policy, you’ll be able to decide how long you’d need to be covered for after an insured event.

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Turnover is used to get an understanding of the size of your business, and to make sure you are covered appropriately.

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