Recovering from a natural disaster

We can send a repairer to help reduce risk of further damage and help make the property safe. Make sure you speak to us before authorising any repairs yourself.

If you can’t live at home because of what’s happened, temporary accommodation may be available to you. This could include support to stay with family and friends if you like.

Is the situation is putting a strain on your finances? We may be able to fast-track your claim and see if you’re covered for emergency payments.

Struggling to cover payments including your excess? We may be able to deduct your excess from your claims settlement or extend your payment due dates.

If you’re experiencing family and domestic violence, there are people you can talk to and services that can help. Call 000 if you’re in immediate danger.

Call us on 132 132 to find out how we can keep you safe and protect your privacy in the process. We have a specialist team ready to support you.

Call us to let us know what you’re facing so we can support your specific situation.

Lifeline is a free and confidential 24-hour crisis support, mental health support and emotional assistance service.

Call 13 11 14 or visit lifeline.org.au.

The Australian Red Cross is a volunteer-based organisation that provides humanitarian aid and community services in time of need.

Call 1800 733 276 or visit redcross.org.au.

GIVIT is a non-profit organisation matching generosity with genuine need. GIVIT connects donors and community organisations to make sure people and communities get exactly what they need, when they need it.

Visit givit.org.au.

If you have a current policy with us, you and your family can access free, confidential counselling through Sonder.

Call us on 132 132 and we’ll help you get set up. Sonder is a separate entity to NRMA Insurance and your sessions are private. Your details aren’t passed on to us and it doesn’t affect your policies.

The National Debt Hotline is a not-for-profit service that helps people tackle challenges with debt.

If you’re struggling with any of your payments, including a claims excess, you can speak confidentially and for free to a professional financial counsellor.

Call 1800 007 007 or use the live chat at ndh.org.au.

If you’re experiencing family or domestic violence, there are people you can talk to and services that can help.

Call 000 if you or anyone in your family are in immediate danger.

We’re here to talk. Call 132 132 during business hours and ask to speak to the Customer Help Team.

1800RESPECT is the national domestic family and sexual violence counselling service,

Call 1800RESPECT anytime, 24/7 on 1800 737 732 or visit 1800respect.org.au.

Full Stop Australia is one of the country’s leading sexual, domestic and family violence response and recovery services.

Call 1800 FULL STOP on 1800 385 578 or visit fullstop.org.au.

Call 132 132 and tell us you’d like to use an interpreter, and we’ll arrange it for you.

Our consultants have access to over 150 languages through independent interpreter services.

Do you live in Sydney and speak Arabic, Cantonese or Mandarin?

Find a branch to get help in your language.

If you have a speech communication difficulty, the National Relay Service (NRS) is a free, confidential service you can use to speak to us.

Find the option that best suits your needs.