Are charging stations covered by our comprehensive car insurance policies?

Yes. As long as it meets our standard acceptance criteria, you can cover your electric motorcycle under our motorcycle policies.

Our Comprehensive Basics, Comprehensive and Comprehensive Plus Car policies cover your battery for loss or damage caused by a covered incident (such as fire, collision, crash, theft, attempted theft or storm). However, mechanical, structural, electrical, hydraulic or electronic breakdown or failure are not covered under our policies.

For example, if your battery is damaged due to a collision or crash it may be covered. However, we don’t cover your battery if it breaks down due to wear and tear.

If you have Comprehensive cover (including Comprehensive Plus and Comprehensive Basics), and the incident you're claiming for is covered under your policy, you can claim taxi fares or rideshare service fees for getting home from an accident, or getting to and from your repairer or hire car provider.

Depending on your level of cover, you can claim these costs of:

• Up to $250 if you have Comprehensive Plus
• Up to $150 if you have Comprehensive
• Up to $75 if you have Comprehensive Basics.

If you are more than 100kms from home and your car can’t be driven after an incident we cover, we’ll cover the costs of emergency transport and accommodation:

• Up to $1,500 if you have Comprehensive Plus
• Up to $1,000 if you have Comprehensive
• Up to $750 if you have Comprehensive Basics or Third Party Fire & Theft.

To make sure you’re covered, let us know before arranging your transport and/or emergency accommodation.

For more information, see our Product Disclosure Statement.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

If you’re eligible for a hire vehicle after a covered incident and take up this option, we’ll arrange the hire vehicle through one of our preferred suppliers. This may not be an EV, hybrid or PHEV vehicle.

Yes – as long as they meet our standard acceptance criteria. We generally cover standard-spec EV, hybrid and PHEV vehicles.

The charging cable that comes with your car from the manufacturer is considered to be part of the vehicle. This means it’s covered by our Comprehensive Basics, Comprehensive and Comprehensive Plus Car policies, for loss or damage caused by a covered event.

Whether you have an electric vehicle (EV), hybrid or plug-in-hybrid vehicle (PHEV) vehicle, we can cover your vehicle for loss or damage caused by a covered event with our comprehensive car and motorcycle policies.

If you’ve chosen an Agreed Value policy, this value is the amount we agree to insure your vehicle for that is shown on your Certificate of Insurance. If you’ve chosen a Market Value policy, then we assess the value of your vehicle immediately prior to the incident you are claiming for (or at the time of any claim under the 'Lifetime repair guarantee' additional benefit), using local market prices and considering your vehicle’s age and condition. Both agreed and market values include any modifications, options or accessories to your vehicle, along with GST, registration and any compulsory third party insurance and other on-road costs.

There is no difference in cover between EV, hybrid, PHEV and petrol cars.