What's included in my cover?

If your caravan is less than two years old and we agree to pay your claim as a total loss, then we may choose to replace it with a new one.

We cover your caravan for loss or damaged caused by theft, vandalism or accidental damage, up to the agreed value of your policy.

We cover your caravan for loss or damage caused by fire, storm or flood, up to the agreed value of your policy.

We pay up to $1,000 for contents inside your caravan that are lost or damaged, as a result of an incident we cover.

We provide up to $20 million liability cover if use of your caravan causes property damage, death or injury to another person.

We cover up to $500 for emergency repairs that you need to arrange as a result of an incident we cover.

We pay your reasonable temporary accommodation costs up to $100 a day, up to a maximum of $4,000 if we agree you can't live in your permanent residence as a result of an incident we cover.

We cover up to $300 for the cost of replacing food in your caravan or annexe (if you've chosen this option) that's spoiled as a result of an incident we cover.


Personalise your cover

Choose your optional add-ons for a little extra cover where you need it, such as additional contents cover.

Making the most of my policy

What discounts can I get?

With our Loyalty Discount, the more eligible policies you have and the longer you stay with us, the more you can save.

Is the claims process easy?

Claim in 3 easy steps:

  1. You can make a claim 24/7, by calling us on 132 132
  2. We'll need to know a few details about the incident, such as where and when it happened
  3. We can help you find a suitable repairer to get a quote for repairs

More awesome benefits

  • Your caravan is insured for the agreed value for the life of your policy
  • 24/7 helpline assistance
  • 24/7 paperless claims service

Still have a few questions?
Try our FAQs

If we agree to pay your claim and you've made emergency repairs to your caravan or annexe as a result of an incident, we'll cover up to $500 without any prior agreement between you and us.

Ensure you keep your receipts for all repairs so we can reimburse you.

You're automatically covered for items you or a family member owns, including:

  • Carpets or household goods
  • CDs, DVDs, tapes, records, game cartridges and discs, up to $1,000 in total
  • Clothing and personal belongings
  • Tools, including ones you or your family use in a trade or profession, up to $1,000 in total
  • Furniture and furnishings
  • Furs, curios, works of art and items containing gold or silver (other than jewellery, medals or coins) up to $500 in total
  • Jewellery and watches, up to $1,000 in total
  • Entertainment systems, stereos and televisions

The most we'll pay is $1,000 for any single item.

For more information, including what isn't covered under contents, refer to the Product Disclosure Statement (PDS)

If we consider your caravan to be a total loss within its first two years, and we've agreed to pay your claim, we may choose to replace it with one that's the same make and model if it's available in Australia.

To insure portable contents such as jewellery, sporting equipment or laptop computers, please visit our Home Contents Insurance page

Is there anything else I should know?


Read up on the
detailed info


Premium, Excess and
Discount Guide


Changes to the NSW
Emergency Services Levy