Am I covered for Uber and other ridesharing services?

For glass-damage-only claims (like windscreen damage), you don’t need to pay an excess if you:

• Have Comprehensive Plus
• Added no excess for glass damage to your policy
• Aren’t at fault, and you have the at-fault person’s details.

If you’re only claiming for glass damage, call our glass specialists on 1300 050 912.

If you have Comprehensive cover (including Comprehensive Plus and Comprehensive Basics), and the incident you're claiming for is covered under your policy, you can claim taxi fares or rideshare service fees for getting home from an accident, or getting to and from your repairer or hire car provider.

Depending on your level of cover, you can claim these costs of:

• Up to $250 if you have Comprehensive Plus
• Up to $150 if you have Comprehensive
• Up to $75 if you have Comprehensive Basics.

If you are more than 100kms from home and your car can’t be driven after an incident we cover, we’ll cover the costs of emergency transport and accommodation:

• Up to $1,500 if you have Comprehensive Plus
• Up to $1,000 if you have Comprehensive
• Up to $750 if you have Comprehensive Basics or Third Party Fire & Theft.

To make sure you’re covered, let us know before arranging your transport and/or emergency accommodation.

For more information, see our Product Disclosure Statement.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

If you have a Comprehensive or Comprehensive Plus policy and there's been loss or damage to your car (as a result of an incident we cover), you're covered for:

• Personal items (up to $1,000)
• Baby capsules and child seats
• Tools of trade (up to $1,500, provided you can show us you've been using your tools to earn income).

If you have a Comprehensive Basics policy, you're covered for baby capsules and child seats, but no other personal items. For more information about what's covered, what's not and terms and conditions, read the Product Disclosure Statement (PDS) on our policy booklets page.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

No. Your car or caravan won’t be covered while being used by another driver as part of any vehicle sharing service. However, you are still covered while you are the person driving the car.

When you apply for car or caravan insurance, we’ll ask you how often your vehicle is used for vehicle sharing. If it’s used for shared services more than 50% of the time, we may not be able to offer insurance.

Cover notes are temporary insurance contracts that are offered until a full insurance policy is issued.

We don't offer cover notes. However, if you take out a policy with us, we provide a 21 day cooling off period in case you change your mind.