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Here to help

If you’ve been impacted by the recent storms and heavy rain, need to make a claim, or are experiencing hardship as a result of the storms and heavy rain and need assistance, we’re here to help.

How to lodge a claim

The fastest way to lodge a claim is online. It’s quick, easy, and available anytime. You can also make a claim through the NRMA Insurance app, or if you need to speak with us, call us on 131 123.

Help on the ground

Our team is on the ground, working hard to support customers impacted by the recent storm. We have teams deployed across NSW Mid North Coast, including our Help Response Vehicles stationed at Bunnings car parks, ready to help make it easier for customers to rapidly lodge claims.

You can access in-person support at the disaster recovery centres or pop-up claims centres below.

Need additional support?

Financial assistance

If you need help with payments, including your claim excess, talk to your claims specialist about applying for financial assistance.

We might be able to help by:

  • deducting your excess from your claim settlement
  • extending your payment due dates
  • developing a payment plan with you.

Find out more about financial assistance.

Interpreting services

We can help you lodge a claim in your language. With access to over 150 languages through independent interpreter services, just let us know you’d like to use an interpreter when you call us.

Find out more about interpreting services.

Family and domestic violence

If you are experiencing family or domestic violence, please know you’re not alone – there are people you can talk to and services that can help.

Call 000 if you or anyone in your family are in immediate danger.
 

1800RESPECT

Call 1800RESPECT anytime, 24/7 on 1800 737 732.

Find more information on the 1800RESPECT website.
 

Full Stop Australia

Call Full Stop Australia anytime, 24/7 on 1800 385 578.

Find more information on the Full Stop Australia website.

Our team is here to support you. We understand how difficult it can be to talk about your situation, so we do our best to minimise the number of times you need to share your story.

If you need help, you can call us on 132 132 or email CustomerHelpTeam@iag.com.au.
 

Find out more about family and domestic violence support services.

Discover more ways NRMA Insurance can help and support you.

We're here for you

Whether you have questions or need to lodge a claim, our team is ready to support you. You can talk to us in person, online, or over the phone.

Call us

We're here to help with questions about your insurance.

Call 131 123

Talk to us on web chat

Send us a message online with web chat (Mon–Sat).

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Find a branch

See our branch locations, contact information and opening hours.

Find a branch