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Phone numbers

Claims

Make a claim
131 123 (available 24/7)
Claim online
Outside Australia: +61 2 8661 7150

Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri AEST and AEDT)

Glass damage only
1300 050 912
Your call might be answered by one of our glass partners

Classic Car Insurance
131 123

Business Insurance
132 818 (8:30am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with MOT, call 132 132 (7am–8pm AEST and AEDT)

Strata Title Insurance
131 123

Life Insurance and Income Protection
132 825 (8am–8pm, Mon–Fri AEST and AEDT)

Travel Insurance2
If your policy number starts with 72
1300 135 640 (9am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with TVLN
131 123 (available 24/7)
Outside Australia: +61 8 6298 5837

Pay or renew
Insurance

Business Insurance
132 818 (8am–8pm AEDT, Mon–Fri)

Car, Motorcycle, Home and Landlord
132 132 (7am–8pm AEST and AEDT)

Caravan, Trailer and Boat
132 132 (8am–8pm AEST and AEDT)

Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring
Monitoring: 132 553 (available 24/7)
New and existing policies: 132 553 (8am–5pm AEST and AEDT, Mon–Fri)

Travel Insurance
1300 305 790 (8am–8pm)

Home loans
Get support

Helpline
132 900

Interpreting services
132 132 (7am–10pm)
Learn more

Financial assistance
132 132
How we can help

Family and domestic violence
132 132
How we can help

Report insurance fraud
1800 237 283
Report fraud online
Fax: (02) 9292 2349

General enquiries

132 132 (7am–8pm)
Outside Australia: +61 2 8661 7307
Have a hearing impairment?

Hearing impaired services

TTY Service
Call 133 677 (7am–10pm)

TTY via National Relay Service, ask for 132 132 (7am–8pm, Mon–Fri)

TTY Direct
Call 1300 768 361 (11am–8pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (11am–8pm, Mon–Fri)

Interpreter services

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–8pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

Phone numbers

Claims

Make a claim
131 123 (available 24/7)
Claim online
Outside Australia: +61 2 8661 7150

Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri AEST and AEDT)

Glass damage only
1300 050 912
Your call might be answered by one of our glass partners

Classic Car Insurance
131 123

Business Insurance
132 818 (8:30am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with MOT, call 132 132 (7am–8pm AEST and AEDT)

Life Insurance and Income Protection
132 825 (8am–8pm, Mon–Fri AEST and AEDT)

Travel Insurance2
If your policy number starts with 72
1300 135 640 (9am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with TVLN
131 123 (available 24/7)
Outside Australia: +61 8 6298 5837

Pay or renew
Insurance

Business Insurance
132 818 (8am–8pm AEDT, Mon–Fri)

Car, Motorcycle, Home and Landlord
132 132 (7am–8pm AEST and AEDT)

Caravan, Trailer and Boat
132 132 (8am–8pm AEST and AEDT)

Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring
Monitoring: 132 553 (available 24/7)
New and existing policies: 132 553 (8am–5pm AEST and AEDT, Mon–Fri)

Travel Insurance
1300 305 790 (8am–8pm AEST and AEDT)

Home loans
Get support

Helpline
132 900

Interpreting service
132 132 (7am–10pm)
Learn more

Financial assistance
132 132
How we can help

Family and domestic violence
132 132
How we can help

Report insurance fraud
1800 237 283
Report fraud online
Fax: (02) 9292 2349

General enquiries

132 132 (7am–8pm)
Outside Australia: +61 2 8661 7307
Have a hearing impairment?

Hearing impaired services

TTY Service
Call 133 677 (7am–10pm)

TTY via National Relay Service, ask for 132 132 (7am–8pm, Mon–Fri)

TTY Direct
Call 1300 768 361 (11am–8pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (11am–8pm, Mon–Fri)

Interpreter services

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–8pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

Phone numbers

Claims

Make a claim
131 123 (available 24/7)
Claim online
Outside Australia: +61 2 8661 7150

Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri AEST and AEDT)

Glass damage only
1300 050 912
Your call might be answered by one of our glass partners

Classic Car Insurance
131 123

Business Insurance
132 818 (8:30am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with MOT, call 132 132 (7am–8pm AEST and AEDT)

Life Insurance and Income Protection
132 825 (7am–7pm, Mon–Fri AEST and AEDT)

Travel Insurance2
If your policy number starts with 72
1300 135 640 (9am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with TVLN
131 123 (available 24/7)
Outside Australia: +61 8 6298 5837

Pay or renew
Insurance

Business Insurance
132 818 (7am–7pm AEST, Mon–Fri)

Car, Motorcycle, Home and Landlord
132 132 (7am–8pm AEST and AEDT)

Caravan, Trailer and Boat
132 132 (7am–7pm AEST and AEDT)

Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring
132 553 (7:30am–4:30pm AECT and ACST, Mon–Fri)

Travel Insurance
1300 305 790 (7:30am–7:30pm AECT and ACST)

Home loans
Get support

Helpline
132 900

Interpreting services
132 132 (7am–10pm)
Learn more

Financial assistance
132 132
How we can help

Family and domestic violence
132 132
How we can help

Report insurance fraud
1800 237 283
Report fraud online
Fax: (02) 9292 2349

General enquiries

132 132 (7am–8pm)
Outside Australia: +61 2 8661 7307
Have a hearing impairment?

Hearing impaired services

TTY Service
Call 133 677 (6am–9pm)

TTY via National Relay Service, ask for 132 132 (7am–8pm, Mon–Fri)

TTY Direct
Call 1300 768 361 (10am–7pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (10am–7pm, Mon–Fri)

Interpreter services

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–8pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

Phone numbers

Claims

Make a claim
131 123 (available 24/7)
Claim online
Outside Australia: +61 2 8661 7150

Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri AEST and AEDT)

Glass damage only
1300 050 912
Your call might be answered by one of our glass partners

Classic Car Insurance
131 123

Business Insurance
132 818 (8:30am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with MOT, call 132 132 (7am–8pm AEST and AEDT)

Life Insurance and Income Protection
132 825 (8am–8pm, Mon–Fri AEST and AEDT)

Travel Insurance2
If your policy number starts with 72
1300 135 640 (9am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with TVLN
131 123 (available 24/7)
Outside Australia: +61 8 6298 5837

Pay or renew
Insurance

Business Insurance
132 818 (8am–8pm AEDT, Mon–Fri)

Car, Motorcycle, Home and Landlord
132 132 (7am–8pm AEST and AEDT)

Caravan, Trailer and Boat
132 132 (8am–8pm AEST and AEDT)

Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring
Monitoring: 132 553 (available 24/7)
New and existing policies: 132 553 (8am–5pm AEST and AEDT, Mon–Fri)

Travel Insurance
1300 305 790 (8am–8pm AEST and AEDT)

Home loans
Get support

Helpline
132 900

Interpreting services
132 132 (7am–10pm)
Learn more

Financial assistance
132 132
How we can help

Family and domestic violence
132 132
How we can help

Report insurance fraud
1800 237 283
Report fraud online
Fax: (02) 9292 2349

General enquiries

132 132 (7am–8pm)
Outside Australia: +61 2 8661 7307
Have a hearing impairment?

Hearing impaired services

TTY Service
Call 133 677 (7am–10pm)

TTY via National Relay Service, ask for 132 132 (7am–8pm, Mon–Fri)

TTY Direct
Call 1300 768 361 (11am–8pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (11am–8pm, Mon–Fri)

Interpreter services

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–8pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

Phone numbers

Claims

Make a claim
131 123 (available 24/7)
Claim online
Outside Australia: +61 2 8661 7150

Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri ACST and AECT)

Glass damage only
1300 050 912
Your call might be answered by one of our glass partners

Classic Car Insurance
131 123

Business Insurance
132 818 (8:30am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with MOT, call 132 132 (7am–8pm AEST and AEDT)

Life Insurance and Income Protection
132 825 (7am–7:30pm ACST, 6:30am–6:30pm AEDT)

Travel Insurance2
If your policy number starts with 72
1300 135 640 (8:30am–4:30pm ACST, 7:30–3:30pm ACDT, Mon–Fri)
If your policy number starts with TVLN
131 123 (available 24/7)
Outside Australia: +61 8 6298 5837

Pay or renew
Insurance

Business Insurance
132 818 (7:30am–7:30pm ACDT, Mon–Fri)

Car, Motorcycle, Home and Landlord
132 132 (7am–8pm AEST and AEDT)

Caravan, Trailer and Boat
132 132 (7am–8pm AEST and AEDT)

Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring
132 553 (7:30am–4:30pm AECT and ACST, Mon–Fri)

Travel Insurance
1300 305 790 (7:30am–7:30pm Daily AECT and ACST)

Home loans
Get support

Helpline
132 900

Interpreting services
132 132 (7am–10pm)
Learn more

Financial assistance
132 132
How we can help

Family and domestic violence
132 132
How we can help

Report insurance fraud
1800 237 283
Report fraud online
Fax: (02) 9292 2349

General enquiries

132 132 (7am–8pm)
Outside Australia: +61 2 8661 7307
Have a hearing impairment?

Hearing impaired services

TTY Service
Call 133 677 (7:30am–7:30pm, Mon–Fri)

TTY via National Relay Service, ask for 132 132 (7am–8pm, Mon–Fri)

TTY Direct
Call 1300 768 361 (10:30am–7:30pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (10:30am–7:30pm, Mon–Fri) 

Interpreter services

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–8pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

Phone numbers

Claims

Make a claim
131 123 (available 24/7)
Claim online
Outside Australia: +61 2 8661 7150

Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri AWST and AWDT)

Glass damage only
1300 050 912
Your call might be answered by one of our glass partners

Classic Car Insurance
131 123

Business Insurance
132 818 (8:30am–5pm, Mon–Fri AEST and AEDT)
If your policy number starts with MOT, call 132 132 (7am–8pm AEST and AEDT)

Life Insurance and Income Protection
132 825 (7am–7:30pm ACST, 6:30am–6:30pm AEDT)

Travel Insurance2
If your policy number starts with 72
1300 135 640 (7am–3pm AWST, 6am–2pm AWDT, Mon–Fri)
If your policy number starts with TVLN
131 123 (available 24/7)
Outside Australia: +61 8 6298 5837

Pay or renew
Insurance

Business Insurance
132 818 (5am–5pm AWST, Mon–Fri)

Car, Motorcycle, Home and Landlord
132 132 (7am–8pm AWST and AWDT)

Caravan, Trailer and Boat
132 132 (7am–8pm AWST and AWDT)

Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring
132 553 (5am–2pm, Mon–Fri AWST and AWDT)

Travel Insurance
1300 305 790 (6am–6pm Daily AWST and 5am–5pm Daily AWDT)

Home loans
Get support

Helpline
132 900

Interpreting services
132 132 (7am–10pm)
Learn more

Financial assistance
132 132
How we can help

Family and domestic violence
132 132
How we can help

Report insurance fraud
1800 237 283
Report fraud online
Fax: (02) 9292 2349

General enquiries

132 132 (7am–8pm)
Outside Australia: +61 2 8661 7307
Have a hearing impairment?

Hearing impaired services

TTY Service
Call 133 677 (5am–5pm, Mon–Fri)

TTY via National Relay Service, ask for 132 132 (7am–8pm, Mon–Fri)

TTY Direct
Call 1300 768 361 (8am–5pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (8am–5pm, Mon–Fri)

Interpreter services

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–8pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

Phone numbers

Claims

Make a claim
131 123 (available 24/7)
Claim online
Outside Australia: +61 2 8661 7150

Existing claims
1300 317 530 (8:30am–5pm, Mon–Fri ACST and ACDT)

Glass damage only
1300 050 912
Your call might be answered by one of our glass partners

Classic Car Insurance
131 123

Business Insurance
132 818 (8:30am–5pm, Mon–Fri ACST and ACDT)
If your policy number starts with MOT, call 132 132 (7am–8pm AEST and AEDT)

Life Insurance and Income Protection
132 825 (7:30am–7:30pm, Mon–Fri ACST, 6:30am–6:30pm, Mon–Fri ACDT)

Travel Insurance2
If your policy number starts with 72
1300 135 640 (8:30am–4:30pm ACST, 7:30–3:30pm ACDT, Mon–Fri)
If your policy number starts with TVLN
131 123 (available 24/7)
Outside Australia: +61 8 6298 5837

Pay or renew

132 132 (7am–8pm ACST and ACDT)
See others way to pay

Insurance

Business Insurance
132 818 (6:30am–6:30pm ACST, Mon–Fri)

Car, Motorcycle, Home and Landlord
132 132 (7am–8pm ACST and ACDT)

Caravan, Trailer and Boat
132 132 (7am–8pm ACST and ACDT)

Veteran, Vintage and Classic Vehicle Insurance
1800 646 605 (8am–8pm, Mon–Fri and 8am–4pm, Sat–Sun)

Security alarms and monitoring
132 553 (7:30am–4:30pm ACST and ACDT, Mon–Fri)

Travel Insurance
1300 305 790 (7:30am–7:30pm Daily ACST, 6:30am–6:30pm Daily ACDT)

Home loans
Get support

Helpline
132 900

Interpreting services
132 132 (7am–10pm)
Learn more

Financial assistance
132 132
How we can help

Family and domestic violence
132 132
How we can help

Report insurance fraud
1800 237 283
Report fraud online
Fax: (02) 9292 2349

General enquiries

132 132 (7am–8pm)
Outside Australia: +61 2 8661 7307
Have a hearing impairment?

Hearing impaired services

TTY Service
Call 133 677 (6:30am–6:30pm, Mon–Fri)

TTY via National Relay Service, ask for 132 132 (7am–8pm, Mon–Fri)

TTY Direct
Call 1300 768 361 (9:30am–6:30pm, Mon–Fri)

Hearing impaired service, ask for NRMA Insurance (9:30am–6:30pm, Mon–Fri)

Interpreter services

There are two ways to talk to us using an interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 132 132 (7am–8pm).

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person. Book an appointment with TIS, or call them on 131 450.

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Manage your policy 24/7 anytime, anywhere

Get a quote, update your details, manage your policy and more in your online account or in the NRMA Insurance app.

FAQs and more help

Get help and support or answers to commonly asked questions.

Things you should know

  1. Bendigo and Adelaide Bank Limited (ABN 11 068 049 178, AFSL and Australian Credit Licence 237879) is the credit provider for NRMA Home Loans. Credit services are provided by Tiimely Pty Ltd (ABN 41 605 696 544 and Australian Credit Licence 496431). Insurance Australia Limited (IAL) trading as NRMA Insurance (ABN 11 000 016 722) is a member of AFCA and does not hold an ACL. IAL may receive a commission from Bendigo and pay a commission to Tiimely if your loan application is approved.

  2. NRMA Travel Insurance policies numbers starting in 72

    If your policy number starts with 72, your NRMA Travel Insurance was issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507), arranged and administered by Cover-More Insurance Services Pty Ltd ABN 95003 114 145, AFSL 241713 and promoted and distributed by Insurance Australia Limited ABN 11 000 016 722, AFS Licence No. 227681 trading as NRMA Insurance as well as by its authorised distributors. Limits, sub-limits, exclusions, terms and conditions (including eligibility criteria) apply. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Consider your own needs and the Combined FSG/PDS to decide if this product is right for you. For information on the Target Market and Target Market Determinations visit Target Market Determinations (TMD). If you decide to purchase NRMA Travel Insurance from NRMA Insurance or its distributors they receive a commission, for more information please refer to NRMA Insurance’s FSG.

    Policies from 14 June 2023–28 May 2024, starting with 72 refer to Travel Insurance PDS June 2023.

    WA, SA and NT - NRMA Travel Insurance policy numbers starting in TVLN

    Policies starting with TVLN, your NRMA Travel Insurance policy was issues by Insurance Australia Limited (ABN 11 000 016 722), trading as NRMA Insurance. NRMA Insurance is part of the Insurance Australia Group.

    Policies from 10 September 2023–3 December 2023, starting with TVLN refer to Travel Insurance PDS September 2023.

    Policies from 28 November 2021–9 September 2023, starting with TVLN refer to Travel Insurance PDS November 2021.