We've been helping Australians for 100 years
If you’ve been impacted by a natural disaster, such as storms or bushfire, we’re here to help you recover.
Our Help Response Vehicles are at certain Bunnings car parks, ready to help you to make claims quickly. And you can access in-person support at certain disaster recovery centres or pop-up claims centres.
Have a policy with us? Call us or make a claim to start the recovery process. We may be able to help you find a place to stay, access emergency funds and arrange emergencies repairs.
We can send a repairer to help reduce risk of further damage and help make the property safe. Make sure you speak to us before authorising any repairs yourself.
If you can’t live at home because of what’s happened, temporary accommodation may be available to you. This could include support to stay with family and friends if you like.
Is the situation is putting a strain on your finances? We may be able to fast-track your claim and see if you’re covered for emergency payments.
Struggling to cover payments including your excess? We may be able to deduct your excess from your claims settlement or extend your payment due dates.
Extreme weather can take a toll. Not just physically, but emotionally too. If you’ve been affected, you don’t have to navigate it alone.
The Lifeline Support Toolkit offers practical strategies and resources to support you through the mental health impacts of extreme weather.
If you’re experiencing family and domestic violence, there are people you can talk to and services that can help. Call 000 if you’re in immediate danger.
Call us on 132 132 to find out how we can keep you safe and protect your privacy in the process. We have a specialist team ready to support you.
Call us to let us know what you’re facing so we can support your specific situation.
You can make a claim, even if you don’t have all the details. That way, we can start the claims process and prioritise any emergency repairs.
Simply add more details to your claim through your online account or by quoting your claim number when you call.
Have you been told by emergency services that it’s safe to return to your property? If so, take photos and videos and make a list of what’s been damaged.
If you’re waiting for an assessment and it’s safe, you can clean up your property and dispose of damaged items that are unsafe or pose a health risk. If you’re disposing of items that you want to include in your claim – such as curtains or carpets – keep cut samples of them (if they don’t pose a health risk).
You can upload these details as part of your claim, or through claims tracker in the NRMA Insurance app if you gather these details after you’ve submitted it.
We help you spot the signs of disaster chasers and scammers that may attempt to contact you after a natural weather event.
This helpful guide covers arranging emergency repairs, documenting damage, making a claim and cleaning up after flood or storm damage.
Find out what happens after you file a Home Buildings Insurance claim with NRMA Insurance - including emergency repairs, damage assessment and the claim decision and settlement process.
Lifeline is a free and confidential 24-hour crisis support, mental health support and emotional assistance service.
Call 13 11 14 or visit lifeline.org.au.
The Australian Red Cross is a volunteer-based organisation that provides humanitarian aid and community services in time of need.
Call 1800 733 276 or visit redcross.org.au.
GIVIT is a non-profit organisation matching generosity with genuine need. GIVIT connects donors and community organisations to make sure people and communities get exactly what they need, when they need it.
Visit givit.org.au.
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder.
Call us on 132 132 and we’ll help you get set up. Sonder is a separate entity to NRMA Insurance and your sessions are private. Your details aren’t passed on to us and it doesn’t affect your policies.
The National Debt Hotline is a not-for-profit service that helps people tackle challenges with debt.
If you’re struggling with any of your payments, including a claims excess, you can speak confidentially and for free to a professional financial counsellor.
Call 1800 007 007 or use the live chat at ndh.org.au.
If you’re experiencing family or domestic violence, there are people you can talk to and services that can help.
Call 000 if you or anyone in your family are in immediate danger.
We’re here to talk. Call 132 132 during business hours and ask to speak to the Customer Help Team.
1800RESPECT is the national domestic family and sexual violence counselling service,
Call 1800RESPECT anytime, 24/7 on 1800 737 732 or visit 1800respect.org.au.
Full Stop Australia is one of the country’s leading sexual, domestic and family violence response and recovery services.
Call 1800 FULL STOP on 1800 385 578 or visit fullstop.org.au.
Call 132 132 and tell us you’d like to use an interpreter, and we’ll arrange it for you.
Our consultants have access to over 150 languages through independent interpreter services.
Do you live in Sydney and speak Arabic, Cantonese or Mandarin?
If you have a speech communication difficulty, the National Relay Service (NRS) is a free, confidential service you can use to speak to us.
Whether you have questions or need to make a claim, we’re here to support you. You can talk to us in person, online or over the phone.
We’re here to help with questions about your insurance.
Send us a message online with web chat (Mon–Sat).
See our branch locations, contact information and opening hours.