Do you cover broken glass?

For glass-damage-only claims (like windscreen damage), you don’t need to pay an excess if you:

• Have Comprehensive Plus
• Added no excess for glass damage to your policy
• Aren’t at fault, and you have the at-fault person’s details.

If you’re only claiming for glass damage, call our glass specialists on 1300 050 912.

We’ll talk to you about your options to pay your excess. It depends on the type of claim and how the claim will be settled.

We might ask you to pay your excess to the repairer or supplier that we've arranged to manage your claim. Or, we might deduct the excess from a settlement we pay you.

You can also pay your excess directly to us for your car insurance or your home insurance.

Agreed value is an amount of cover that you choose for your car (from a range we give you). The agreed value includes:

• Any modifications, options or accessories that are attached to your vehicle
• GST
• Registration and any CTP Insurance
• Other on-road costs.

When making any decisions about your policy, you should read the Product Disclosure Statement (PDS) on our policy booklets page.

You're covered even if you forget to lock your door or window. So, if your home is burgled while you're out, we've got you covered.

Read the Product Disclosure Statement (PDS) on our policy booklets page for more information.

Market value means the value of your car just before an incident (like if your car's stolen or damaged in a fire). It's the maximum amount we'll pay when you make a claim (if you have a market value policy).

We work out the market value when you make a claim. We use things like local market prices, your car's age, its condition, and any modifications or accessories/extras.

When making any decisions about your policy, you should read the Product Disclosure Statement (PDS) on our policy booklets page.